RealManage
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Robert H on BBB
a year ago
04/06/2021, 05:29 AM
My name is *** *******, I am the Associate Regional Director for the State Department's Office of Foreign Missions in the Central US and I am responsible for the support and oversight of foreign diplomats in 8 states of the central and SW United States. I have immensely enjoyed living in the Orchard Lakes Estates housing sub-division in Sugar Land, Texas since 2005, but under Vanessa's and Real Manage guidance, life here has been even better - really due largely to Vanessa's great customer service and follow-up within hours. Even though I am 71 and a certifiable antique dinosaur, that does not mean I can't enjoy and immensely appreciate the World Class and always "Same Day" customer service capably and very professionally provided by Real Manage employee Vanessa M*****, who is in charge of the oversight of our community for the Orchard Lakes Association (HOA) Board of Directors. Vanessa is an EXCEPTIONAL employee who is worth her weight in gold bullion to Real Manage (they are certainly lucky to have her), the Orchard Lakes HOA, and more importantly to the 550 home owners and their families who call Orchard Lakes "Home." Vanessa always promptly picks up her phone, or if out ,or on a call, she has the business courtesy to quickly return calls and messages, a rare trait with employees from the younger generations like hers. As a case in point, the recent Killer Deep-Freeze in late February killed my already dying 20 year old roof, leading to water damage issues in my home, already devastated by four ruptured water pipes in my attic and with no available plumbers in sight. When I submitted my request for a quick replacement of my roof, even though she had 30 days to respond, Vanessa was my angel, as she approved the work overnight. More recently, she provided almost instantaneous follow-up with an issue with the HOA Architectural Committee, and despite my other woes, Vanessa did the impossible, by making me smile with happiness. I thought employees like Vanessa were almost extinct and limited to my dwindling generation, but even old men make mistakes, and I was wrong. Vanessa is the Real McCoy and a polished gem who would be a catch for any corporation. She is the BEST, and Real-Manage is too, as I have seen several management companies come and go, and none could burn a candle to the great customer service and professional cooperation and oversight offered by them. Bravo Zulu from a retired Naval Officer and Vietnam War combat veteran. *** *******
Robert H on BBB
a year ago
04/06/2021, 01:08 AM
My name is *** *******, I am the Associate Regional Director for the State Department's Office of Foreign Missions in the Central US and I am responsible for the support and oversight of foreign diplomats in 8 states of the central and SW United States. I have immensely enjoyed living in the Orchard Lakes Estates housing sub-division in Sugar Land, Texas since 2005, but under Vanessa's and Real Manage guidance, life here has been even better - really due largely to Vanessa's great customer service and follow-up within hours. Even though I am 71 and a certifiable antique dinosaur, that does not mean I can't enjoy and immensely appreciate the World Class and always "Same Day" customer service capably and very professionally provided by Real Manage employee Vanessa M*****, who is in charge of the oversight of our community for the Orchard Lakes Association (HOA) Board of Directors. Vanessa is an EXCEPTIONAL employee who is worth her weight in gold bullion to Real Manage (they are certainly lucky to have her), the Orchard Lakes HOA, and more importantly to the 550 home owners and their families who call Orchard Lakes "Home." Vanessa always promptly picks up her phone, or if out ,or on a call, she has the business courtesy to quickly return calls and messages, a rare trait with employees from the younger generations like hers. As a case in point, the recent Killer Deep-Freeze in late February killed my already dying 20 year old roof, leading to water damage issues in my home, already devastated by four ruptured water pipes in my attic and with no available plumbers in sight. When I submitted my request for a quick replacement of my roof, even though she had 30 days to respond, Vanessa was my angel, as she approved the work overnight. More recently, she provided almost instantaneous follow-up with an issue with the HOA Architectural Committee, and despite my other woes, Vanessa did the impossible, by making me smile with happiness. I thought employees like Vanessa were almost extinct and limited to my dwindling generation, but even old men make mistakes, and I was wrong. Vanessa is the Real McCoy and a polished gem who would be a catch for any corporation. She is the BEST, and Real-Manage is too, as I have seen several management companies come and go, and none could burn a candle to the great customer service and professional cooperation and oversight offered by them. Bravo Zulu from a retired Naval Officer and Vietnam War combat veteran. *** *******
