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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
When I left the place, my cell phone would not connect to my car. I had to do a factory reset on my car and it still took 24 hrs to connect. I hate going to get my car fixed and come home with more problems!! Anna, one of the workers was the best in getting me set up to hopefully fix the problem.
Business response:
Hello there, we're sorry to hear about the inconvenience you experienced with your car's connectivity after visiting us. We appreciate your feedback and will take steps to ensure a smoother customer experience in the future. Thank you for recognizing Anna's efforts in assisting you. If you have any questions, please contact Robert Beverly at rbeverly@reliablecars.com.
They wouldn't fix the issue because a different Mazda dealer installed the brake light. So then charged me $99 for ordering a $12 license plate bracket for the front of the card. But they won't charge me again when they install the bracket.
Business response:
We apologize for the inconvenience you experienced. We strive to provide excellent service and will use your feedback to improve our processes. Please reach out to Robert Beverly at rbeverly@reliablecars.com if you have any further concerns. Thank you for bringing this to our attention.
People were nice.But I felt like they wanted to take advantage of older people.
Business response:
Hi there, we appreciate your feedback and take your concerns very seriously. We strive to provide a positive experience for all customers, regardless of age. Your feedback will be shared with our team to ensure we are delivering the highest level of service. At your earliest convenience, please contact Paul Becker pbecker@reliablecars.com to discuss this further.
I had a 2:00 PM appointment for an oil change. Nothing more, It took from 2:00PM until 4:25 PM for that appointment to be concluded. I have always had good service at Reliable, perhaps they just had a bad day, but that is unacceptable.
Business response:
Hi there, thank you for sharing your experience with us. We apologize for the extended wait time during your recent visit. We appreciate your loyalty and feedback, and we'll work to ensure a smoother and more efficient experience for you in the future.
Will not be returning there. They didn't fix what I came in for so I had to go back AGAIN.
Business response:
Hi there, thank you for sharing your feedback with us. We're sorry to hear about your experience. Please know that we take your comments seriously and will work to improve our service. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
Was told by my salesperson who sold me the car that my first oil change is free. When I brought it in for said oil change, the service manager told me that only the oil was actually free, and proceeded to tell me what the first visit should consist of: oil change, tire rotation. I was still stuck back on "only the oil is free, (not the labor), " that i wasn't fully focusing on the things he said needed done this time. Had I really thought about it, I wouldn't have agreed to a tire rotation for a car that is less than 6 month... read more
Business response:
We're sorry to hear about your experience. We appreciate your feedback and will use it to improve our service moving forward. Thank you for bringing this to our attention. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
I was quoted 3 hours for additional services that I had not originally scheduled that day. I had that much time to spare and pumping supplies for that time so I agreed. 8 hours and no update later I called in and found out my care still was not ready.
Business response:
Hi there, thank you for sharing your experience with us. We apologize for the delay in servicing your vehicle. Your feedback is important to us and we will use it to improve our communication and service efficiency in the future. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
The people there are all VERY "nice," but ultimately you're being glad-handed & coddled so they can find a way to justify charging you thousands of dollars. They lie without compunction. UNTRUSTWORTHY. They will "reliably" lie to your face, sweet as pie, saying whatever is necessary to keep you hooked in, & offering coffee & cookies. They changed their story 3 or 4 different times, kept my car for a full day (supposedly I would only be charged $160 diagnosis fee) & THEN said they needed $1300 for parts to continue to try and... read more
Business response:
HI there, we apologize for the experience you had with our service. We strive for transparency and trustworthiness, and we understand your frustration. Please reach out to Robert Beverly at rbeverly@reliablecars.com directly, so we can address your concerns and work towards a resolution. Thank you.
CHECK THEIR REPUTATION BEFORE YOU DO BUSINESS WITH THIS SHODDY COMPANY. I went for a service on my Santa Fe. Which is known for engine failure. After confirming that Hyundai WOULD NOT replace the engine, they offer for an engine replacement for $4000 (not including their outrageous service costs) about 7-8000 after it's said and done. Then they offer me $500 for a 2017 Hyundai Santa Fe ultimate edition and claim it's what they would get at auction. The catalytic converter is worth more than that alone. Then have the audacity... read more
Business response:
Hi there, we apologize for any inconvenience you experienced during your service visit. We strive to provide transparent pricing and will address your concerns with our team. Please contact Paul Becker pbecker@reliablecars.com directly if you would like to discuss this matter further. Thank you for your feedback.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,871 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open on Monday at 8:00 a.m.