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Red McCombs Ford
- Car Dealers
- San Antonio, TX
About this business
Location details
8333, I-10, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 9:00 p.m. | |
| Tue | 08:30 a.m. to 9:00 p.m. | |
| Wed | 08:30 a.m. to 9:00 p.m. | |
| Thu | 08:30 a.m. to 9:00 p.m. | |
| Fri | 08:30 a.m. to 9:00 p.m. | |
| Sat | 09:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
We bought a new 2021 Ford Expediton Limited Max from Red McCombs. This year it has been in their shop for more than 2 months. Yes 2 MONTHS. I get that cars go wrong, but we have struggled to get a rental replacement and we cant get McCombs to pay for it. GO ELSEWHERE.
How could I trust a dealership who tries to offer me 24,000 on a car that I just got offered 30,000 for by Carmax after they inspected it! Take down your sign that says "We pay more for used cars". Lost all trust in your company. If this isn't your store across from Carmax, please pass it forward.
Business response:
We apologize for any misunderstanding or inconvenience. Our team strives to offer fair and competitive pricing for all vehicles. However, we understand your frustration. Please reach out to me and I will be happy to address your concerns. Best, Shawn Barry General Manager sbarry@redmac.net
Experience with the service department was terrible. The service advisor was not competent enough (in my opinion) to handle my repair claim and failed miserably at providing a positive experience. What’s worse is my family’s safety was put at risk by failing to properly secure 3 wheels after rotating my tires. I gave them opportunity to rectify the situation and was assured my vehicle was safe. I thought we were good. But the next day, it was discovered that three (different) wheels were improperly secured. On both incident... read more
Business response:
Maricela, We apologize for any inconvenience this issue has caused you. We are taking this situation seriously and are inspecting our process to ensure the safety of our customers. Please reach out to me if you have any questions. Best, Shawn Barry General Manager sbarry@redmac.net
Porque no me dieron un buen servicio. Si quieren mayores explicaciones, me pueden marcar al tel:956-960-7923
Business response:
We are disappointed you had a negative experience with us. We will reach out to you soon to learn more about your visit. Best, Jesse Suniga Service Director jsuniga@redmac.net
Had a horrible experience with the finance manager. (Last name Dominguez) When I declined an additional coverage he said “that doesn’t make sense” in a very condescending manner. I almost walked out. Will never do business with this dealership again.
Business response:
It is always our goal to ensure each customer feels respected and valued. I would appreciate the chance to learn more about your experience and address your concerns. Please email me with your preferred contact so I can get in touch. Best, Shawn Barry General Manager sbarry@redmac.net
After purchasing my brand new 2020 F-150 from Red McCombs, I noticed issues with both key fobs locking and unlocking the vehicle. I didn’t have time to bring the vehicle back since I was stationed in Washington as active duty military. Once I was back in San Antonio, I took the truck in to have it looked at and it was still under warranty thankfully. They determined the receiver was bad so it was replaced which did not fix the issue. They then said they would attempt to order new key fobs to fix the issue, but they were on b... read more
Business response:
Thank you for your review and feedback. Unfortunately, we cannot find you in our system. Please email me with your preferred contact so I can reach out and discuss this with you. Best, Jesse Suniga Service Director jsuniga@redmac.net
I won’t forget this Red! I offered MSRP+TTL on a car and y’all said no! You wanted $20k Extra <— For market adjustment! (February 2023) Shame on you! The consumer will never forget…
Business response:
We are disappointed that you have a negative impression of our dealership. I would appreciate the chance to speak with you and address your concerns. Please reach out to me at your earliest convenience. Best, Shawn Barry General Manager sbarry@redmac.net
Terrible experience with the service department. 3 weeks without a rental or loaner. Communication wasn’t very good. I was in to repair my sunroof and was left outside in the rain. When I called to check to see if it was inside or out in the rain I was told it’s not that bad it will be fine. I finally get the truck back they delivered it to my job well nope the delivered it to my house so I was still stuck with out it. The interior is filthy from it bing in the rain and the sunroof open. When I asked the service consultant a... read more
Business response:
We are disappointed to hear about your experience. Customer service is always our priority, and this does not reflect our values. I would like to investigate the issue further. Please email me your preferred method of contact so I can get in touch. Shawn Berry General Manager sbarry@redmac.net
Ruben Rodriguez lacks communication skills period. Picked up my car again at the service because it was diagnosed wrong the first time , this time it’s something different I gave them $1400 the first time for diagnosis and to fix it. This time around it was something else that cost $1600 which will cost about $200 anywhere else so I declined the service and wanted to get my car back. After days of non communication from Ruben he finally contacted me after I contacted him so many times and told me my car was ready. When I get... read more
Frequently asked questions about Red McCombs Ford
How is Red McCombs Ford rated?
Red McCombs Ford has a 4.4 star rating with 10,998 reviews.
When is Red McCombs Ford open?
Red McCombs Ford is open now. It will close at 8:00 p.m.