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RealManage
About this business
Location details
75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give negative starts I would. Trying to sell my condo was a nightmare because realmanage took over our property. The dropped the ball and wasted a month getting an increase in the fidelity bond insurance that was needed for my buyers FHA loan. Our previous management company already had enough insurance. My deal almost fell through and in the final hour my association was able to fix the situation. A week before my closing I went to RealManage in person in Schaumburg to try and get the process moving. I was told ... read more
Business response:
We are truly sorry your experience with our company was not a positive one. We recognize that the sale of a home can be a stressful time for any seller and or buyer; as such owners need the support of their management company to ensure a smooth process with regard to the association. The insurance information that your former management company provided to our company back on June 1, 2018, when we took over management was the effective insurance policy at the time of your request. Upon your agent's request for the need in f... read more
I have never been more disappointed in the handling of an issue that has been ongoing for years. My HOA, Real Manage located 9601 Amberglen Blvd. Suite 150, Austin, Texas XXXXX has allowed this issue to drag on for years. A resident has been violating our deed restrictions by maintaining a work truck and trailer hauling earth moving equipment in our subdivision for years. This resident has decided that the work truck belongs stationed in front of my home. The length of this vehicle and trailer hauling earth moving equipment ... read more
Business response:
Ms. Gerardo, thank you for the honest feedback regarding our team at RealManage. We are very sorry for the frustrations caused by the violation issue. With the way the community is set up legally, the HOA does not own the streets and cannot physically enforce the movement of vehicles in violation. While we have taken all steps in our power to inform the property in question, we cannot legally move the vehicle. Your community association board of directors is currently discussing other options for issues such as these and hop... read more
This company allows the HOA Board to approve violations for certain residents. This includes parking advertising commercial vehicles over night and waving of advertising flags. I was asked to move by someone at Real Manage since I was told the violations were not going to get solved anyways. This person is still working there even though I complained to her superior about the comment. They allow a certain resident to have weeds, junk, and horrible landscaping visible to the common area through an iron fence. Many violations ... read more
Business response:
The elected Board of Directors at Cambridge Crossing has selected RealManage to enforce the restrictive covenants of your community association. As such, we do not selectively enforce violations, but rather cite non-compliance based off the expressly written criteria set forth in the associationâ??s governing documents. Any variance to said criteria is also determined by the aforementioned board members; the source of this authority is also specifically derived from the communities recorded Declaration of Covenants, Conditio... read more
First, I fail to understand how a business with 64% negative reviews can still maintain an A+ rating with the BBB. Wouldn't it make sense for the BBB to review this score view if the negative reviews? As for my review, it is a long story, but I will stay on point. Customer Service is virtually non existent. Their billing errors are terrible and their attempts to contact the home owners not very good. I had a problem with a new tenant violating a parking requirement early on his new lease. When we found out about it, the prob... read more
Business response:
Thank you for providing your honest feedback, we are terribly sorry for the frustrations surrounding this issue. Both the management team and association's attorney have confirmed the status of your account. While the case is closed with the attorney, those fees are hard costs that are to be paid by the homeowner. At RealManage, we purely serve at the pleasure of the Board of Directors and, unfortunately, have no authority to waive those type of costs. As of now, the Board has decided to not waive those fees as outlined in t... read more
Not sure what went wrong or why, but by all appearances, RM abandoned us. Simple requests are ignored. Our property is in a shambles. Violations are rarely, seemingly never, enforced. And there have been far too many accounting errors including a lost payment that nearly led to an erroneous foreclosure and over-billings for RM services that were included under contract. When the violation issue got out of hand, our manager at RM offered to come out and meet with me to see the problems the inspection team was having. I showe... read more
Absolutely horrible HOA management service. They do not return calls and treat residents like garbage. I have been charged fees incorrectly and given notices for things that do not apply. For instance, I was told I had tires on my lawn which I absolutely do not! Read the Yelp reviews to geta clear picture of the incomptence of this management company. Do not buy a home under the management of RealManage unless you want to be harrased and spend your time disputing fees.
Business response:
Hello, Angela, We are sorry to hear about your experience and appreciate the feedback you have provided. Customer service is important to us, and we would like to discuss your experience in greater detail. A member of our senior management team will then be in touch. Thank you.
The worst "management company" we have ever had to deal with. Service is so bad that I question why do we pay this company if no service is ever provided. Its been 6 months since I submitted a request to have my phone number updated in the gate directory yet nothing has happened. Also, requests for service to community areas (i.e. painting front and back gates, pressure wash stone fencing, etc) have been submitted for months with no action. The only response I received is they are awaiting for vendors to submit bids. Really?... read more
RealManage bought out two local management companies. The one we dealt with, **** Property Management in *********** IL was bad before the merger. We bought the bill of goods we were sold and decided to give them one more ****** before terminating their contract. Service and communication got decidedly worse following the merger. No one responds to problems or emails. Neither **** or RealManage is competent, professional or honest. They have absolutely no integrity.
Business response:
Hello, Mickey ******** Thank you for your feedback about **** and our services. We take customer care seriously and would welcome the opportunity to discuss your experience in greater detail. Your information has been provided to our Illinois management team, and they will be reaching out to you directly to discuss further.
This company has been nothing but trouble and pain since we started using them many years ago. Our contract was automatically renewed without so much as a peep that it was up for renewal. They do not follow up and refuse to put in the time and effort to improve relations, lose information, do not follow through with taskings all while changing managers on us 7 times. I would not recommend this company to anyone.
Business response:
Hello G S*******. Thank you for your feedback about RealManage and our services. Customer service is one of the major priorities at RealManage, and we want to ensure that everything possible is done so you can feel satisfied with our level of service. Our *********** Senior Vice President, would welcome the opportunity to speak with you regarding your concerns and will reach out directly to you to discuss.
Frequently asked questions about RealManage
How is RealManage rated?
RealManage has a 2.9 star rating with 346 reviews.
When is RealManage open?
RealManage is closed now. It will open tomorrow at 9:00 a.m.