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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Danny kept me informed of my car's progress throughout the process. They fixed the issue fairly quickly as well.
Business response:
Thank you for your positive review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!
The exactness in diagnosing a multiple failure that presented itself just before we were leaving on a trip was completed timely and with excellent communication and skill! So very grateful for your excellent mechanics and all other staff.
Business response:
Thank you for your positive review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!
People were friendly, but I had an appointment for an oil change, and I was there a little over 2 hours.
Business response:
We apologize for the extended wait time you experienced during your appointment. Our team understands the value of your time, and we sincerely regret any inconvenience caused. To improve our service and ensure timely appointments for all our customers, we are actively looking into the root cause of the delay you encountered. Our goal is to implement measures to streamline our processes and minimize wait times. Your feedback is crucial in helping us enhance our services, and we appreciate you bringing this matter to our atten... read more
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Business response:
Thank you for your positive review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!
Danny is the service manager that always takes care of me. I appreciate his efficiency and receiving that text messages that keeps me informed of the time line of my service.
Business response:
Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your a... read more
Got done earlier than promised. Even washed it!!
Business response:
Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your a... read more
It took a second appointment to complete my repairs because parts had to be ordered. I will give them 5 stars for the second appointment. My frustration with this one is the three hour wait it took to determine our seat adjusting motor was bad
Business response:
Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your a... read more
They were more interested in up selling me more services than providing good care for my car. They tried to get me to authorize a service they had done at my previous service. Then argued with me that they never did it.
Business response:
Thank you for your feedback about our recommended services. Our goal is always to ensure that your vehicle is running smoothly and safely, and we believe that our recommendations reflect that. However, we understand that you may have concerns about the necessity or cost of some of these services. Please know that we strive to be transparent and informative when discussing recommended services with our customers. We want you to have all the information you need to make an informed decision about your vehicle's care.
After a routine oil, filter, and tire rotation my car was smoking when I started it. When I returned to have it inspected and discuss the situation with the service department they brushed it off and informed me that it was a common thing to happen on all those models. I have driven the car for over 6 years and have never had that happen. A follow-up call a couple of days later seemed to indicate that a fuel additive could have triggered the situation. However, during the discussion I was made to feel like because I was a fe... read more
Business response:
We are sorry to hear that you had a poor experience with our service department. We take all feedback seriously and would appreciate more information about the specific issues you encountered, so we can address them. We strive to provide our customers with the highest level of service and it's disappointing to hear that we fell short of your expectations. We would like to make things right, so please don't hesitate to contact us with any additional details or concerns.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,518 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.