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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We live perfectly between 2 Subaru dealers and will always choose Reliable! They are always so friendly and helpful. This time we 'reserved' a loaner vehicle, but there wasn't one available when we got there and was told the 'loaner manager' wasn't working that day. We sat there for a bit frustrated, then they provided a used vehicle as a loaner. The used vehicle was a new model with 9000 miles on it. That worked out perfectly for us-we were able to run our errands. Thank you-as always.
Business response:
Thank you for your continued loyalty! We're thrilled to hear that our team consistently provides friendly and helpful service. We apologize for the inconvenience regarding the loaner vehicle availability, but we're glad we could provide a suitable alternative that met your needs. Your understanding is greatly appreciated, and we're happy to know everything worked out well in the end. Thank you for sharing your experience, and we look forward to seeing you again soon!
The initial employee in the parts department gave me incorrect information. Fortunately another employee in service knew the truth and was able to provide the service we needed.
Business response:
We apologize for the confusion caused by the incorrect information you received from our parts department. It's great to hear that another employee stepped in to provide you with the correct details and the service you needed. We strive for accuracy and appreciate your understanding in this matter. To ensure we address this issue thoroughly, please reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com. He would be happy to discuss your experience further. Thank you for bringing this to our ... read more
Friendly team, quick turnaround. Happy with the results.
Business response:
Thank you for your positive feedback! We're glad to hear that you had a great experience with our friendly team and that we were able to provide a quick turnaround. It's wonderful to know you're happy with the results. We appreciate your support and look forward to serving you again soon!
As usual great, professional service.
Business response:
Thank you for your kind words! We're thrilled to hear that you consistently receive great, professional service. Your satisfaction is our top priority, and we look forward to serving you again in the future!
I simply requested. They check over my car before I left on a trip. They did so quickly and easily and gave me a printed report to take with me. They told me what to expect for my next scheduled service. Great customer service
Business response:
Thank you for your kind words! We're delighted to hear that your pre-trip car check was quick and easy, and that our team provided you with a thorough printed report. It's great to know that we could help you prepare for your trip and keep you informed about your next scheduled service. We appreciate your recognition of our customer service and look forward to assisting you again in the future! Safe travels!
Expensive but worth it over the top customer care and they really take care of your car
Business response:
Thank you for your feedback! We appreciate your understanding that quality service can come at a premium. We're delighted to hear that you felt the customer care was over the top and that we take great care of your car. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Very disappointed the parts I needed were not in stock and without future date of availability.
Business response:
We're sorry to hear about the frustration you experienced with the unavailability of the parts you needed. We understand how important it is to get timely updates, and we regret that we couldn't provide a clear future date for you. To ensure we address this properly, please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com. He would be happy to look into this further and provide assistance. Thank you for bringing this to our attention, and we appreciate your patience.
I had asked you to do an oil change while the car was in for service, but it wasn't done. She did give me a card for that to be done later, but that means I will have to take the car back to you later.
Business response:
We apologize for the oversight on the oil change and appreciate your understanding. We're here to make your experience as smooth as possible, and we hope to see you again soon for that service!
They called and told us we had 4 free oil changes when our first service came do. When we took car back for second one they we didn't have any free oil changes. Luckily for me they didn't do it or it would have cost me 140.00. I told them I'll never buy anything from them again and I won't.
Business response:
Thank you for sharing your experience, and we sincerely apologize for the confusion regarding your oil change benefits. It's concerning to hear that we didn't meet your expectations, and we appreciate you bringing this to our attention. To address this matter directly, please reach out to Paul Becker at Pbecker@vtaig.com. He will assist you in resolving this issue and ensuring your concerns are heard. We value your feedback and hope to restore your trust in us. Thank you for your understanding.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 3,226 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.