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RealManage Schaumburg
- Real Estate
- Schaumburg, IL
About this business
Location details
10 N. Martingale Rd, Suite 4115, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company allows the HOA Board to approve violations for certain residents. This includes parking advertising commercial vehicles over night and waving of advertising flags. I was asked to move by someone at Real Manage since I was told the violations were not going to get solved anyways. This person is still working there even though I complained to her superior about the comment. They allow a certain resident to have weeds, junk, and horrible landscaping visible to the common area through an iron fence. Many violations ... read more
Business response:
The elected Board of Directors at Cambridge Crossing has selected RealManage to enforce the restrictive covenants of your community association. As such, we do not selectively enforce violations, but rather cite non-compliance based off the expressly written criteria set forth in the associationâ??s governing documents. Any variance to said criteria is also determined by the aforementioned board members; the source of this authority is also specifically derived from the communities recorded Declaration of Covenants, Conditio... read more
First, I fail to understand how a business with 64% negative reviews can still maintain an A+ rating with the BBB. Wouldn't it make sense for the BBB to review this score view if the negative reviews? As for my review, it is a long story, but I will stay on point. Customer Service is virtually non existent. Their billing errors are terrible and their attempts to contact the home owners not very good. I had a problem with a new tenant violating a parking requirement early on his new lease. When we found out about it, the prob... read more
Business response:
Thank you for providing your honest feedback, we are terribly sorry for the frustrations surrounding this issue. Both the management team and association's attorney have confirmed the status of your account. While the case is closed with the attorney, those fees are hard costs that are to be paid by the homeowner. At RealManage, we purely serve at the pleasure of the Board of Directors and, unfortunately, have no authority to waive those type of costs. As of now, the Board has decided to not waive those fees as outlined in t... read more
*************************************************************** ****** the last 3 1/2 years I have been a property owner in MB with a condo currently contracted to be managed by Gold Crown. I have had dealings with other management companies in the area as well so I do know not all management companies in the area operate in the same way. Since Gold Crown has been designated as the Management company for our resort; obtaining answers to questions and getting issues resolved has been a nightmare. Communication is non-existent... read more
Everything about this company is HORRIBLE! And with 2 of 2 reviews already posted, how they heck does BBB give them an A+ rating?? Gold Crown manages The Caravelle Resort in Myrtle Beach, where I own a condo..and they fail to recognize that us homeowners are their customer, not the other way around. They are non-responsive to requests, and are not forthcoming with information during services/repairs...even when asked. They just flat out refuse to provide any information. Other management companies in the area (ie: Pinnacle)... read more
Not sure what went wrong or why, but by all appearances, RM abandoned us. Simple requests are ignored. Our property is in a shambles. Violations are rarely, seemingly never, enforced. And there have been far too many accounting errors including a lost payment that nearly led to an erroneous foreclosure and over-billings for RM services that were included under contract. When the violation issue got out of hand, our manager at RM offered to come out and meet with me to see the problems the inspection team was having. I showe... read more
Gold Crown management handles the Hickory Ridge Subdivision in Summerville SC. They are a sham of a company! The HOA fees rise, as do their fees while they do a very poor job of managing our neighborhood. They are quick to hand out fees but never a warning beforehand. As a new homeowner in the subdivision, we have not been informed of rights and responsibilities nor have I gotten notice about any board meetings till after they have taken place. I've made several calls to the company and not once have I received a return call... read more
Absolutely horrible HOA management service. They do not return calls and treat residents like garbage. I have been charged fees incorrectly and given notices for things that do not apply. For instance, I was told I had tires on my lawn which I absolutely do not! Read the Yelp reviews to geta clear picture of the incomptence of this management company. Do not buy a home under the management of RealManage unless you want to be harrased and spend your time disputing fees.
Business response:
Hello, Angela, We are sorry to hear about your experience and appreciate the feedback you have provided. Customer service is important to us, and we would like to discuss your experience in greater detail. A member of our senior management team will then be in touch. Thank you.
The worst "management company" we have ever had to deal with. Service is so bad that I question why do we pay this company if no service is ever provided. Its been 6 months since I submitted a request to have my phone number updated in the gate directory yet nothing has happened. Also, requests for service to community areas (i.e. painting front and back gates, pressure wash stone fencing, etc) have been submitted for months with no action. The only response I received is they are awaiting for vendors to submit bids. Really?... read more
If you are looking for a management company who is competent, honest, communicative, professional and has integrity, keep looking. This company has none of these qualities. The owner is always a victim. Their service has been seriously lacking for quite a while and they were bought out by ********** of Dallas, TX. Things got worse. Complaints and questions went unanswered or were answered with untruths. Providing them with proof of their incompetency was only met with rebuffs and excuses. Our association lost considerable mo... read more
Frequently asked questions about RealManage Schaumburg
How is RealManage Schaumburg rated?
RealManage Schaumburg has a 3.1 star rating with 167 reviews.
When is RealManage Schaumburg open?
RealManage Schaumburg is closed now. It will open tomorrow at 8:00 a.m.