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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Wes the sales manager is not customer orientated! Read between the lines!
Business response:
Hi there, thank you for sharing your feedback with us. We aim to provide excellent customer service, and we're sorry to hear about your experience. We appreciate your input and will take it into consideration for improvement. At your earliest convenience, please contact Paul Becker pbecker@reliablecars.com to discuss this further.
Not that great went in for engine actuator fluid change. Service department was clueless of where it was located so I left with brake fluid change instead. Made them note on receipt that was engine actuator change that way when part fails from inability of service department that it should be covered under warranty. They even told me that the reservoir was on firewall which it is not.
Business response:
We apologize for the confusion and inconvenience during your visit. We appreciate your feedback and have noted your concerns for future improvements. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
Came in for an regular oil change, tire rotation, and a reapplying of Zaktek. They tried selling me on air filters which weren't needed which would have been understandable, but when they went over the charges, they skipped the air filters (perhaps they mentioned them, but I saw them on the list and waited for their mention and didn't hear it). They also didn't apply the Zaktek like they said, and we know they didn't because the car was still dirty on the outside. We also always get a call from Subaru asking for reviews afte... read more
Business response:
Thank you for sharing your experience with us. We apologize for any miscommunication regarding the air filters and the application of Zaktek. We appreciate your feedback and will use it to improve our services. If you have any further concerns, please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
Vehicle was unable to be repaired, even with an extended warranty.
Business response:
Hi there, thank you for sharing your feedback. We apologize for any inconvenience you experienced with your vehicle. If there's anything specific we can assist you with, please don't hesitate to contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
They had my car for the second time, due to the same original problem, from August to the end of November. Before finally telling me they didn't know what was wrong, couldn't fix it, come get it. My only positive was the manager helping me out the best he could.
Business response:
We apologize for the inconvenience you experienced with your car. We understand your frustration and appreciate your positive feedback about our manager. We'd like to investigate this further to ensure it doesn't happen again. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
Always a poor experience. Bad customer service attitude, long delays, constant miscommunication or no communication at all. Every single visit for years has had a customer service issue. I only stayed because we had a contract. I will never buy or have a car serviced here again.
Business response:
We're sorry to hear about your poor experience. We appreciate your feedback and we'll work on improving our customer service. If there's anything specific you'd like to discuss, please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience. Thank you.
Worst new car service department I've ever seen they overbooked and underserve every single customer and they are not afraid to take your money for doing nothing looking at new brands based on this dealership alone
Business response:
We're sorry to hear about your negative experience with our service department. We strive to provide excellent customer service and we apologize for any inconvenience caused. We value your feedback and will address these issues internally to ensure a better experience for our customers. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
My husband and I took our 2014 Santa Fe on a trip to Pennsylvania on November 8, 2023. While driving the Santa Fe, every time I put my foot on the brake I heard a grinding sound. When we return from our trip, I will be bringing our Santa Fe in to be checked and repaired as needed at no cost to us.
Business response:
We're sorry to hear about the issue you experienced with your brakes. Our team would be more than happy to assist you and ensure that your Santa Fe is checked and repaired as necessary.
You have to watch the bill. They will overbill. They charged me for the oil and filter on my free oil change when I had some other things done. I will get my service elsewhere.
Business response:
We apologize for any confusion regarding your recent service. We strive to provide transparent billing and will address this issue with our team. If you have any further concerns, please reach out to us directly. Thank you for your feedback.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,871 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open on Monday at 8:00 a.m.