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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My appointment was at 11am, I got there at 10:38am they changed my cabin filter, my filter under the hood and oil, said I needed an alignment! I sat there until 2:50pm and had to go ask about my car! I was so mad!!!! I told them it was poor customer service and I was so mad and would look for some where to go! It was $445 dollars!!!
Charged $180 for a 5 minute software load that did not fix the problem and the rear brakes that they measured at 3mm (flagged as need replacement but not critcal) were metal on metal grinding before I got home (not sure how they went from 3 to 0 in less than an hour). When I gave them a 3/10 review on the Subaru service review, they called and tried to browbeat me into changing my review. When I refused, they said they would no longer do business with me.
Absolutely no communication. Arrived Abt 15 mins early for a 230 appt. Was told I'd be done by 330. At 4, I went and asked Abt it as I had somewhere else to be at 430. Was told they weren't done with it and it actually wasn't taken back until 330, an hr after my appt! Once it was done and I left, I got a message that had said I need 2 different filters and an alignment to which NOBODY told me about while there. At drop off, I expressed a concern with a smell coming from the vents. Instead of trying to fix/help identify the p... read more
Business response:
Thank you for sharing your experience. To ensure your feedback is fully reviewed and your concerns are given the attention they deserve, we encourage you to reach out to Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com. He is best positioned to look into the details of your visit and provide further assistance.
Took my car in for a light that came on. it turned off when I Power cycled my car but the problem kept persisting every now and then when the light would turn back on. Explained what was going on and the light was off they took it to diagnose it and charged me 220 dollars for the diagnosis. Called me and told me it was just a warning light no big deal it was probably rain (happens while it's not raining). Went to get it and a day or two later it happened again I took it to a different shop to get the codes for free looks lik... read more
Business response:
Thank you for sharing your detailed feedback. To ensure your concerns are addressed properly, we encourage you to reach out to Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com. He would appreciate the opportunity to speak with you directly.
Used Sales manager was misleading and dishonest. I work to hard for my money for that. First, I said no to an extra package costing $3000. He asked if I would be willing to pay $1300 instead and I agreed. He then charged me $2000 for the package. I should have known better than to trust and will not buy another car from Reliable.
Business response:
Thank you for sharing your experience with us. We understand how important trust and transparency are, especially when making a significant purchase like a vehicle. We'd appreciate the opportunity to speak with you directly to learn more and address your concerns. Please reach out to Paul Becker, our General Sales Manager, at Pbecker@reliablecars.com. He's ready to assist and help ensure your experience is properly reviewed.
If I could give 0, I would. Weeks at a time without communication, no knowledge of the vehicles they "specialize" in, dragging their heels on repairs, and took them 6 months to check the wiring and instead threw parts at it because they have no idea what they are doing. And during that 6 months of being without a car, would not give me a "loaner" vehicle because they claimed to not have any. If I never deal with these people again, it will be too soon.
Business response:
Thank you for sharing your detailed feedback. We would appreciate the opportunity to discuss your situation further and see how we might assist you. Please reach out to Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com so we can connect directly and better understand how to support you going forward.
We got our oil changed here and they added fuel treatment to an empty fuel tank without our authorization.
Business response:
Thank you for sharing your feedback with us. We'd appreciate the opportunity to learn more about your experience and ensure that all aspects are addressed thoroughly. Please reach out to Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com so we can speak with you directly
I bought the car used from Reliable Pre-Owned Zone. I was promised, in writing, that the Blind Spot detector and the rear cross traffic detector would be diagnosed and repaired before I bought the car. I heard nothing for a week despite reaching out to the salesman who sold me my car. I returned to the dealership and was told that I just needed to "show up" at the service department the next day they were opened.... I made an appointment for the next business day and took my car in. After two hours I was told that the passen... read more
Business response:
Thank you for taking the time to share your experience. We understand how frustrating it must be to feel left without clear communication or timely updates. To speak further about your experience, please reach out to Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com. He would appreciate the opportunity to connect with you directly.
Lazy, unattentive, wouldn't recommend this place to anyone
Business response:
Thank you for sharing your feedback. We'd like to address your concerns more thoroughly. Please reach out to Lincoln Whisler, Marketing Manager, at 417-200-9993 so we can discuss the situation in more detail.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,525 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.