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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Genuinely took forever for a scheduled oil change.
Business response:
We understand how valuable your time is and regret that your visit took longer than expected. Our team is committed to providing thorough and attentive service, and we're always working to improve efficiency for our guests. Your feedback helps us continue refining our process to better serve you. Please feel free to reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can further assist.
The notification letter estimated repair time is not accurate or close. Repair of the recall not available on Saturday.
Business response:
Thank you for your feedback about the recall process. We understand your concerns regarding the inaccurate repair time estimates and limited Saturday availability for recall work. Your input helps us improve our communication and service scheduling. We appreciate you choosing Reliable Cars for your Subaru Forester needs.
Service at the shop was excellent. The service staff was friendly and service time was as expected. My concern is how we have to book the appointment. All automated with no real way to speak with someone regarding what service is needed along with anticipated time it should take. Very frustrating.
Business response:
Thank you for the positive feedback about our service team! We understand your frustration with the automated booking process and appreciate your input as we work to improve the customer experience.
Service is good.but they will take forever just for the oil change..
Business response:
We are grateful for your feedback about our service quality. We understand that while you appreciate the quality of our work, the time required for oil changes has been longer than expected. Your experience matters to us, and we recognize that efficient service timing is just as important as the quality we provide. We value customers like you who take the time to share their thoughts, as it helps us continue improving our services at Reliable Cars.
Oil change was ok wanting me to spend $700+ on rear brakes after THEY just replaced them less than 6 months ago was NOT! Total time in the shop @ 4 hours. Poor service and apparently not the place that knows about brakes!
Business response:
We aim to provide accurate maintenance recommendations and a smooth service experience, and it is concerning to hear that your visit did not meet those expectations. Our team is committed to ensuring clarity in vehicle assessments and consistency in service quality. Feedback like this is important as we continue to review and improve our processes. Please reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can better understand your concerns.
There was no clear communication about how long this appointment would take. The service advisor had to be asked questions. Took too long for an alignment.
Business response:
Thank you for your feedback about the alignment service. We understand that clear communication about timeframes is important and that waiting longer than expected is frustrating. Your input helps us improve our service process. We appreciate you choosing Reliable Cars.
Had a scheduled appointment and waited 2 hours! Not impressed this time. Another out of state customer pulled in when I did. I visited with them. There Hyundai had an AC repair completed before my oil change . They were told 2-3 hours. Really! An oil change ? DO BETTER Relusble Hyundai
Business response:
We appreciate you sharing your feedback and understand that timely service is important, especially with a scheduled appointment. Our team works to manage workflow efficiently while accommodating a range of service needs. Comments like yours help us evaluate how we handle scheduling and wait times. For further assistance, please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com.
They didn't reset my oil change alert so now I will have to make another trip there to get the alert message to stop. This is the 2nd time in 3 yrs this has happened.
Business response:
We appreciate you sharing your feedback and understand that attention to detail is important during every service visit. Our team strives to complete all aspects of maintenance accurately and efficiently. Feedback like this helps us review our processes and reinforce consistency in service delivery. For further assistance, please contact us at Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com.
Were shorthanded the day I was scheduled, had a long wait , didn't have everything needed to completely fix the issue, had to schedule another visit. 2 hour drive one way
Business response:
We appreciate customers sharing feedback about their service experience. Our team strives to ensure timely and complete service, even when staffing or parts availability presents challenges. Feedback like this helps us remain focused on improving efficiency and communication. For further assistance, please reach out directly to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,975 reviews.
When is Reliable Cars open?
Reliable Cars is open now. It will close at 8:00 p.m.