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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The first salesperson who called me and offered me to purchase a car talk down to me, in just one question that I asked. She yelled to me drop the phone call and said " ENOUGH! I'm done with you!" I was so shock and upset. I am just 6mos here in the USA searching for the best car for my family. They did hard check on April 1st and did another hard check last April 17without my knowledge the time that the car is for pick up and available. All my concerns was not properly addressed and not heared.
go in for an oil change and tire rotation and they offer you $700 worth of services that are "" necessary "at 30,000 miles on your year-old car? Yeah, I don't think so. Won't be going back. It was definitely a hard sell
I came in for my oil change and service. I had asked that the Truck be cleaned, and the service writer said that he could have it SHOW ROOM CLEAN I said great, but if it is not show room clean, I will not pay for it. We left and came back 5 hours later. The oil change and service were great. The so called show room clean. Was not clean on the outside The service writer look at it hard and took some pictures to show to someone. Inside of the Truck was very nicely cleaned.
I went in for a warranty repair of the passenger side break light that I had scheduled weeks in advance. I also asked if they could perform a safety inspection after fixing the light. They could not repair the light because they didn't have the part and they performed the safety inspection on a vehicle they knew would not pass the inspection. They wanted to charge me for the inspection and schedule for me to come back on a different day. Additionally, one of the shop managers barked at the shop employees in front of me and o... read more
It took 2 1/2 hours to get an oil change
It took 1 hour and 45 minutes. They switched to only fully synthetic oil and the cost was $101. The tech also left greasy dirt all over my passenger seat.
I waited for over 3.5 hours to get an oil change, tire rotation and they didn't even properly inflat the tires to the correct air pressure, and a CPU recall done, then scheduled to take it back on the following Tuesday at 10 am for a quick drive thru to do a windshield repair for a Crack by a 3rd party vendor and they kept my son waiting another 3 hours to do the same CPU update that was done on Friday. Their records should have showed them that was done. I'll will never take my car back for anything but a recall.
Seatbelt will not recoil after service work to fix it ? Now needs to be repaired or replaced again just two weeks after service on the same issue.
Business response:
Thank you for sharing your experience. We understand your frustration with the seatbelt issue reoccurring after recent service. While our goal is to ensure all repairs are thoroughly completed, we'd appreciate the opportunity to review this further. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com. He will assist you in addressing this matter promptly.
Brakes are metal to metal and they say they can't here anything. So instead of my warranty paying for it. I have a new car with a big expense. This was 3 days after buying the car, and I took it to them twice.
Business response:
Thank you for your feedback regarding your recent experience. We understand your concerns about the brakes and the warranty situation. For further assistance, please reach out to Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,525 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.