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Red McCombs Hyundai Northwest
- Car Dealers
- San Antonio, TX
About this business
Location details
13663 West Interstate 10 Frontage Rd, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Recommended Recommended Recommended Recommended Recommended Recommended
My 23 palisade with only 30k miles had the battery light on, replaced the battery and it was good for about two weeks. Then the light came back on, plugged up the battery and it was good but said it was 0% charged so that lead me to maybe an alternator or starter. Wouldn’t start so got it towed to the dealership on I-10, Eddie was our advisor, who was extremely condescending. He said I had a bad battery and needed a new one, I told him I just replaced it and they need to look more into it, it’s under warranty!! Ultimately th... read more
Business response:
Hello, thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience caused by the handling of your vehicle and the diagnostic process. We understand how stressful this was, especially with your family involved. Please contact us so we can review your visit and work toward a resolution regarding the diagnostic fee and your concerns. Fabian Rodriguez General Manager fabianrodriguez@redmac.net
I've pondered on the matter of how I can let the readers know my copious level of disappointment. I concluded that veracity is the most modest approach. I purchased a 2025 Sonata Limited in August of 2025, my sales representative (Johnathan) and finance manager (Ernesto) were deplorable, and I posted on the matter and reached out to the Hyundai Corporate Office: Other than telephone calls, the corporate office made no attempts to make me whole after that horrendous purchased experience, ironically their representative told ... read more
Business response:
We are sorry to hear about your experience with your vehicle purchase and recent service visit. We understand your frustration regarding the condition of your vehicle and the concerns you raised with our team. Your feedback has been shared with our service department, and we would like the opportunity to speak with you directly to address your concerns. Fabian Rodriguez General Manager fabianrodriguez@redmac.net
These people are legit so cheap that they took back on their written word and lied to my face. They stated in writing they would honor and replace my transmission if proven faulty (that has gave out twice 6.5 months after the OG purchase). When it was, they come up with some last-minute stipulations. They say they cannot honor their word because my mechanic company installed the torque converter incorrectly leading to my blown transmission. When I ask for any kind of documentation or explanation they straight up ignore me, w... read more
Business response:
We understand your frustration, but we would like to clarify the situation. After your purchase, we provided a complimentary transmission as a courtesy to ensure your satisfaction. We also offered to install it at our employee labor rate, which you declined. The installation was completed elsewhere, but unfortunately, the transmission was not installed correctly, resulting in damage to the torque converter and front pump. When you later brought the vehicle back to us, our team inspected it and confirmed the issue was due to ... read more
Frequently asked questions about Red McCombs Hyundai Northwest
How is Red McCombs Hyundai Northwest rated?
Red McCombs Hyundai Northwest has a 4.2 star rating with 2,451 reviews.
When is Red McCombs Hyundai Northwest open?
Red McCombs Hyundai Northwest is open now. It will close at 9:00 p.m.