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RealManage
About this business
Location details
75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RealManage property management Company is unprofessional and have unethical standards which result in legal actions. We are a 125 unit condo community and RealManage management company failed to pay our HOA property insurance (on 125 units- 35 buildings) and lost our insurance for 5 months and failed to tell the 125 homeowners and the board. We had no property insurance for 5 months! Unbelievable. Our new HOA insurance cost us a lot more and RealManage didn't want to help make it right. They rarely ever respond to any homeow... read more
This company is a bunch of thieves. I sold my house and they continued billing me HOA for several months. They currently owe me over $1000.00 and I can't get it back from you. I am 30+ emails into this including visiting a notary and having them take all my information and send over. Also, they have been consistently billing the new owners (I was there 12 years) and still needed proof that I don't live there. I have been trying to get my money back for five months and I think they are just trying to wait me out. They are a b... read more
Business response:
The homeowner was sent his refund check. The reason for the delay is because extensive research was necessary and it also required approval from the Board of Directors before a refund was able to be issued. The check was cut and mailed to him on 10/26.
I work for a mortgage company. RealManage is THE worse management company I have ever dealt with. All they care about is getting money! They overcharge for everything, instruct us to purchase unnecessary products JUST to get insurance contact info that they can easily give for free (like every other mgmt co!!) and do not offer fair packages when condo docs are in fact needed. RealManage is not consumer-friendly at all!
Business response:
Sellers on our portal have access to many community documents for no additional cost through their resident portal. If a closing agent does need an official document request from the management company, they have many options for document packages through the closing portal available to them. If they only need a resident-specific insurance request, those can be sent to our *********@ciramail.com email address and they will provide that information or direct them on how to quickly obtain it.
I learned of the deceit of Real Manage yesterday when my loan officer uncovered that our property has been uninsured for several months. Real Manage did not pay on time while still taking money from our HOA and the insurance company dropped us. They knowingly posted a document that showed an active policy date, but it was not the certificate of insurance which is required for closing/refinancing a home. They have not been able to identify another insurance company to accept the risk, our condos are in a vulnerable position, ... read more
Horrible company who has been mismanaging our community for years. They are non responsive in any contact request in the 18 months we have been at our community in Buda. The PM company has neglected our community area - pool, weight room, community center...they did not even get our fire extinguisher inspected in the last 4 years! Highly advise to run the other way vs having this company manage any property.
Business response:
These comments are untrue and being submitted as a result of a contract dispute with this association
THE WORSE EXPERIENCE EVER! I simply needed a pool key! I've emailed, called, and even attempted to go into the office, but the staff is working remotely, so im guessing they are taking advantage of actually doing work. Summer is over now, and the Director nor Manager of the property manager has reached back to me. I've had the call escalated, and still no luck. If such a non emergent matter can't be resolved in a timely manner, Imagine how long it would take for anything of urgency to be resolved.
Business response:
Thank you for allowing us to respond. The community at large, including the owner of this address, was notified on several different occasions of the dates on which owners and tenants were able to pick up wristbands or register for pool access. It is the responsibility of the owners of the homes to relay this information to their tenants or make arrangements to pick up these items and hand them off accordingly. The board of directors for this association, after much thought and consideration, decided upon the dates on which ... read more
This company is the absolute worst to deal with. They are condescending and arrogant beyond belief. They actually take joy in denying homeowner applications and the response times are an absolute joke. When they do respond, no one bothers to read an email chain, no one in their company speaks with or coordinates with each other, it's a dog and pony show with the inmates running the asylum. The sad part is, thousands of unsuspecting homeowners have their lives turned upside down, and crazy amounts of stress added to their wor... read more
Business response:
RealManage is always concerned when a customer feels that we have not lived up to their expectations. We would like to resolve this issue to everyone's satisfaction. The information provided by the customer does not allow us to provide a comprehensive response, as we are unable to find this customer in our system with the information provided. We are happy to review this complaint in the future with more information, such as the address of the customer, the association in which they reside, their account number, and phone nu... read more
Real Manage and board members are very difficult to get ahold of unless they need something from you. When requests are put in, it seems as though the priorities are not where it needs to be and are based on where you live. Our community fence on the west side of the community has been corroding away for years and is on the verge of falling to the ground if not onto somebody, There are weeds growing in our gardens that have not been tended to. We pay a hefty sum for monthly HOA dues so where is the money going towards? This ... read more
Business response:
Thank you for bringing your concerns to our attention. We are the agent for the board of directors, who is elected by the Association members each year. We are not the decision-makers for the community, although we provide consultation based on our years of experience. Our management team has been communicating with you, however, we apologize we have not had concrete answers to each of your questions when in those communications. The Board of Directors has been reviewing the condition of the fence. They recently secured a co... read more
Horrible HOA management company! Our community got rid of our previous management company and found one much worse!! SMB is the HOA manager and she is simply outrageous! She had an inspector who was not only issuing bogus violations such as grandfathered sheds previously approved but simply going over board on petty violations for slightly overgrown yards, trash pins left out a day late. This inspector harassed me by blocking my driveway while I was backing out and would not get out of the way at first. This got him removed ... read more
Frequently asked questions about RealManage
How is RealManage rated?
RealManage has a 2.9 star rating with 346 reviews.
When is RealManage open?
RealManage is closed now. It will open tomorrow at 9:00 a.m.