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Rehab Medical
- Medical Supplies
- Indianapolis, IN
About this business
Location details
3750 Priority Way S Drive, Indianapolis, IN, 46240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
While we are grateful for the wheelchair for my father, Rehab Medical's service has been terrible. Each repair or parts order takes weeks. These weeks mean that my father is left without the ability to enjoy life and is confined to his chair, with limited movement. Rehab Medical needs to understand that their services are essential to people's loved ones and act as if it was their family member that needed a repair.
Business response:
Hi Julie. We are so sorry to hear about the delays your father has experienced trying to get his wheelchair serviced. This certainly isn't the level of service we aspire to provide our customers. Please get in touch with Kevin, our customer experience specialist, at 317-813-4212 and he'll be happy to take care of this issue as soon as possible!
worst company after 9 months of messing up my orders they sent my info to a different company, and told them they didnt take my insurance after approving me for 5 different wheelchairs
Business response:
Thank you for providing your feedback and letting us know about this issue, James. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with Kevin, our customer experience specialist, at 317-813-4212 and he'll be happy to help in any way he can.
The chair was new to me in June 2019. ASL went down the battery in August took till mid September to replace. First of August 2020 the battery went out again. Yep you guessed it the battery without the third time and took better part of three weeks to get a new battery. I just hope it doesn’t go out again, but I’m not taking any b bets that it won’t go out again! I have followed the rules faithfully, plug it in at night and unplug it in the morning. I haven’t even taken it outdoors I just drive it around my facility.
Business response:
Hi Elizabeth. We're sorry to hear you had a disappointing experience with us. This certainly isn't the level of service we aspire to provide our customers. Please feel free to reach out directly to Kevin, our Customer Experience Specialist, at 317-813-4212 to see how we can help resolve any issues you may still be having as soon as possible.
We received a wheelchair from Rehab Medical for my disabled girlfriend, and it's been great. However, that's where the great stops. We have repeatedly reached out since December 2019 to try and get another foot rest now that my girlfriend has her prosthesis. We have not heard anything but "I don't know why you're still waiting" in months, and now, phone calls aren't even being returned. I am about to look into working with an entirely different company based on this. A pleasant experience has quickly soured. I have had... read more
Business response:
Hi Rick. We're sorry to hear you had a disappointing experience with us. This certainly isn't the level of service we aspire to provide our customers. Please feel free to reach out directly to Kevin, our Customer Experience Specialist, at 317-813-4212 to see how we can help resolve any issues you may be having as soon as possible.
Horriable service. Christopher Harwell should forever hang his head in SHAME. I hold him responsable for my current Stage 4 skin breakdown!
Your customer relations suck.
Business response:
Hi Bob. We're sorry to hear you had a disappointing experience with us. This certainly isn't the level of service we aspire to provide our customers. Please feel free to reach out directly to Kevin, our Customer Experience Specialist, at 317-813-4212 to see how we can help resolve any issues you may be having as soon as possible.
take advantage of the disable people
Business response:
Hi Leon. We are sorry to hear you feel this way about our company, as we set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with Kevin, our customer experience specialist, at 317.813.4212 and we'd be happy to help address any concerns you may have.
I got a new two months ago and I am still waiting on parts for it every time I call about my parts I get the run around
Business response:
Hi Todd. We're sorry to hear you had a disappointing experience with us. This certainly isn't the level of service we aspire to provide our customers. Please feel free to reach out directly to Kevin, our Customer Experience Specialist, at 317-813-4212 to see how we can help resolve any issues you may be having as soon as possible.
My daughter received a chair in May 2019 we had the chair approximately 10 days and it stopped working. A tech came and stated there was cord that broke/malfunctioned and he was ordering the part. I have called all points of contact that I have for Rehab Medical including sending an email. No response to if the part was ordered or when it will be in. Currently my daughter’s chair that we have had for over 8 years will barely charge and won’t go at times. This has created a HUGE inconvenience in our life as she relies on a w... read more
Business response:
Hi Stevette. We are so sorry to hear about the issues you've encountered with your wheelchair, and the lack of response you've received trying to get it fixed.This certainly isn't the level of service we aspire to provide our customers. Please contact our Customer Experience Manager Kevin directly for a speedy resolution at 317-813-4212 or kpenn@rehabmedical.com and we'll do everything we can to help get your chair moving as soon as possible.
Frequently asked questions about Rehab Medical
How is Rehab Medical rated?
Rehab Medical has a 3.4 star rating with 470 reviews.
When is Rehab Medical open?
Rehab Medical is open now. It will close at 4:30 p.m.