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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
It took 4 hours to do a 60k service. The cost was over $800. Service included plug change and fuel system maintenance. Three hundred miles down the road from home the check engine light came on. ECM monitor indicated misfire on cylinder 2. The service manager apologized for the problem but that's little help 4 hours from home. Fortunately the Subaru dealer in Little Rock was able to get in for service diagnosis first thing.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the lengthy service time and the issues you encountered after your 60k service. It's disappointing to hear that the check engine light came on shortly after, and we understand how frustrating this must have been for you. To address your concerns more effectively, we encourage you to contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com. He will be able to assist you and work toward a resolution. We appreciate your feedback... read more
The associates are very nice, but the wait time is long. I had my car serviced under warranty in June. They missed an issue with my oil consumption. I came in with my oil light on and some other issues. All the other issues were fixed and they stated that my oil was just low. 1200 miles later my oil light came back on. At this time my warranty is expired. I had to bring my car back and pay out of pocket to get the original issue fixed.
Business response:
Thank you for your feedback. We're glad to hear that our associates were nice, but we sincerely apologize for the long wait time and the oversight regarding your oil consumption issue. Your experience is important to us, and we want to address your concerns. Please reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com. He will be happy to assist you further.
Couldn't repair our car, overpriced replacement parts. My last subaru.
Business response:
Thank you for sharing your feedback. We're sorry to hear about your experience and that the repair process didn't meet your expectations. We strive to provide quality service, and we regret that we fell short in this instance. We'd like the opportunity to better understand what happened and see how we can make things right. Please reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com. He would be happy to discuss your concerns in more detail. Thank you again for your feedback, and we hope t... read more
Not the worst but not great either, sales and service dropped the ball repeatedly. I would probably not buy another car from them in the future
Business response:
Thank you for your feedback. We apologize for the experience you had with our sales and service teams. Your concerns are important to us, and we would like to address them directly. Please contact Paul Becker at Pbecker@vtaig.com, and he will work with you to resolve any issues. We appreciate your input and hope to improve your experience with us in the future.
Customer service is terrible but one person deserves all the credit and that's sarah.
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience with our customer service didn't meet your expectations. We would like to address any concerns you have and work toward improving your overall experience with us. Please feel free to reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com, so we can assist you further. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
First off, they immediately pushed me to replace the oil pan gasket for a "critical leak" when I asked why it wasn't critical when they sold me the car, they had no answer, it's had the very tiny leak since I bought the car .. in the picture I noticed that all the oil droplets were on the filter, not the pan... Sure enough after the oil chance, my critical leak is gone... They also tried to tell me I had to change my oil every year even though it only drive a couple thousand miles a year, when I asked what the shelf life of ... read more
Business response:
Thank you for your feedback on your recent service. We apologize for any confusion regarding the oil pan gasket and oil change recommendations. We strive to provide transparent and honest communication with all of our customers, and it's clear we fell short in this instance. Your experience does not reflect the high standards we set for ourselves, and we regret the frustration this has caused. Please reach out to Robert Beverly at rbeverly@reliablecars.com with your first and last name so we can address your concerns directl... read more
Wasted my time. Didn't have the parts for the repair scheduled by them. I let them pick the time and day and they still screwed it up again.
Business response:
Thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused by not having the parts needed for your scheduled repair. We understand your frustration and value your time. Please reach out to Robert Beverly, our Service Manager, directly at rbeverly@reliablecars.com with your first and last name to discuss your specific experience in more detail. We appreciate your feedback and the opportunity to rectify the situation.
I was there to have my car cleaned up after they overfilled my oil at an oil change and I drove it without knowing. This caused oil to cover the entire engine area and the inside of the hood. It took multiple trips and conversations for them to fully clean up their mess. The second time I brought it in for clean up I had been speaking to the guy at the counter about the issue for 2-3 minutes when he turned to the guy customer waiting a few feet to the side of me and starts talking to him about the issue. That guy was not my ... read more
I give them two stars because they more or less identified the problem. However, they would diagnose the car until I put a new battery in (certainly they have power source to make a diagnosis). They wanted to charge me $411 for a new battery. Got one for $200 at O'Reilly's and installed it myself. Secondly, they wanted to do the most expensive fix which was taking out the NIU unit, ship it to Pennsylvania to have it and a new key programed for the car. This would be upwards of $1300. A local locksmith was able to reprogram a... read more
Business response:
Thank you for taking the time to share your recent experience at Reliable Subaru. We appreciate your feedback and apologize that your visit did not meet your expectations. We understand your frustration regarding the diagnosis process and the repair options presented. We strive to provide accurate diagnoses and transparent service options. However, there may be situations where a low battery can impact certain tests. To discuss your concerns in more detail, please reach out to Robert Beverly at rbeverly@reliablecars.com at y... read more
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,871 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open on Monday at 8:00 a.m.