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Red McCombs Ford
- Car Dealers
- San Antonio, TX
About this business
Location details
8333, I-10, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 9:00 p.m. | |
| Tue | 08:30 a.m. to 9:00 p.m. | |
| Wed | 08:30 a.m. to 9:00 p.m. | |
| Thu | 08:30 a.m. to 9:00 p.m. | |
| Fri | 08:30 a.m. to 9:00 p.m. | |
| Sat | 09:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
everything they have shifty service they take forever and there work is shity
Business response:
Sorry to hear that your experience did not meet our standards, Johnny. When you have a free moment, please reach me directly at 210-357-1442 so that I can learn more about your experience and hopefully work towards a solution. - Jesse Suniga, Service Director, Red McCombs Ford
Took 2 1/2 weeks to get a appointment to have the transmission checked on my 2019 Ford Edge with 21,000 miles. Took it in and was told it would be 4 or 5 days to diagnose it. I had to call in 4 days to check the status, told by the service rep that they are back logged and it would be another 5 days before they could get to it. 10 days later no call, I had to call them and check status only to be told they hadn’t got to it yet. I went I picked up my car. If it took 21/2 weeks to get scheduled them wait another 10 days ... read more
Tried to charge me 37 for an escape se. The rest of the ford dealerships in San Antonio are just as scummy though, avoid all of them. Head over to gunn chevy or carvana instead of this place.
Business response:
Kyle, thanks for sharing your feedback. We are very sorry to see you feel the purchase did not meet your expectations. If you would like to discuss this or your experience with our team more at length, please call me directly at (210) 996-2678. We'd love to turn your perspective around. Thank you - Shawn Barry, General Manager, Red McCombs Ford
Service department is very disappointing. I have tried repeatedly to get an update on the two recalls on my Bronco Sport and have gotten no response. It would be ok if you don’t know when the parts will be her but you just ignore me. It was the same when I took the car in for the recall evaluation march first. No one would return a call to let me know if my car was ready for pickup or what the status was I had to physically drive there and walk in the office. I was trying today to set and appointment for all the 15k mile se... read more
Business response:
We're very sorry to hear that your experience did not meet our standards, Brent. We very much value our customers' feedback and work hard to ensure that you receive the utmost care and service. When you have a moment, please reach out to me at (210) 357-1442 to talk about this more at length. I look forward to hearing from you. - Jesse Suniga, Service Director, Red McCombs Ford
Would not recommend this dealership after the way they deceived my father-in-law to get a sale. Their deceiving sales tactics are embarrassing and I’m disappointed with how they treated a retired military veteran on a fixed budget. I feel so guilty because I could not be there with him to help him navigate this process.
Business response:
Thank you for taking the time to leave us a review. We value our customers' feedback and work hard to ensure that similar issues do not occur in the future. When you have a moment, please give me a call at 210-357-1416 so that I can learn more about your experience and make things right. I look forward to hearing from you. - Alex Lind, Internet Director, Red McCombs Ford
Called for a pricing on a vehicle, never received a call back 👎
Business response:
Thank you for taking the time to leave us a review. We apologize about the issues you experienced, and we hope to make things right. If you have a moment, please reach out to me at 210-357-1416 so that I can learn more about your experience with us. I look forward to hearing from you. - Alex Lind, Internet Director, Red McCombs Ford
Red McCombs does not conduct a fair business practice and does not give interested buyers and approved candidates a fair opportunity with the vehicles on their lot. I was called about a black on black Mustang GT that was new on the lot. I did the credit app and disclosed my down payment and was told I was approved and it was a for sure thing. When I get there, for some reason they did not get the keys from the owner who traded the vehicle. Who forgets to retrieve the keys from the owner on a vehicle they bought? 🤷♂️ Anyway... read more
My last experience with them today is a nightmare. I trade it my truck working perfectly 3 months ago for a used suv and the truck just less than 30 days. And I’m here 2 moths later with not suv, not rental car and still paying for a truck that I’m not using. They basically are letting me to resolve this on my own with the warranty.
Won't return phone calls or emails to take care of a vehicle issue that is covered by warranty! we've been trying to get this taken of and have been ignored since December
Frequently asked questions about Red McCombs Ford
How is Red McCombs Ford rated?
Red McCombs Ford has a 4.4 star rating with 10,998 reviews.
When is Red McCombs Ford open?
Red McCombs Ford is open now. It will close at 8:00 p.m.