This profile has been claimed by the business owner or representative.
Red McCombs Hyundai Northwest
- Car Dealers
- San Antonio, TX
About this business
Location details
13663 West Interstate 10 Frontage Rd, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
We took our car to the body shop. They keep giving us different days to pick up the car and Brian is the rudest person that works at the body shop. It has been 2 months and my car is still not ready
Business response:
We apologize for the inconvenience you have experienced at our body shop. We understand your frustration with the delays and the behavior of our staff member. We take your feedback seriously and will address these issues internally to ensure better service in the future. If you have any further concerns or questions, please feel free to contact me. Best, Raul Melchor General Manager rmelchor@redmac.net
RecommendedA very big thank you to you all sharing her good work as an expert in crypto and forex trade option. Thanks for everything you have done for me, I trusted her and she delivered as promised. Investing $500 and got a profit of $5,500 in 7 working days, with her great skill in mining and trading in my wallet. Mrs Brian Lisa company line: ... Email: brianlisa953@gmail.com WhatsApp: +1 (334) 231-2298
I looked at a 22 Santa Fe limited I had a $10,000 trade-in and by the time I got out the door the price was 10,000 more than the price of the car
Business response:
Thomas, I'm sorry that you have a negative impression of our dealership. Will you please e-mail me your preferred contact so I can get in touch with you directly to discuss this further? Thank you, I look forward to hearing from you. Best, Raul Melchor General Manager rmelchor@redmac.com
Don’t expect good service! Bought our second Santa Fe from Red McCombs NW & when I needed service, it took 30 minutes being put on hold 3 times to make a service appointment. Waited 2 weeks for appointment, took it in & was shocked to be told it could take 5-7 days without my car to fix a headlight. Called Red McCombs Superior & they gave me an appointment the same week & will have it back at the end of the same day I take it in. Unless you can afford to be without your vehicle for a week for a simple repair, do not take it ... read more
Business response:
Dexton, We are disappointed that you had a negative experience with Red McCombs Hyundai Northwest recently. Our goal is always to ensure you as a customer feel respected and valued. We apologize for any inconvenience we may have caused you. If you could, please contact me with your preferred contact method so I can get in touch. Best, Raul Melchor General Manager rmelchor@redmac.com
If you’re a female and come in with proof on video of your car acting up. They’ll still gaslight you and tell you your car is fine.
Business response:
Breanna, We are disappointed that you had a negative experience with Red McCombs Hyundai Northwest recently. Our goal is always to ensure you as a customer feel respected and valued. We apologize for any inconvenience we may have caused you. We would appreciate the chance to make things right. If you could, please contact me with your preferred contact method so I can get in touch. Best, Raul Melchor General Manager rmelchor@redmac.com
Went in today to purchase a vehicle and they had the vehicle marked up claiming they needed to add a market rate adjustment of 3k because of the current economic climate. We got to a number I was comfortable with and at that time, I let the sales guy know that we had our own financing. I let them run our credit to see if we got a better rate with Hyndai finance. I was told that they couldn't tell me the interest rate until I was in the back with finance, but the payments were roughly $100 more a month than what my credit uni... read more
Business response:
Cindy, We are disappointed that you had a negative experience with Red McCombs Hyundai Northwest recently. It is always our goal to ensure you as a customer feel respected and valued. We apologize for any inconvenience we may have caused you. We would appreciate the chance to make things right. If you could, please contact me with your preferred contact method so I can get in touch. Best, Raul Melchor General Manager rmelchor@redmac.com
Customer experience and customer service complaint. I have 2022 Sonata N-Line Night Edition. I have received exactly one phone call in nearly three weeks about why my brand new car (<10k miles one owner) is broken. I was unable to answer that call as I was out of the country. I have had to drive into the dealership 2 times now just to have someone give me a status on my car (what broke, eta for when the part is supposed to arrive) Now (again) I’ve got to take time off work, grab my kiddo, and head on back in again just ... read more
Business response:
Hello Anthony, I regret to hear you are unsatisfied with the service we offer. I would appreciate the chance to speak with you and address your concerns due to that our databases are showing no history or current repair on this vehicle. Please contact me so we can ensure your satisfaction. Thank you! Best, Raul Melchor General Manager rmelchor@redmac.com
It’s very obvious that the service department or the GM do NOT care about their customers or their customers time. Les the service manager has a very cocky attitude and the GM has not returned mine or my daughters phone call. Victor gives the wrong information and has an “oh well attitude” when he can’t provide the service he said he would.
Business response:
We are disappointed that you have a negative experience during your service visit. One of our representatives will be reaching out to set an appointment. Please allow us some time to properly diagnose radio issues and make this up to you!
The service department has no quality control. Took my son's 2018 Elantra in for a new (used) engine. When it was finally "done", my son started it and it stalled right away. Ruben got it started and brought it back to the technician and noticed a coil was loose. My son drove it off and called me and said it still doesn't seem right and later called me to say it stalled again but got it started and drove it home where it stalled again. Had it towed back to the place and was told that 1 and 3 coils were bad and needed to... read more
Frequently asked questions about Red McCombs Hyundai Northwest
How is Red McCombs Hyundai Northwest rated?
Red McCombs Hyundai Northwest has a 4.2 star rating with 2,400 reviews.
When is Red McCombs Hyundai Northwest open?
Red McCombs Hyundai Northwest is open now. It will close at 9:00 p.m.