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Rehab Medical
- Medical Supplies
- Indianapolis, IN
About this business
Location details
3750 Priority Way S Drive, Indianapolis, IN, 46240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been trying to get service on my Quantum Electric Wheelchair for approx. a month. I have been given the run around from them saying they were waiting on approval from Medicare. i called Medicare and was given approval over the phone. Now I have been waiting for almost 2 weeks for them to get shipment approval. I NEED MY WHEELCHAIR!! This is rediculous!! I was told once again that it should be shipped no later than next week!! They are great at putting off customers that have to rely on them keep our mobile prod... read more
Business response:
Hi Teresa. I'm so sorry to hear about the difficulty you've had getting your wheelchair fixed. This is not the level of service we aspire to provide our customers. Please contact, Kevin, our Customer Experience Specialist, directly at 317-813-4212 or kpenn@rehabmedical.com for a speedy resolution. We will do everything we can to help get your chair moving as soon as possible.
My battery charger, batteries and several other things need replacing. I got in touch with them twice, back in Feb. and again in April, both times I received calls asking what I needed with a promise of prompt service. Today is May 10th and still no needed items, not even a call back to check on them. I don't know if it's the warranty or the workers that suck, but a power chair without power is just a chair, and they wont get me anywhere.
Business response:
Hi William. I'm sorry to hear you're having issues getting your wheelchair fixed. This does not reflect the service we aspire to provide our customers. Please contact our Customer Experience Manager Kevin directly for a speedy resolution at 317-813-4212 or kpenn@rehabmedical.com. We will do everything we can to help get your chair moving as soon as possible.
It took two months to replace a battery in my power chair...a chair I have to depend on. Customer Service is inefficient. There is no follow-up to find a solution to the problem. I would not recommend this company to anyone.
Frequently asked questions about Rehab Medical
How is Rehab Medical rated?
Rehab Medical has a 3.4 star rating with 470 reviews.
When is Rehab Medical open?
Rehab Medical is open now. It will close at 4:30 p.m.