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RealManage
About this business
Location details
75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The staff is professional and great to work with. Kudos to ***** ***** for the work he does for our Association.
Business response:
Hi, ****, Thank you for your honest review regarding your experience with the RealManage Illinois office. We are glad to hear ***** and the team have been providing professional management service and support to you and your community. We look forward to a continued partnership with your Association.
Excellent customer service
Business response:
Hi, *******! Thank you for your honest feedback regarding your experience with RealManage. We are pleased to know the team is responsive to your needs and providing you with a positive customer service experience. We will be sure to share your comments with the team.
Great establishment to work with. Very responsive to board and residents!
Business response:
Hi, ******! Thank you for your honest feedback regarding your experience with RealManage. We are pleased to know the team is responsive to your needs and providing you with a positive customer service experience. We will be sure to share your comments with the team.
RealManage seems to have experienced some turn-over issues in the past, which impacted services. It now seems to be correcting those and improving, but the turnaround seems to still be a "work in progress."
Business response:
Hi, ***! Thank you for your honest feedback regarding your experience with RealManage. We strive to provide the most positive experience to our customers and truly appreciate your comments regarding yours. We will be sure to share your message with the RealManage DFW team.
This has been the worst management company to deal with, they never return calls, you cant get a hold of anyone in the closing dept, leave you on hold and then it hangs up on you. Their reply to emails is a joke. We are trying to close in the sale of the property & they did the closing paperwork wrong-My Attorney has been trying to get the paperwork corrected as well and no answer other than you have to pay $125.00...to correct THEIR mistake!?! They did not apply my Feb HOA payment to the closing documents & said I will have... read more
I, as well as many in the community, are quite disappointed and concerned about the capability of this association management company (RealManage, LLC.) to manage our HOA. Not only are payments consistently misapplied, but there is no one to return your messages in a timely manner. Sometimes there is no response at all until I escalate to the property manager, who also does not respond in a timely manner. The board president has tried to get involved to assist but RealManage creates such a toxic environment that causes confl... read more
Business response:
RealManage thanks Ms. ******** for bringing this to our attention. We have reviewed the concern, and we sincerely apologize that our team took more than one business day to respond to her email requests. We understand how frustrating this is, and how it makes it appear we are not a partner with your Association. This has been passed along to the branch leader for our Illinois team, and we really appreciate the details she shared about areas where we can improve. We are committed to improve on our response times to all our un... read more
Absolutely horrible. Can they have negative stars? Sent my HOA payment and come to find out they never cashed it. Was working to try to get the issue solved and the HOA has changed management companies. But, during this change, they sent my account to an attorney and having to fight the issue of payment they never cashed with tons of added charges. Thank goodness we no longer have them but now I an suffering consequences of their negligence. Is there a class action lawsuit against them to join?
Stay away from this company! Worst management company I ever worked with. They manage Sunrise on the the Green and I have been trying to fix an accounting problem with my HOA payments for several months, I already sent all the proof of payments, including pictures and proof they deposited all the checks and they refuse to admit they made a mistake. I talked to the local manager Spencer D****** that treated me with disrespect and unprofessionalism, extremely arrogant and rude person, should never been working in his positian.... read more
Business response:
Dear Ms. ******, we apologize for any inconvenience that you may have experienced. The annual assessments are due on January 1st of each year, although there may be a grace period that your association offers its residents, we do have a processing fee of for any conveyance requests when an account has an open balance at the time of the conveyance. If you have any additional questions, please do not hesitate to reach out to us directly for assistance.
I am filing this complaint on behalf of the **************** HOA Board of Directors. RealManage is our management company. I do not recommend that any HOA engage RealManage as their management company. Their lack of communication with us is stunning - NO answers to email and/or voice mails, even though our contract with them states they must reply within 48 hours. We have to carefully watch our monthly variable billing - they charge us for things not listed in our contract, and even when they admit the error, we wait for mon... read more
Frequently asked questions about RealManage
How is RealManage rated?
RealManage has a 2.9 star rating with 346 reviews.
When is RealManage open?
RealManage is closed now. It will open at 9:00 a.m.