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Reliable Body Shop
- Body Shops
- Albuquerque, NM
About this business
Location details
9901 Coors Road NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
2.5 Star : Likely to Recommend Need to improve - I understand shop gets tons of vehicles, but improvements needed 3.5 Star : Repair Quality Rep dealing with vehicle left company with no notice of backfill. Color on door didn’t match the rest of the vehicle. Damaged/poorly installed transmission line causing transmission issues 3.5 Star : Customer Service New collision rep trying to take up slack left by old rep 0 Star : Returned Clean
0.5 Star : Likely to Recommend 2.5 Star : Repair Quality The communication with us was poor. Our calls went unanswered. The vehicle was extremely dirty when he picked it up. No regard to its condition upon completion. You couldn’t tell if the repair were made to the scratches. 2 Star : Customer Service Poor communication 0 Star : Returned Clean
2.5 Star : Likely to Recommend 3 Star : Repair Quality Would've been a 10 but one of your male employees literally hung up on me on purpose while we were trying to schedule a time for the install. Also whomever drilled the holes for my new spoiler drilled right into the trunk trim underneath! 3 Star : Customer Service Would've been a 10 but one of your male employees literally hung up the phone on me on purpose while we were trying to schedule a time for the install. If it wasn't for the receptionist "Moe" being incredibly n... read more
2.5 Star : Likely to Recommend Can't really say. It was a 5 minute repair/replacement 4.5 Star : Repair Quality 4.5 Star : Customer Service 5 Star : Returned Clean
0.5 Star : Likely to Recommend 0.5 Star : Repair Quality Service took way longer than anticipated. Customer service needs to improve. Appears a high turn over of employees is cause for confusion for work orders. Need to follow up if they did oil change while waiting for parts. 1.5 Star : Customer Service 5 Star : Returned Clean
0.5 Star : Likely to Recommend I do not recommend this place. Tod said if you can’t tell from afar, it doesn’t matter what it looks like up close. 0.5 Star : Repair Quality The staff here needs training, both the techs and the office staff.Tod, Ken, Laurie and everyone I was in contact with were very unprofessional. I keep having to take my car back. My problem were never addressed correctly and I am still dealing with repairs as of today. 0.5 Star : Customer Service The customer service I received here was the worst custome... read more
1.5 Star : Likely to Recommend 2.5 Star : Repair Quality There was very little communication, and our car took five months to get repaired. 1 Star : Customer Service There was a complete lack of communication between them.Me and my insurance company, they didn't give us any updates.They didn't call us.They didn't tell us the problems that they were having. 2.5 Star : Returned Clean
0.5 Star : Likely to Recommend 0.5 Star : Repair Quality 0.5 Star : Customer Service 4.5 Star : Returned Clean
2.5 Star : Likely to Recommend 3 Star : Repair Quality 3.5 Star : Customer Service 2.5 Star : Returned Clean
Frequently asked questions about Reliable Body Shop
How is Reliable Body Shop rated?
Reliable Body Shop has a 4.5 star rating with 2,238 reviews.
When is Reliable Body Shop open?
Reliable Body Shop is closed now. It will open at 7:00 a.m.