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RealManage
About this business
Location details
75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My van was towed from ******** Club House Parking Lot 3/16/22 cause the signs for 'No Overnight Parking' were NOT visible at ENTRANCE of lot. My building, ******** ** was being painted & I got a letter from the painting co. to move our cars. I was told not to park at another building as vehicles were towed from them. I was on the lookout for towing signs when I moved my van to ******** Park Lot overnight on 3/15/22. My van is registered under *** ******** ** Next AM it was towed, costing me $291.75. The Towing Co. said there... read more
RealManage is beyond awful. We purchased a Condo in FL & RM, among several other mistakes they made, told us we MUST pay for the Estoppel Certificate $299, print it & drop it off w/ our application. We knew we did not need it for the application or closing as we purchased at this development before. We emailed and asked Francesca twice if it is a 'MUST' and she answered back via email, "yes, it is a MUST". Turns out we did NOT need this document (over 100 pgs). After we mailed it Francesca said you DON'T need it. We asked fo... read more
Business response:
Dear Ms. *****, We apologize for the challenges that you have come across related to the estoppel request for the Association. We have gone back to review your estoppel and see that the $299 that was charged was for the estoppel at $250 and then the processing charge for $49. These charges are standard for ordering an estoppel. This must be done for the purchase of any unit even if you have already purchased within the Association. We will be emailing you directly as it relates to the screening application and the other amo... read more
How is this company rated at AAA when the average customer review is 1.52? This is one of the worst companies I've ever had to deal with and the fact that they continue to drain my bank account while providing me nothing in return is completely unacceptable.
The company never resolves the overcharging of fees for using a credit card for online payment of association dues. In fact we the customer have been charged a late fee for making on-time and prepayment for the unit we live in. Furthermore, when asked to refund the money they have refused. Also, the Realmanage Company has failed to activate unregistered parking laws in the month of January, and then February, and issued a third statement stating that towing of unauthorized vehicles would commence on the 1st of April. We regi... read more
Business response:
We are the agent for the board of directors, who is elected by the Community Association members each year. We are not the decision makers for the community, although we provide consultation based on our years of experience. We appreciate Ms. ****** in bringing her concerns to our attention so we can review and assist her to better understand these items. The Community Association's bank uses a third party payment processor for all its online payments, and the credit card company charges a fee for convenience payments. The ... read more
They discriminate against people with disabilities. I have a service animal and they send me violations that going against the law. They have all my documents they need. I have all my bases covered. They issued a violation because someone said she looked too big (30lb weight limit) yet there's two pit bulls that live under me, and another huge male pit Bull and a Husky on the property as well. My dog weighed in at 31lbs at the vet on 3/4/22. Yet, size is not applicable for service animals. However, a man said while he was lo... read more
HORRIBLE COMPANY! I am selling my residence and our buyer's lender has been waiting for the paperwork for this company for a month. Every time I speak to someone, they tell me it will be done by the end of the day. Well, the end of the day comes and goes and the paperwork is still not done. Now we have had to delay our closing multiple times and pay extra money due to this situation. I have tried multiple times to speak with someone who can help me and I either can't get through to anyone or I leave a voicemail that no one r... read more
Business response:
Ms. ***** resides in the ********** of ******* ****** Condominium Association. RealManage is the management company serving as the agent for the board of directors. We are not the decision-makers for the community, although we provide consultation based on our years of experience. Part of our engagement is to assist the Board of Directors in the preparation of documents required by various lenders in the sale of a condominium unit. In January 2022, the Federal Housing Authority(FHA) made changes to its regulations regarding ... read more
We have reported water damage to our unit at ********************** La since July of 2021. We were timely in reported this water damage due to the load bearing outside wall leaking. This is not an insurance claim, but a structure related issue that causing the damage to the inside of the unit. We have submitted 3 different bids (for some reason they continue to request them with zero follow ups). We attended via video a meeting in January with zero and I mean zero results. When we followed up we were informed that it would b... read more
Business response:
The Board of Directors was presented with your bid. We as the managing agent for The Anchorage are unable to make decisions on behalf of the board without their approval, thus we were awaiting a decision from them. The Board did approve your bid with the exception of the baseboards and molding, which you were notified of as soon as we received the approval from the Board. You may proceed with the repairs, once you have the final invoice, you may submit it to us for reimbursement.
RealManage property management company is managed by very unprofessional and rude individuals. It took this company, Realmanage, almost 3 years to resolve speed limit issues within the community and between 2 - 3 years to resolve/enforce their own rules to finally stop illegal parking within the community. Currently, as of February 2022, I have been contacting them to resolve the dog waste being left everywhere in the community, and they refused to implement any additional measures that will permanently resolve this filthy i... read more
Business response:
As the managing agent of the community, we enforce the restrictions based on the information that can be provided (and verified) by owners and/or otherwise obtained independently. We also take all direction on the enforcement of the community's restrictions from the Board of Directors. At the Board's request, we have sent multiple reminder emails to the community about dog waste and dog waste stations have also been installed throughout the community to encourage responsible pet owner behavior. Unfortunately, when violations... read more
The personnel that view residences for bi-law violations do not use correct references to the section and articles related to the violation. They also request remediation to things that are not violations.
Frequently asked questions about RealManage
How is RealManage rated?
RealManage has a 2.9 star rating with 346 reviews.
When is RealManage open?
RealManage is closed now. It will open tomorrow at 9:00 a.m.