Rehab Medical

CRISTA W 

on BBB

7 years ago

This is beyond a doubt the worst company I have to deal with. Over a est. 2 years I have had to have things repair numerous times. Just way to many times I only have a Quantum 6 and a hospital bed. Let me tell you why I say they are the worst. * Getting a hold of a human is a miracle. Leave a message and in few days they may reply. * All but one time was a problem I called about resolve. They usually put in BAD part replacement i.e. bad motors, bad batteries and I'm back in the same boat within a few days or weeks later. * I... read more

T. L. 

on BBB

7 years ago

My friend's grandson called your office three times over a period of two weeks after finding the customer's recently delivered custom wheelchair being stored in the garage instead of in use by "customer". One person came out and commented, "Yes, I see the problem" and left. After no one contacted her for another couple of weeks I texted the salesman and requested "the rep's" phone #. He did not respond. On Dec. 6, 2018 I went to "the customer's" home and together we called the service # and spoke to "a rep". She told me they... read more

tim 

on BBB

7 years ago

Ordered a Wheelchair for my Father-in-Law in April 2018. Have called Support many times and they always tell us that they are working on it. And they tell us that they've set it a high priority since it's taking them so long. Guaranteed us that we would it in August. It's September 2018, no wheelchair. I'm looking for other alternatives to Rehab Medical. DO NOT USE THEM! 

Deborah R. 

on BBB

9 years ago

I purchased a CUSTOM wheelchair for my mom in August of 2016. It was delivered in October of 2016. Not only was it the wrong color (they asked what color she wanted) it was too large for her. I suggested maybe it was the wrong chair delivered, they insisted it was not. They tried 2-3 times to adjust it to fit her but it never did. I asked for it to be returned. They never picked it up. I moved my parents to NC to be near me and no choice but to bring the wheelchair with me. I have reached out to customer service several time... read more

Martha P. 

on BBB

9 years ago

The rehab medical in Atlanta has been the worse experience I've ever gone through. At power chair seating and per doctors order it was clearly stated that I need the power elevating seat, we told Jose H**** if it wasn't covered by insurance we would pay for it. Seating was in April 2016 finally got my chair in Sept. and there wasn't a power seat. I made hundreds of phone calls to the sales rep Jose H**** and he refuses to take or return my call. I did find a excellent company ******** ******* they added the power seat for me... read more

a. w. 

on BBB

9 years ago

my mother recently rcvd her power chair after waiting months. and paper work was completed and submted to mcare. once mcare rcvd the info, it ws denied due to incomplete medical necessity and signature not done properly by this company. diffinitiely was not the provider fault at all with this. the provider sbmted their info on time. once everything was finally approved. I had to call the company constantly to find out the status of the chair. no form of communication at all with this company. once the chair ws rcvd, it had m... read more

B. B. 

on BBB

10 years ago

After months of calls with no response. Our physician called and provided paperwork four times. Our grandfather ended up passing away before ever getting the equipment needed! Worthless company in this families opinion!