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RealManage
About this business
Location details
75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RealManage is the property manager for our subdivision in the suburbs of Chicago. They replaced our previous management company 2 years ago. Their involvement with the home owners and leadership team is poor. They have allowed and assisted in creating conflict between the board and the homeowners. The result is a toxic and unproductive environment. I encourage others to perform their due diligence before contracting with this organization.
I received a notice from a collection agency few days ago saying that HOA did not receive payment for the month of January, April and August to November. I contacted the management and the person there said that the checks were not received. Then she called me back and said the checks were found but my bank did not process them. I called the bank and they said that no attempt was made to process those checks and also the HOA fee was paid in January and in the other months mentioned, it was not paid. The management lady also ... read more
This company is responsible for getting the most basic function of an HOA correct - billing. They have been hired to manage the functions of the HOA at 7-Bridges and are billing residents for amounts not due and threatening collection or fees. Whether the board provided them incorrect information, or they caused the issue, they have known of it since August 2022 and the latest billing for January is not correct to some residents. Not sure where the fault lies but it should have been corrected and doesn't say much for the cap... read more
This is the absolute worst management co. Their only in this business to make profit. I've been sent false billing statement, violation notice when there was no violation. I sent a money order and they did not cash it or return it, instead they want a late fee. The board heta Collen court in Lombard are just puppets even though they have a fiduciary obligation to look out for the interest of the homeowners and they are not , this management co. wants to make up **** just to send you a fine.
Business response:
We thank you for bringing this concern to our attention. RealManage is the agent for your board of directors, and we only enforce rules violations as directed by your board. We have reviewed your account and do not note any open violations. If you feel that you received a violation notice in error, we invite you to reach out to us so we can clarify the letter you may have received. For your payments, the payment address changed in September 2022, and no payments have arrived at our office. We ask that you reach out to us to ... read more
I had unit and squirrels coming from somewhere in opening by roof I called HOA about isuue and sealed the hole where squirrels is in and out. Long story short after 3 weeks called agin abt issue and said someone will take look and after week later now got call from tanent Saying bad smell coming from attics maybe squirrels is dead. Now open new work order to remove dead squirrels from attic and seal the opening by roof. After 20+ called and many walks is till don't know what's going on. I was very happy before with ACM. If t... read more
Business response:
Thank you for your comments. Most often, the Association will take care of the repair to the exterior of the building, however, removal of any critters on the interior of the unit are homeowner responsibility. We apologize if our office did not communicate the status of the exterior repair with you in a timely manner. With the limited information in your review, we are not able to easily identify your unit address or Association. If you would provide us with your address, or Association name at minimum, we would be happy to ... read more
Not sure who we have anymore. We had ACM and then we were given Real Manage website and a new property manager. Several of us have called regarding mice in the condos specifcally saying we know we are liable to get rid of them in the unit. All the response I got was they do not handle pest control in the units. I called back and stated someone needs to come out and see where they are getting in from. We can manage blocking holes, but that doesn't mean they are not getting into the building. Its been a month since that call. ... read more
Business response:
We are the agent for the board of directors, who is elected by the Association members each year. We are not the decision makers for the community, although we provide consultation based on our years of experience. We thank Ms. ******** for her review and do understand her frustration with what appears to be inaction on our part. Ms. ******** is a part of a condominium association, and the policy of the Association is that all pest control management, regardless of what is needed to resolve, is the responsibility of the unit... read more
DO NOT USE this company. They are dishonest and will steal from you. ACM added an extra charger of $100.00 on my account at closing which was/is not a legitimate cost. They refuse to address the issue and give me my refund. Basic theft.
Business response:
Thank you for bringing this to our attention. We have reviewed your assessment account, as well as the paid assessment letter issued prior to your closing. The $100 fee that appears on page 2 the paid assessment letter relates to your monthly parking assessment charge for both June and July, which is addition to your regular monthly assessment. *** (a division of RealManage) is the agent for your Board of Directors. We are not the decision makers for your Association and have no authority to remove fees without their approva... read more
This is the WORST management company my neighborhood has ever had and I am glad we are switching from them effective September 2022. The customer service agents are very nice, but when you need to speak to a Property Manager, they won't give you their number, you have to e-mail them/get transferred to them, but when you e-mail you get no response and they never answer once you are transferred. It's been over 2 weeks and I have e-mailed the Assistant Property Manager and the Property Manager and my issue still has not been re... read more
Business response:
We are so sorry that you had that experience. We have followed up with the management team and unfortunately, it looks like some communications were missed during your community's change of management companies. Again, we apologize and we wish your community all the best with their new management company.
The worst property management company I have ever dealt with. Trying to get a pool key took over two months of dealing with rude individuals who could care less about my issue. I do not have enough characters to go into the whole ordeal. Do yourself a favor and ask who the representative for your specific HOA is from the get-go. I made the mistake of thinking they were the rep. for my HOA and, after two months of calling, finally found out that they are merely a call center so to speak.
Business response:
Mr. ******* We are so sorry to hear this. We have been unable to locate your name as a property owner in one of our communities but we want to make sure that we get this resolved in the future. We have several Glasers in our Austin communities. Can you please let me know the address you are referencing so we can look into the issue further? We do log every call that comes in. With that information, I can try to track down how we messed this up for you and make sure we don't make a similar mistake in the future. If you pref... read more
Frequently asked questions about RealManage
How is RealManage rated?
RealManage has a 2.9 star rating with 346 reviews.
When is RealManage open?
RealManage is closed now. It will open at 9:00 a.m.