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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Friendly greeting, identified car history and services for that day. Kept apprised on what filters might need replacing as additional work and replacement. In and out in reasonable time. Had great conversation with a sales representative when I walked around showroom floor on changes since my last purchase. Great experience.
Business response:
Thank you for your positive and detailed feedback! It sounds like you had a great experience, but I noticed you left a 1-star rating. If that was unintentional and you meant to leave a higher rating, we'd greatly appreciate it if you could update it. At your earliest convenience, please reach out to Robert Beverly at rbeverly@reliablecars.com to discuss further. Thank you again for choosing Reliable Subaru, and we look forward to seeing you again!
I bought a Mazda CX5 from Anna at Reliable Cars. She lied by ommission on a lot of things. I asked for a car with the same amenities that I had on my 2019 Mazda CX5. She sold me a car that didn't have power assist on the tailgate or a satellite radio . I let her know I wasn't happy. She said to come in and they would make it right. I had it for 2 weeks when I was a waiting for another car to come in. She didn't tell me I would lose over $3,000 on a trade in. Would not recommend her.
Business response:
Thank you for sharing your experience with us. We're sorry to hear that you are dissatisfied with your recent purchase and the communication during the process. We take concerns like yours very seriously and would like to address the situation to ensure a resolution. At your earliest convenience, please come by and ask to speak with Paul Becker. We appreciate your feedback and the opportunity to make things right
Took my Tucson in to have turn signal switch checked that had been replaced but still having issues. After about 6 hours I finally asked someone about the car, because no one was communicating with me that was supposed to. I was told their doing some checking and he (Brenton) would get back with me. More waiting and I had to ask Brenton as walked by me, he wasn't going to update me. Time passed, finally I was in formed I was needing to pay $1500 for a new head light assembly and wiring harness. I told him I didn't have that ... read more
Business response:
.We understand your frustration with the recent service experience at Reliable Subaru, particularly the lack of communication and the proposed repair for your Tucson. We sincerely apologize for the inconvenience and disappointment this caused. To ensure your concerns are addressed properly. Please reach out to Robert Beverly, our Service Manager, at rbeverly@reliablecars.com. Thank you for your feedback.
They tried handing over my car keys with my car broken instead of a manufacture recall. Then lied and said the car was like that when I brought it in for service. Total BS for a dealership.
Business response:
We sincerely apologize for the experience you've described. This is not the standard of service we aim to provide, and we take your concerns very seriously. We would like to investigate this matter further and address it appropriately. Please reach out to Robert Beverly at rbeverly@reliablecars.com at your earliest convenience. We appreciate your feedback and the opportunity to resolve this issue.
Will never go back again. Charged me $20 for injector cleaner that I told them before the service I didn't want. They refused to take it off the bill, also the employee I was dealing with was very rude.
Business response:
Thank you for taking the time to share your recent service experience at Reliable Subaru. We apologize that you were charged for injector cleaner you specifically declined and that the employee you interacted with was rude. This falls far short of the exceptional service we strive to provide. Please reach out to Robert Beverly, at rbeverly@reliablecars.com at your earliest convenience to discuss your experience in more detail.
When we test drove the traverse they had just got it and hadn't run it through the shop nor cleaned it. I've worked on cars for over 30 yrs. I told them something wasn't right with the front end. Either front struts or cv joints. They said they would take a look. When we picked it up it was apparent they had NOT done anything about it. Salesman said make an appointment with the shop. I work 65 hrs a week and didn't have time to take a day off and take it to them. Took it for first oil change and told them to drive it. Cause ... read more
Business response:
Thank you for sharing your experience with us. We apologize for the issues you've encountered with your Traverse and for the inconvenience it has caused. To resolve this matter and ensure your concerns are properly handled, please reach out to Robert Beverly at rbeverly@reliablecars.com at your earliest convenience. Thank you for bringing this to our attention.
Terrible service department. I've taken my vehicle in many times and they have fixed nothing. I would not recommend the service department to anyone and would not go back
Business response:
We sincerely apologize for the issues you've encountered with our service department. We take your feedback seriously and would appreciate the opportunity to make things right. Please reach out to Robert Beverly at rbeverly@reliablecars.com at your earliest convenience so we can discuss your concerns in detail and work toward a resolution. We value your feedback and hope to restore your confidence in our service.
Intentionally schedule my oil change before our long drive from MO to California, yet few hours while in Nevada (June 30), my car signalled low oil. It was low and dark/dusky, no way it has been oil changed. Have to schedule appointment at Redding where I am assign for my job.
Business response:
We apologize for the inconvenience you experienced during your recent trip. We strive to provide thorough and reliable service, and we regret that this did not happen in your case. Please reach out to Robert Beverly at rbeverly@reliablecars.com at your earliest convenience. He will be able to assist you in resolving this issue and ensure your car receives the attention it needs. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Dealer refused to work on my car. They said turbo was missing couple mounting bolts and one of the small hose clamps was not OEM. They said I need to take car to mechanic to have those issues fixed before dealer would look at car to see about original issue. I'm 51 and this is a first for me. I would think the Subaru dealer would know more about what bolts to use or what type of clamp they want to see. I will not be returning!!!
Business response:
Thank you for sharing your experience with us. We apologize for the inconvenience and frustration you encountered regarding the service on your Subaru. We understand your concerns and want to address them promptly. Please reach out to Robert Beverly at rbeverly@reliablecars.com at your earliest convenience. We appreciate your feedback and the opportunity to resolve this issue to your satisfaction.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,871 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open on Monday at 8:00 a.m.