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Rehab Medical
- Medical Supplies
- Indianapolis, IN
About this business
Location details
3750 Priority Way S Drive, Indianapolis, IN, 46240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Takes advantage of old people. My stepmom with Alzheimer's had a wheelchair that the cushion was slipping down. $2500 for a new wheelchair later... My dad fell on his and slightly bend the bar to the wheel brake. A simple adjustment would fix it. I get a call that they were replacing his wheelchair with a $3000 chair! When I told him he hit the ceiling. They made it sound like it was free to him. Any other wheelchair company has all the prices for the chairs online. Not this company. Not a single price because they know they... read more
Business response:
Dear Customer, At Rehab Medical we are 100% Committed to our Customer's Satisfaction with their mobility equipment. It is our mission to improve our customer's lives. We take our mission very seriously. Our customer experience specialist has reached out to you to resolve any concerns. Please contact our customer experience specialist for assistance at 317-813-****. Thanks
If you wanted treated well don't use them. If you are over weight don't use them. My chair was not right from the beginning. The first person did his best and I was happy. But trying to get the chair right never happened. Now I am stuck with a chair that is trash. Insurance paid alot of money. If they knew they could not get me the right safe chair they should have said we can't do it. The last two people that cane out need a class in compassion.
Business response:
Dear Customer, We do apologize for your negative experience. At Rehab Medical we are committed to resolving all customer issues in a timely manner. Please call our Customer Experience Contact, Kevin at ************ to resolve your issue in a timely manner. Thanks.
It’s been over one year trying to get my handicapped daughter chair right. The worst service ever.
Business response:
Dear Customer, We do apologize for your negative experience. At Rehab Medical we are committed to resolving all customer issues in a timely manner. Please call our Customer Experience Contact, Kevin at 317-813-4212 to resolve your issue in a timely manner. Thanks.
Purchased an Amy Systems power chair. Getting the chair was simple. Working with Rehab Medical was a nightmare. At 1 year, my batteries died. Left me stranded on a 1-mile walk from home. Contacted the Rehab Medical (had to navigate a cumbersome process) beginning with calling their corporate office, who the was supposed to contact the local office on the south side of Indy. I followed their protocol for 6 months. Over that time period, I left 8 messages on their voicemail during regular business hours but received no respons... read more
Business response:
We do apologize for your negative experience. We have attempted to contact you to resolve this issue. Please contact Kevin Penn in Customer Experience at 317-813-**** to have your issues resolved in a timely manner. Thanks.
I have had numerous conversations with Billing personnel regarding setting up automatic payments to a credit card. My last conversation resulted in an agreement to set up automatic billing for the 7th of the month. I was even sent a payment agreement listing all the pay dates. Imagine my surprise when I received an overdue notice for the month that the agreement was supposed to begin. These people have no idea what they are doing!
Business response:
Dear Ms. ********, our customer experience manager will be contacting you to resolve this issue shortly. We are committed to resolving your issue in a timely manner. We do apologize for the inconvenience. Thanks.
This is beyond a doubt the worst company I have to deal with. Over a est. 2 years I have had to have things repair numerous times. Just way to many times I only have a Quantum 6 and a hospital bed. Let me tell you why I say they are the worst. * Getting a hold of a human is a miracle. Leave a message and in few days they may reply. * All but one time was a problem I called about resolve. They usually put in BAD part replacement i.e. bad motors, bad batteries and I'm back in the same boat within a few days or weeks later. * I... read more
Business response:
Dear ******, I have read your review and I do apologize for this negative service experience. I am the customer experience manger. I am in the process of contacting you to resolve this issue to your satisfaction. My direct line is 317-813-4212. I will be in touch with you shortly. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks for your feedback.
My friend's grandson called your office three times over a period of two weeks after finding the customer's recently delivered custom wheelchair being stored in the garage instead of in use by "customer". One person came out and commented, "Yes, I see the problem" and left. After no one contacted her for another couple of weeks I texted the salesman and requested "the rep's" phone #. He did not respond. On Dec. 6, 2018 I went to "the customer's" home and together we called the service # and spoke to "a rep". She told me they... read more
Business response:
Dear ****, We do apologize for the inconvenience. Please contact our customer experience manager at 317-813-4212 for a speedy resolution. We will also reach to to you via email to resolve this matter as quickly as possible. Thanks.
Ordered a Wheelchair for my Father-in-Law in April 2018. Have called Support many times and they always tell us that they are working on it. And they tell us that they've set it a high priority since it's taking them so long. Guaranteed us that we would it in August. It's September 2018, no wheelchair. I'm looking for other alternatives to Rehab Medical. DO NOT USE THEM!
Business response:
Dear Customer, I want to thank you for your feedback. I do apologize for the delay with your Father-in-Law's Wheelchair. Our Wheelchair sales process can take depending on various circumstances 4- 6 months. It will be my pleasure to see what I can do to expedite this process for you. Please contact me at kp***@rehabmedical.com. At Rehab Medical we are 100% committed to responding and resolving all issues in a timely manner. Thanks for giving us this opportunity to resolve your concern.
I purchased a CUSTOM wheelchair for my mom in August of 2016. It was delivered in October of 2016. Not only was it the wrong color (they asked what color she wanted) it was too large for her. I suggested maybe it was the wrong chair delivered, they insisted it was not. They tried 2-3 times to adjust it to fit her but it never did. I asked for it to be returned. They never picked it up. I moved my parents to NC to be near me and no choice but to bring the wheelchair with me. I have reached out to customer service several time... read more
Frequently asked questions about Rehab Medical
How is Rehab Medical rated?
Rehab Medical has a 3.4 star rating with 500 reviews.
When is Rehab Medical open?
Rehab Medical is open now. It will close at 4:30 p.m.