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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Quick courteous service! One could not ask for more.
They performed a recall on the rear camera of the Santa Fe. The camera before the service was working fine. The day after the service the camera quit working for the next couple of days but started working after that but with a blurry spot in the upper middle. The technician filmed it and you can see it but he said that he couldn't see it until the service writer pointed it out. So it didn't get fixed and had to schedule another appointment. With all the recalls we sold the car and I'll never buy a Hyundai again.
Business response:
We appreciate you taking the time to outline your recent service experience involving a recall visit for the rear camera system. Following the appointment, observations were made regarding the camera's intermittent operation and display clarity, and additional review was scheduled to reassess the condition. Our team remains focused on thorough inspection processes and ongoing support for vehicle service needs. If further discussion is needed, we encourage you to reach out to Robert Beverly, our Fixed Operations Director, at ... read more
They were very friendly, but they tried to sell me other services and I didn't like that
Business response:
Thank you for the positive feedback about our friendly team. We understand that additional service recommendations can feel overwhelming. Your feedback helps us better balance being thorough while respecting customer preferences. We appreciate you taking the time to share your honest experience.
The dealership charged me $178 fee to clear the check engine light indicator on my car. The service manager said the code was "vague" and that it might go away if I did the 30k mile maintenance early but he couldn't guarantee it. The check engine light came back on before I made it back home. I will not return to this dealership for service work and I will never own a Hyundai again!
Business response:
We understand how frustrating it can be when vehicle concerns are not resolved with the clarity and confidence you expected. Our team works hard to provide thorough service recommendations and transparent communication, and we value feedback that helps us improve the experience we provide. Please reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can discuss your concerns further and work toward a better resolution.
Was given a diagnostic that should've been caught while vehicle was still under warranty, an astronomical price for repairs.
Business response:
We understand how discouraging unexpected repair concerns and costs can be, especially when expectations around warranty coverage are involved. Our team aims to provide transparent communication and support throughout the service process, and we appreciate feedback that helps us improve the customer experience. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can review your concerns further and better assist you.
Friendly staff; even with an appointment, expect routine work to take a couple of hours if not longer. That's a little frustrating.
Business response:
Thank you for your review and for recognizing our team's welcoming approach. We understand that waiting a couple of hours for routine service can be frustrating, even with an appointment. Your feedback about service timing helps us improve, and we appreciate your patience.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,975 reviews.
When is Reliable Cars open?
Reliable Cars is open now. It will close at 8:00 p.m.