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RealManage Schaumburg
- Real Estate
- Schaumburg, IL
About this business
Location details
10 N. Martingale Rd, Suite 4115, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I give this business 1 star bc the people that I interact with are very nice and they seem to try to do a good job. However, there have been way too many times when you report an emergency on the property and nobody ever calls you back. The management schedules emergency inspections (due to potential fire hazards) which is great ... but then the vendor never shows up. I have repeatedly had to call the vendors directly to find out what is going on with a repair and there are times when they have no idea that they are schedule... read more
Business response:
Thank you for the feedback, ****. We appreciate you speaking with our VP of Operations today regarding the concerns. We trust that everything was addressed, and that have a positive experience going forward.
Not impressed. I live in a gated community serviced by Real Manage in the Tampa area. Our entry gate has been broken and stuck open for over a week and no response on a date for resolution from Real Manage. Safety issues for residents should be a very high priority.
I have been asking Real Manage to resolve an issue with mold, slime and algae growing on the sidewalk outside my condo for over a month and I cannot get someone to resolve the issue or give me a time line for resolving the issue. When I call in I am told I have to go to the office if I want to speak to someone. Otherwise they just dump me to voicemail. I leave messages and a number and no one will call me back. I write emails and the response I got was "I will get someone out to take a look at that and get the issue resolved... read more
Business response:
Hello, ******** Thank you for bringing your concerns to our attention. Your community association board and manager are aware of the issue and have been working on developing a solution. Your board made the decision to purchase a power washer and your area was power washed last week. At the board meeting in which you attended last week as well, the issues and intention for a permanent solution were discussed. Part of that solution included installing drains and a regular power washing schedule. While this resolution may have... read more
At this point I could not give Real Manage even one star...while they respond to email and are nice in the phone they fail to fix they monthly billing issue and blame it on the post office. Myself and others in my neighborhood that do not want to give them access to sweep our checking accounts are not receiving our monthly bills. Yet, I am told they can confirm they are sent in their system but can not give me any proof yet will quickly add late fees if we do not remember to pay them each month. How do you prove they are sen... read more
Business response:
Hello, ********* We are truly sorry to hear of your frustrations. Your community manager received your email stating that you had not received a statement and it was provided to your association's board president. The board president of the association did reply to you stating that regardless of whether or not a statement was received your assessment is due on the first of the month every month; however, he indicated that he was willing to waive any additional fees as a one-time courtesy. Your board president also advised th... read more
They do not even deserve 1 star. We have transitioned over to RealManage for over a year now and it was the worse mistake we have made as a HOA. They have repeatedly over charged us every month that equal to over $10K for 2018. They charge extra for everything. Nothing is included in your contract. We are a very large HOA over 1400 homes and they are very disorganized, rude and unprofessional. We cannot wait until our contract is over and we can be done with this company. They have caused more headache for us. We paid over $... read more
If I could give negative starts I would. Trying to sell my condo was a nightmare because realmanage took over our property. The dropped the ball and wasted a month getting an increase in the fidelity bond insurance that was needed for my buyers FHA loan. Our previous management company already had enough insurance. My deal almost fell through and in the final hour my association was able to fix the situation. A week before my closing I went to RealManage in person in Schaumburg to try and get the process moving. I was told ... read more
Business response:
We are truly sorry your experience with our company was not a positive one. We recognize that the sale of a home can be a stressful time for any seller and or buyer; as such owners need the support of their management company to ensure a smooth process with regard to the association. The insurance information that your former management company provided to our company back on June 1, 2018, when we took over management was the effective insurance policy at the time of your request. Upon your agent's request for the need in f... read more
This HOA Management Company is unprofessional, uncooperative and does not take responsibility for anything! The property we live in is not maintained by this HOA and they refuse to share information regarding where our dues are being distributed. They did not even have a 2018 budget ready and still don't which leaves us in the dark about what our monthly dues are for this year! They, along with the builder, DR Horton, refuse to share any financials with us, the homeowners. This company is clearly the worst management company... read more
The Gold Crown Manager is non- responsive. Twice in less than six months I have asked her questions relative to the lack of and poor landscaping service. Each time she has committed to calling me on a specific day with an answer. She set the expectations. She never met the expectations. No returned calls, no action. The company has failed to live up to its contract to provide homeowners with a change/refresh of garden mulch twice a year. This has not happened once.
I have never been more disappointed in the handling of an issue that has been ongoing for years. My HOA, Real Manage located 9601 Amberglen Blvd. Suite 150, Austin, Texas XXXXX has allowed this issue to drag on for years. A resident has been violating our deed restrictions by maintaining a work truck and trailer hauling earth moving equipment in our subdivision for years. This resident has decided that the work truck belongs stationed in front of my home. The length of this vehicle and trailer hauling earth moving equipment ... read more
Business response:
Ms. Gerardo, thank you for the honest feedback regarding our team at RealManage. We are very sorry for the frustrations caused by the violation issue. With the way the community is set up legally, the HOA does not own the streets and cannot physically enforce the movement of vehicles in violation. While we have taken all steps in our power to inform the property in question, we cannot legally move the vehicle. Your community association board of directors is currently discussing other options for issues such as these and hop... read more
Frequently asked questions about RealManage Schaumburg
How is RealManage Schaumburg rated?
RealManage Schaumburg has a 3.1 star rating with 167 reviews.
When is RealManage Schaumburg open?
RealManage Schaumburg is closed now. It will open tomorrow at 8:00 a.m.