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Red McCombs Ford
- Car Dealers
- San Antonio, TX
About this business
Location details
8333, I-10, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 9:00 p.m. | |
| Tue | 08:30 a.m. to 9:00 p.m. | |
| Wed | 08:30 a.m. to 9:00 p.m. | |
| Thu | 08:30 a.m. to 9:00 p.m. | |
| Fri | 08:30 a.m. to 9:00 p.m. | |
| Sat | 09:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Today is Wednesday and they’ve had my car since last Wednesday. No loaner or rental and obviously no rush either on fixing one part for my not yet 2 yr old car! Very frustrated! Was told it’d be ready today and still waiting!!!!! 😤🤯
I was charged $350 to diagnose a check engine code P0300 and a PCM update. The industry standard for a PCM update is $70 and a basic diagnostic is $150. The service invoice was generic and did not itemize any of the cost. I asked the advisor named Ruben and he claimed the tech charged two hours for the daignostic at $180 per flag rate hour. Ruben advised that the diagnostic returned with no issues for the vehicle and the PCM update would resolve the check engine light. I then pointed out if the diagnostic revealed there we... read more
It’s definitely not the service management team. These guys are stars. However, whoever ordered the parts, and the actual mechanics that possibly might order the parts have a lot to be desired. My back up camera went out in around June of last year I brought my vehicle in in July of last year. we are now coming up on month nine. I did bring my vehicle in about three days ago which will be around February 28 or March 1 of 2023. This was just to find out that the wrong part had been ordered, wrong camera, wrong harnessed. Goin... read more
Business response:
Hi Patrick – thank you for sharing your experience with us. I would like to apologize for the amount of time it has taken to get this fixed for you. Many vehicle parts have been on back order for some time now, which I get is very frustrating since it drags out the process longer than anyone wants it to. I looked into our system to check on your part and as of today (3/9/2023), the part is still showing unfilled. I will have someone reach out to you once we have the part in-stock but if you have any other concerns or questio... read more
the schedulers do not check to see If the parts or repairs are available before setting your appointment. twice I've showed up and had to leave after dropping my vehicle off for the day because they didn't even have the part available. I even had to pay out of pocket for a higher priced tire on top of the warranty I already had because they didn't have the covered tire available. expect to be here for several hours. I got a tire changed and it took 3 hours. nothing else but a tire change. I just cannot understand why they sc... read more
I brought my truck F 150 to the dealership on1/2/23 got it out 1/28/23, My service advisor was emailing the wrong email address not calling giving any updates until I call first. Went right back on 1/30/23 still there.. went for oil leak.Said it needed a new valve cover gasket . Roughly $1500 wouldn’t mind if it was done right. Jesse the service manager never call me back not one time, after voicemails went unanswered I finally asked to speak with someone over him. The Assistant GM that I got to speak was very helpful and p... read more
Business response:
Hi Barry – thank you for sharing your feedback. We understand the frustration you had with the wrong email address situation, along with all the miscommunication that came after that. I do truly apologize for it all because I see what an inconvenience it caused. If there is anything you would like to discuss further, or if you’d like to tell me a bit more about your experience with us, please give me a call at (210) 349-4949. Thank you – Shawn Barry, General Manager, Red McCombs Ford
I recommend the vehicle because there outstanding but i do not recommend the customer service that comes out from the advicers because they do not treat you well when it come to talking to make you fell welcome they are so rude and is bad that red mccombs sells outstanding vehicle but the customer service is not there best i have deal with this for the whole year and it has being the same experience where i feel not welcome when coming for service
Business response:
Hi Antonio – thank you for sharing your feedback with us, and we regret that you did not have a 5-star experience at our dealership. We have been unable to locate you in our system, so, at your earliest convenience please contact me directly at (210) 357-1442 to help me understand what happened during your visit. Thank you – Jesse Suniga, Service Director, Red McCombs Ford
Bait and switch tactics...beware. I pre-ordered a Mustang Mach-E in August for $56K and days before delivery 4 months later, they raised the price to $65K...$9000 more!
Business response:
Hi Bart – we regret to see that you would not recommend our dealership. We would first like to start off by apologizing for the increase in price from when you ordered the vehicle to when you were about to receive the vehicle. Although it is out of our hands, due to it being Ford increasing MSRPs because of unprecedented inflation not our dealership specifically, we completely understand your frustration with the pricing. If you would like to talk further or provide additional feedback, please give me call directly at (210) ... read more
WORST EXPERIENCE EVER. They were very unprofessional
Business response:
Hi Clarisa - thank you for sharing your feedback. We strive for excellent service and regret that you did not receive that. We hope you can give us a call at (210) 996-2678 to help us understand what we could have done better! - The Red McCombs Ford Team
Lost my order, didnt care
Business response:
Hi Judd - again, we are extremely sorry for the frustration this situation is understandably causing. I dug deeper into this situation and can verify that you did have an order in our system the whole time so I apologize for the miscommunication regarding not being able to find your order. Unfortunately, many 2022 Bronco models were not built and rolled into 2023s due to demand - again, we understand this is not an ideal situation for you, as well as other customers, but Ford is working on ways to increase production. A te... read more
Frequently asked questions about Red McCombs Ford
How is Red McCombs Ford rated?
Red McCombs Ford has a 4.4 star rating with 10,998 reviews.
When is Red McCombs Ford open?
Red McCombs Ford is open now. It will close at 8:00 p.m.