Robert H on BBB
a year ago
04/06/2021, 01:07 AM
My name is *** *******, I am the Associate Regional Director for the State Department's Office of Foreign Missions in the Central US and I am responsible for the support and oversight of foreign diplomats in 8 states of the central and SW United States. I have immensely enjoyed living in the Orchard Lakes Estates housing sub-division in Sugar Land, Texas since 2005, but under Vanessa's and Real Manage guidance, life here has been even better - really due largely to Vanessa's great customer service and follow-up within hours. Even though I am 71 and a certifiable antique dinosaur, that does not mean I can't enjoy and immensely appreciate the World Class and always "Same Day" customer service capably and very professionally provided by Real Manage employee Vanessa M*****, who is in charge of the oversight of our community for the Orchard Lakes Association (HOA) Board of Directors. Vanessa is an EXCEPTIONAL employee who is worth her weight in gold bullion to Real Manage (they are certainly lucky to have her), the Orchard Lakes HOA, and more importantly to the 550 home owners and their families who call Orchard Lakes "Home." Vanessa always promptly picks up her phone, or if out ,or on a call, she has the business courtesy to quickly return calls and messages, a rare trait with employees from the younger generations like hers. As a case in point, the recent Killer Deep-Freeze in late February killed my already dying 20 year old roof, leading to water damage issues in my home, already devastated by four ruptured water pipes in my attic and with no available plumbers in sight. When I submitted my request for a quick replacement of my roof, even though she had 30 days to respond, Vanessa was my angel, as she approved the work overnight. More recently, she provided almost instantaneous follow-up with an issue with the HOA Architectural Committee, and despite my other woes, Vanessa did the impossible, by making me smile with happiness. I thought employees like Vanessa were almost extinct and limited to my dwindling generation, but even old men make mistakes, and I was wrong. Vanessa is the Real McCoy and a polished gem who would be a catch for any corporation. She is the BEST, and Real-Manage is too, as I have seen several management companies come and go, and none could burn a candle to the great customer service and professional cooperation and oversight offered by them. Bravo Zulu from a retired Naval Officer and Vietnam War combat veteran. *** *******
m pamp o. on Birdeye
a year ago
02/27/2021, 11:23 AM
Jennifer at the St Germain is the best! Enough said.
Business Response:
Thank you for your 5-star review and feedback regarding your experience with Jennifer at St. Germain!
mike a. on Birdeye
2 years ago
02/03/2021, 18:12 PM
Wendy and the Houston team are a great Management group for our neighborhood. Response to questions is quick and liaison
with contractors insures we have qualified
contractors to maintain facilities and grounds.
Kirby Lake Board
Business Response:
Wendy sounds like she needs 6 stars instead of 5! Awesome to see that she and the rest of the team are doing a great job helping you and your community out!
Blake H. on Birdeye
2 years ago
02/02/2021, 15:17 PM
With a long history of parking issues at Cambridge Crossing, I want to shout out to the wonderful job that Jennifer Bruington has done in being not only a focal point for contact (which we didn't know about in the past) but also an incredibly responsive person that also has the courtesy to follow up with us and make sure that our issues are being addressed. Thank you Jennifer!
Business Response:
Blake - Happy to see that Jennifer was able to save the day with the parking issues at Cambridge Crossing as well as always being incredibly responsive to the community when needed!
Numsen H. on Birdeye
2 years ago
02/02/2021, 11:14 AM
Our community's staff did a great job in 2020, especially given the pandemic.
Business Response:
Thank you so much, Numsen. We really appreciate you taking the time out to share your feedback with us!
Ken M. on Birdeye
2 years ago
02/02/2021, 11:05 AM
Hi, I wanted to pass along a note regarding Jennifer Bruington's great work in helping us resolve a parking issue in our community. She was persistent in the matter as the person kept moving the car to avoid any penalties but after a few days the issue was resolved. Jennifer was great throughout the process and even responded to messages late into the night. I won't hesitate to reach out again is there are any issues as Jennifer was great to work with got things resolved.
Business Response:
Ken - Thank you for your 5-star review and feedback regarding your experience. We are happy to hear that Jennifer has been such a great help with resolving issues within the community!!
Damon C. on Birdeye
2 years ago
02/02/2021, 10:41 AM
Jennifer McKreary is great. I have worked with her for awhile and I would highly recommend her.
Business Response:
Thank you so much for your kind words regarding Jennifer, Damon. We really appreciate it!