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Red McCombs Ford
- Car Dealers
- San Antonio, TX
About this business
Location details
8333, I-10, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 9:00 p.m. | |
| Tue | 08:30 a.m. to 9:00 p.m. | |
| Wed | 08:30 a.m. to 9:00 p.m. | |
| Thu | 08:30 a.m. to 9:00 p.m. | |
| Fri | 08:30 a.m. to 9:00 p.m. | |
| Sat | 09:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Disrespectful and rude salesmen. Joe Caruso, thank you for saving me a trip........you are a shining example of why people are more and more likely to buy online rather from brick and mortar. You don't have the only one or best one in Texas.
Business response:
Hello, thank you for sharing your experience. We are sorry that your visit left you feeling disrespected and frustrated. We understand how important it is to feel valued and heard during the car-buying process. We would like the opportunity to discuss your experience directly. Please reach out to us so we can address your concerns. Jesse Suniga Service Director jsuniga@redmac.net
First time, and last time I will ever buy from this dealership came in to make a purchase on a pre owned vehicle that was allegedly inspected prior to me departing in it on my purchase date made the purchase. Did the paperwork drove off only to be pulled over and given a citation by SAPD, because a tail light was out on the jeep gladiator that I purchased on top of the tail light being out all four tire. TPSM sensors were also not working and the hill start assist was and is still needing to be serviced. Got in contact wit... read more
Business response:
Thank you for sharing your experience. It sounds like there has been some confusion, and we apologize for the frustration this has caused. Please reach out to me directly so we can work toward resolving these issues. Shawn Barry General Manager sbarry@redmac.net
Simply awful! Would not recommend nor do business with Red McCombs ever again. Was purchasing two F350 loaded out trucks, cash deal. Was told I had to fill out credit app just to hold the trucks, but my credit would not be run. Guess what! That was a lie! They ran my credit. That was the first issue. Tried to get 3M and a spray in liner on the first truck and that it would be completed by the time we got there at noon on the day we agreed to pick up the first truck. Neither had been done and was then told they would... read more
Business response:
We apologize for any frustration or inconvenience you experienced during your vehicle purchase. Coordinating multiple orders and special requests can be complex, and we understand how important clear communication and professionalism are. Your feedback will be reviewed carefully as we continue working to improve our service. Shawn Barry General Manager sbarry@redmac.net
Do NOT use the IH10 location for service. Your car will not be the same after. Have had a damaged rim on the first occasion and now chipped/scratched paint due to dropping something on my front bumper and gouging the paint. Greasy hand prints around the car as well. Unbelievable!!!!!! Should have learned my lesson after the first failure (damaged rim). A custom built from the factory Mustang in pristine condition should come out pristine not damaged!!!!!!!!!!!!! ALWAYS take a video and pictures from the bay before you hand... read more
Business response:
We understand your concerns and have reached out to offer a full repair; however, per your request, only a touch-up pen was used. We appreciate your input and hope your vehicle meets your expectations moving forward. Jesse Suniga Service Director jsuniga@redmac.net
Worst experience ever. Horrible customer service. Ruined my credit paying my loan off. Any time I went in to get a vehicle there they’d try to upsell me or straight lie about the vehicles availability. Refused to do anything with any vehicle under 10k even tho I had the money to buy out right. Screwed me on a warranty that was so costly it should’ve been for a bmw or Mercedes and not a ford. When they refused to sell me a car I could pay for they tried to sell me a newer one with the promise of no money down from my past his... read more
Business response:
Thank you for sharing your experience. We are sorry to hear about the frustration you have encountered and the negative impact it has had on your credit and overall experience. This is not the kind of service we aim to provide, and we regret that your interactions with our team were not up to expectations. We take your feedback seriously and will be reviewing this internally to address these concerns. If you would like to discuss this further, please do not hesitate to reach out directly. Shawn Barry General Manager sbarry@... read more
Your stealership salespeople need to quit posting in fb pages without prices. We know your trying to gouge you’re future customers with a 20-30k mark up instead of building long term relationships. Can’t wait to see you all fail. Garbage ass dealership I mean stealership
Business response:
We understand your frustration and appreciate your feedback. Transparency is important to us, and we strive to provide a positive experience for all customers. If there’s anything specific you would like to discuss, please give me a call. Shawn Barry General Manager sbarry@redmac.net
Disappointed with some of the responses and actions: 1. Went in Wednesday to see a car I saw online during my lunch (car had no gas for test drive and I couldn’t wait). Went back that evening they filled with gas and I test drove it. 2. Called the salesman the next day, Thursday to ask what the payment amount would be if I decided to finance and was told that he couldn’t provide as he didn’t want to be committed to the payment amount (granted I later saw the car on universal Toyota with a payment calculator). So inste... read more
I took my car in to get routine maintenance done, including replacing my serpentine belt. Within 200 miles, the belt failed and almost caused a major problem with my battery and alternator, forcing me to have to take the car into another ford location to fix the issue at significant cost. Sales staff and customer service is excellent though.
Business response:
We apologize for the issue you experienced during your service. While we’re pleased to hear you had a positive experience with our sales and customer service teams, we take your concerns seriously and will review the situation to ensure this doesn’t happen again. If there’s anything we can do to assist with this, please don’t hesitate to reach out. Jesse Suniga Service Director jsuniga@redmac.net
My husband & I purchased a 2020 f-350 platinum truck with 35k miles for $70,000 on June 9,2024. Fairly new vehicle. Things seemed fine, but a month later the truck started throwing codes. Finally it would not drive over 40mph and was completely messed up. we brought the f-350 into Red Ford McCombs for service at the direction of my Red McCombs Toyota sales rep on July 31, 2024. It's now September 15, 2024 and we have no answers and no vehicle. Ford refuses to tell us what exactly is wrong with the vehicle or give us any time... read more
Frequently asked questions about Red McCombs Ford
How is Red McCombs Ford rated?
Red McCombs Ford has a 4.4 star rating with 10,996 reviews.
When is Red McCombs Ford open?
Red McCombs Ford is open now. It will close at 8:00 p.m.