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RealManage Schaumburg
- Real Estate
- Schaumburg, IL
About this business
Location details
10 N. Martingale Rd, Suite 4115, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RealManage property management Company is unprofessional and have unethical standards which result in legal actions. We are a 125 unit condo community and RealManage management company failed to pay our HOA property insurance (on 125 units- 35 buildings) and lost our insurance for 5 months and failed to tell the 125 homeowners and the board. We had no property insurance for 5 months! Unbelievable. Our new HOA insurance cost us a lot more and RealManage didn't want to help make it right. They rarely ever respond to any homeow... read more
Where to start.... This company probably has some good employees but the one I had/have to deal with was/is unbelievable and insensitive. I had tenants in my property since 2016. We had an original lease agreement and then just went month to month. At the beginning of 2021, I began receiving letters threating to fine me and demanding a new lease, among other things. Unfortunately, the HOA and the management company are very unorganized and didn't correctly put these requirements in place that would hold up in court. I contin... read more
This company is a bunch of thieves. I sold my house and they continued billing me HOA for several months. They currently owe me over $1000.00 and I can't get it back from you. I am 30+ emails into this including visiting a notary and having them take all my information and send over. Also, they have been consistently billing the new owners (I was there 12 years) and still needed proof that I don't live there. I have been trying to get my money back for five months and I think they are just trying to wait me out. They are a b... read more
Business response:
The homeowner was sent his refund check. The reason for the delay is because extensive research was necessary and it also required approval from the Board of Directors before a refund was able to be issued. The check was cut and mailed to him on 10/26.
I work for a mortgage company. RealManage is THE worse management company I have ever dealt with. All they care about is getting money! They overcharge for everything, instruct us to purchase unnecessary products JUST to get insurance contact info that they can easily give for free (like every other mgmt co!!) and do not offer fair packages when condo docs are in fact needed. RealManage is not consumer-friendly at all!
Business response:
Sellers on our portal have access to many community documents for no additional cost through their resident portal. If a closing agent does need an official document request from the management company, they have many options for document packages through the closing portal available to them. If they only need a resident-specific insurance request, those can be sent to our *********@ciramail.com email address and they will provide that information or direct them on how to quickly obtain it.
I learned of the deceit of Real Manage yesterday when my loan officer uncovered that our property has been uninsured for several months. Real Manage did not pay on time while still taking money from our HOA and the insurance company dropped us. They knowingly posted a document that showed an active policy date, but it was not the certificate of insurance which is required for closing/refinancing a home. They have not been able to identify another insurance company to accept the risk, our condos are in a vulnerable position, ... read more
Stay away from this company. We will be getting our 6th property manger in 3 years meaning that when the manager gets familiar with your community a new one will be coming on and the process will begin again. The financial reports are first rate. Unfortunately the rest of this company falls way short. There is no enforcement of the rules as directed by the board to any violations. The board ends up doing all of the leg work on building and maintenance projects. I believe the property managers are responsible for too many loc... read more
Vultures, they are ok with taking advantage of people during a global pandemic in which many people are out of work.
This company is not trustworthy. They are in cahoots with the current HOA board in my community and harass those who dare to question their decisions. They do not hold regular meetings, and members in the community who try to join the HOA board are especially targeted for harassment.
If I could give Real Manage zero stars, I would. They are the worst management company we have seen in the 6 years of living in our neighborhood. Our HOA president actively harasses community members and sets out to "make examples of them" in her words, and our community manager, Ryan ****** assists with this. We were told to not contact our HOA president and that all communication must go through Ryan. Ryan tells us that communication may not go through him. So who are we supposed to communicate with about our community? He... read more
Business response:
******** We appreciate you bringing your concerns to our attention and we want to assure you that we do not encourage any harassment of owners by board members or staff. We are, however, a third party and cannot intervene in civil matters as was discussed with you previously. We know that disagreements can happen between a board and the owners but our job is to help facilitate open communication between the board and all residents in the neighborhood. While we do not "take sides" in matters, we are contracted by the board of... read more
Frequently asked questions about RealManage Schaumburg
How is RealManage Schaumburg rated?
RealManage Schaumburg has a 3.1 star rating with 167 reviews.
When is RealManage Schaumburg open?
RealManage Schaumburg is closed now. It will open tomorrow at 8:00 a.m.