RealManage

Ivan 

on BBB

4 years ago

It is the worst HOE I have had to dealt with. We moved in to the property in December 2020 and no one explained to us anything. It's been 6 months and we are still waiting for the association to provide us with guest passes and pool keys. We try calling, sending emails, going to the office and no one wants to help. It was a complete hassle to even get to know where the office was located and the people on the phone would refuse to give an address. It is the worst customer service experience I have ever lived in my life. WORS... read more

Ana A 

on BBB

4 years ago

This company is terrible at HOA management. They give you no way to contact the community manager except email, which takes them days to reply to. Violations are issued with no confirmation or proof of the violation, they just take complaints at face value and issue violations. They lose payments all the time, and don't notify you until months later and many late fees charged. Speaking of violations, some are not shared with the homeowner at all until you go to sell the property and then all of a sudden they are an issue. Te... read more

James W 

on BBB

4 years ago

RealManage along with our HOA Board, are HORRID....Unless it is a violation to an owner, everything that months or years. HORRID company and community we have decided to be part of. I would prefer to live in a Stepford Community at then you know everyone is already fake. Although this shows 1 star, it is actually zero... 

D. Page 

on BBB

4 years ago

This complaint is about the local office in Raleigh, NC. If you are looking into purchasing a home, make sure the neighborhood's HOA is not handled by this company. If I could give 0 stars, I would. Our neighborhood is located in the Town of Garner, NC and we only have 48 homes. No pool or recreational areas. They only have to maintain 2 common areas, the entrance and the mailboxes. They do neither. We have the ugliest, tackiest, unappealing entrance. But our biggest issue has been the mailboxes area. This past summer with t... read more

Ash B 

on BBB

5 years ago

They are ð?º Wolves in sheep's clothing! Working for nonprofit HOA organization's but truly are for profit underneath it all. Also the attorney's or Law Firm's they employ. Leff, Purvis and Payne is one of them. My bill went from $40.00 a month to $11 thousand dollars within 3 years from frivolous fines at $200.00 per violations and high attorney's fees! During the corona virus epidemic you would think they would help the homeowners, but instead they preyed upon and trying to put pressure on the homeowners and force them in... read more

AmandaN 

on BBB

5 years ago

This company "manages" my community, Brandon Pointe in Florida. Every - single - time I have a question, issue, or need assistance, it takes multiple emails and calls, ultimately ending in threatening emails to withhold my HOA dues, in order to get a response from them. I have never lived in a community - neither as a renter nor owner - with such poor management. 

Angelica P 

on BBB

5 years ago

Literally would give zero stars. They have given us no form of communication except a general email and takes days to get back to you. You try and call the main contact number and it goes straight to voicemail. We have water and mold damage that was caused by the utility closet attached to our unit and it's been a month and the problem is still not resolved. It is like pulling teeth to get anything resolved with this HOA and we are getting nowhere with them. Terrible! 

James H 

on BBB

5 years ago

I cringe every time i have to deal with RealManage. This should be such a simple process, yet it's a chore every year it seems. Would absolutely not let your HOA use them!!! $14 service charge for collecting by CreditCard, ridiculous. 

Dylan P 

on BBB

5 years ago

Vultures, they are ok with taking advantage of people during a global pandemic in which many people are out of work.