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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Quick courteous service! One could not ask for more.
I was assured several times that the maintenance would only take an hour. It took two hours. I don't like the method of informing me by email that my car is ready for my approval. I might not look at emails for some time and thereby continue to wait for an extended period of time. Customers should be told in person when the car is ready.
I was given different information about my reoccurring car battery issues. Service before last I was told the next battery would be replaced no charge as soon as it tested bad in one area. He advised I didn't need to do anything, there was a known corrosion and leaking issue with the Subaru batteries and it was common process now to replacement at no charge first bad test. This most recent time, it tested bad. When I brought this up, I was told the guy that told me that no longer worked there and they didn't know what he was... read more
3 hours plus for oil change and tire rotation oil/grease again on the ceiling of the inside of the car.... that I had to clean again
The customer service rep went to lunch without my knowledge, didn't respond to texts, and failed to keep me aware of the status of my car. It took over three hours to change the oil and rotate tires. Any info I received was from the dealer service rep as well as my own inquiries. The dealer rep was extremely responsive and was the only positive interaction I had with the service department. I have always had very positive interactions before. After this appointment, I am considering using local service providers who will tak... read more
I'm thinking that every customer needs to experience this "dealership service" and develop their own opinion. We were told they brought in an "outsider" to repair their business model/culture and I will wait to hear from other reviews before I go back again.
Business response:
We appreciate you taking the time to share your thoughts. We understand that changes can bring questions, and we truly value your openness in sharing your perspective. Our goal is to provide every guest with a great experience, and we'd love the opportunity to discuss how we're working to enhance our service. Please reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com if you'd like to talk further or share more feedback.
Scheduled an oil change for 2:30 and didn't get out till 5:45. When checking in they told me an average oil change takes about 1.5 hours no mention of them running behind.
Business response:
We regret to learn that your recent oil change experience took longer than expected. Your feedback is valuable as it helps us identify areas where we can improve our processes. We would appreciate the opportunity to discuss your experience further. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can address your concerns directly.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,525 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.