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Red McCombs Hyundai Northwest
- Car Dealers
- San Antonio, TX
About this business
Location details
13663 West Interstate 10 Frontage Rd, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
In Jan 2025 I financed my first ever vehicle at this dealership. In March 2025 i had a transmission blow, i was able to get a replacement (rebuild) through Hyundai NW aswell as a mechanic, out of pocket. Now again in July 2025, only 6.5 months after my original purchase i have a second transmission issue. Despite multiple attempts to work with the dealership, I was met with unhelpful and, at times, rude responses. Calls were cut off mid-conversation, and I felt dismissed and they even insinuated I was being dishonest. I seri... read more
Business response:
We understand your frustration and want to clarify the situation. Our sales department provided you with a free transmission, and while we offered to install it at a discounted rate, you chose to have it installed elsewhere. We have since invited you to bring the vehicle to our service department for a proper diagnosis. If it’s determined that the transmission itself is faulty, we will continue to honor it free of charge. We have not yet heard back from you but remain willing to assist in resolving this matter. Fabian Rodri... read more
Review Title: Costly Misdiagnoses, Unacceptable Runaround, and Gatekeeping at Red McCombs Hyundai Northwest I used Red McCombs Hyundai Northwest in San Antonio for routine maintenance, like oil changes, from October 2022 to February 2024, which was generally reliable. However, since March 2024, I’ve endured a nightmare of misdiagnoses, exorbitant costs, and abysmal communication. On March 26, 2024, a blinking check engine light led to an engine replacement, but I was unexpectedly charged $247.36 despite expecting warranty c... read more
Business response:
We are very sorry about your ongoing mechanical issues with your vehicle. This vehicle has over 110,000 miles on it and was out of warranty. Unfortunately, only the engine is new. Considering age and mileage, other items on your vehicle are likely to need replacement. The items described are not incorrectly diagnosed, these were evidentiary recorded faults that were repaired each time your vehicle was seen. The eventual starter failure was not evidenced in our initial ignition testing evaluations. Patrick Stephens Service D... read more
Approved a quote for $629.74. Arrived to pick up the car and the bill was $767.48 with no explanations. After 20 minutes that said the would honor the approved quote, but then charges me $650.22. Call the service manager and said they would correct the charge but was not done on my CC. Said would send a refund check…not proof that has been done. Very scammy fraudulent dealership. UPDATE 01-06-2025: two days later received a credit on my Credit Card. Two further days, Rodrigo (believe to be Service Manager) called a bitched... read more
Service department managers poorly trained. Told me I was eligible for free oil change, then charged $106 and denied that I was told I had a free oil change. I feel they either lie on purpose to get you in, or their service managers are just incompetent. Told them that this was the last time I would use this dealer.
Business response:
We apologize for the confusion and frustration you experienced with our service department. This is certainly not the experience we strive to provide, and we take your feedback seriously. Please reach out to us directly so we can address your concerns and work towards a resolution. Fabian Rodriguez General Manager rmelchor@redmac.net
Two weeks ago, I bought a new Mercedes over $50k at SA Mercedes, wrote them a check (from my California Bank) and drove home in the car. Saturday (12/1), I wanted to buy my niece a car, that she found at this dealership. We went there and Nate, her salesperson, was great at answering all her questions. We wrote the deal and that’s where the “fun” started. For over an hour we negotiated up and back & finally came to an agreement. We were then directed to the “finance office” where I wrote a check on that same California bank... read more
Business response:
It looks like your review may have been intended for another business. We strive to provide the best possible service to our customers, and it’s important to us that your feedback is directed to the right place. If you have any questions or need assistance related to our dealership, please feel free to reach out directly. We’re here to help and ensure you have a great experience with us. Raul Melchor General Manager rmelchor@redmac.net
Communication and lack of service from the service department is the absolute worst.
Business response:
We apologize for the inconvenience you have experienced, Angelica. Your feedback is important to us, and we will address this issue promptly. Thank you for bringing this to our attention. Raul Melchor General Manager rmelchor@redmac.net
I have been trying to contact them about my 2017 Hyundai Tucson that is being repaired at their shop and they do not answer any of my calls. Really frustrating. Bad communication.
Business response:
We apologize for any inconvenience you experienced, Shirley. We strive to provide excellent communication to all of our customers, and we will address your concerns. Thank you for bringing this to our attention. Raul Melchor General Manager rmelchor@redmac.net
My daughter, Maria Duenas, purchased a 2018 Ford Fusion from Red Mccombs Northwest. Merely four days after driving it, the car overheated and stoped. My daughter, who resides alone in San Antonio, Texas, after graduating from university and starting her professional life, has found herself entangled in a significant issue with this car, causing severe economic and psychological distress. She has spent over $2,500 on repairs, including the thermostat system and the water pump. Nevertheless, the car never functioned properly. ... read more
Business response:
We apologize for the inconvenience your daughter experienced with her vehicle and want to assure you that we are actively working to resolve this matter. Thank you for bringing this to our attention. Raul Melchor General Manager rmelchor@redmac.net
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Frequently asked questions about Red McCombs Hyundai Northwest
How is Red McCombs Hyundai Northwest rated?
Red McCombs Hyundai Northwest has a 4.2 star rating with 2,451 reviews.
When is Red McCombs Hyundai Northwest open?
Red McCombs Hyundai Northwest is open now. It will close at 9:00 p.m.