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RealManage
About this business
Location details
75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It is the worst HOE I have had to dealt with. We moved in to the property in December 2020 and no one explained to us anything. It's been 6 months and we are still waiting for the association to provide us with guest passes and pool keys. We try calling, sending emails, going to the office and no one wants to help. It was a complete hassle to even get to know where the office was located and the people on the phone would refuse to give an address. It is the worst customer service experience I have ever lived in my life. WORS... read more
Business response:
****, sorry about the mishap. This was around the time when communities were switched with the portfolio team so there was so backup. However, The Board President is the one that handles issuing the guest passes and get information sent out.
This company is terrible at HOA management. They give you no way to contact the community manager except email, which takes them days to reply to. Violations are issued with no confirmation or proof of the violation, they just take complaints at face value and issue violations. They lose payments all the time, and don't notify you until months later and many late fees charged. Speaking of violations, some are not shared with the homeowner at all until you go to sell the property and then all of a sudden they are an issue. Te... read more
Business response:
We are very sorry to hear the complaints from this homeowner as we have resolved the complaints she has alleged against RealManage and our staff. For RealManage, we give the homeowner numerous ways to contact our management staff and all communication is attributed to the owner. I am showing throughout the last 4 years, all communication from the resident was replied to and resolved in a timely manner. As for payments, a statement is mailed every month when an amount is due from an owner. If any payments are returned, the ... read more
RealManage along with our HOA Board, are HORRID....Unless it is a violation to an owner, everything that months or years. HORRID company and community we have decided to be part of. I would prefer to live in a Stepford Community at then you know everyone is already fake. Although this shows 1 star, it is actually zero...
This complaint is about the local office in Raleigh, NC. If you are looking into purchasing a home, make sure the neighborhood's HOA is not handled by this company. If I could give 0 stars, I would. Our neighborhood is located in the Town of Garner, NC and we only have 48 homes. No pool or recreational areas. They only have to maintain 2 common areas, the entrance and the mailboxes. They do neither. We have the ugliest, tackiest, unappealing entrance. But our biggest issue has been the mailboxes area. This past summer with t... read more
Business response:
******* We understand your frustration and have attempted on multiple occasions to help you find resolutions to the concerns you've addressed and each time you have ended the conversations stating that you were done trying to resolve the matter. We know that it can be confusing when there are numerous parties involved with the HOA but as we have previously discussed with you, RealManage does not now nor have we ever been a "maintenance" company and we do not provide maintenance services to your community or it's common areas... read more
They are ð?º Wolves in sheep's clothing! Working for nonprofit HOA organization's but truly are for profit underneath it all. Also the attorney's or Law Firm's they employ. Leff, Purvis and Payne is one of them. My bill went from $40.00 a month to $11 thousand dollars within 3 years from frivolous fines at $200.00 per violations and high attorney's fees! During the corona virus epidemic you would think they would help the homeowners, but instead they preyed upon and trying to put pressure on the homeowners and force them in... read more
Business response:
**** Thank you for sharing your concerns and we sincerely apologize for any confusion but RealManage is a third-party management company, we are not your Homeowners Association nor do we set your assessments, violations, fines, or fees. We are not now, nor have we ever claimed to be a non-profit organization, though we do work on behalf of your community's Board of Directors who may be a non-profit. The attorneys that you mentioned do not represent RealManage in any capacity, they may however represent your community associ... read more
This company "manages" my community, Brandon Pointe in Florida. Every - single - time I have a question, issue, or need assistance, it takes multiple emails and calls, ultimately ending in threatening emails to withhold my HOA dues, in order to get a response from them. I have never lived in a community - neither as a renter nor owner - with such poor management.
Business response:
******, We sincerely apologize that you feel our teams have not provided the quality level of service we strive to provide to all of the communities that we manage. Our teams work with the community association board of directors to help communicate directly with owners and occasionally that causes some delays in the answers we can have for you immediately as we often have to get additional information from the members of your communities elected board members. We also have to work with multiple third-party contractors who p... read more
Literally would give zero stars. They have given us no form of communication except a general email and takes days to get back to you. You try and call the main contact number and it goes straight to voicemail. We have water and mold damage that was caused by the utility closet attached to our unit and it's been a month and the problem is still not resolved. It is like pulling teeth to get anything resolved with this HOA and we are getting nowhere with them. Terrible!
Business response:
********, Thank you for taking the time to share your concerns regarding your community and HOA with us. Unfortunately, RealManage is not your HOA but a third-party management company that works on behalf of your community's Board of Directors to support the efforts of the board. Our Resident Services Group is experiencing higher than normal call volume with reduced capacity due to the pandemic and we apologize if you have had any issues getting in touch with them but we show multiple calls that were answered and returned an... read more
I cringe every time i have to deal with RealManage. This should be such a simple process, yet it's a chore every year it seems. Would absolutely not let your HOA use them!!! $14 service charge for collecting by CreditCard, ridiculous.
Business response:
*****, We sincerely appreciate you sharing your concerns with us and we apologize that your experience with our company hasn't been as simple as you expected. We would love to understand what issues specifically have caused you frustration so that hopefully we can learn from them and improve them in the future. If you want to share those details please email our corporate team ****@realmanage.com and we're happy to address them with you local leadership team. Also please know that the $14 "service charge" on Credit Card pay... read more
Vultures, they are ok with taking advantage of people during a global pandemic in which many people are out of work.
Business response:
****** Thank you for sharing your concerns with us. During this unique and challenging time, RealManage has done everything possible to ensure that our community boards are aware of options for those who may be unable to pay their dues or have fallen behind in their payments. However, ultimately RealManage cannot make decisions regarding fines, fees, or dues without the community association board giving us directives. RealManage does not profit from your community's profitability, therefore it is always in our best interest... read more
Frequently asked questions about RealManage
How is RealManage rated?
RealManage has a 2.9 star rating with 346 reviews.
When is RealManage open?
RealManage is closed now. It will open tomorrow at 9:00 a.m.