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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They said it was going to take 1 week to get my car fixed now it's taking almost 2 weeks. And now am forced to leave my car unattended to
Business response:
We appreciate customers sharing feedback about their service experiences. Our team works to provide clear timelines and keep customers informed throughout the repair process. We remain committed to supporting a positive and professional experience for every visit. For further assistance, please reach out directly to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com.
To slow takes like two times as long as told
Business response:
Thank you for your feedback. We understand timing is important and recognize the service took longer than expected. Your input helps us improve our efficiency and better communicate timeframes to serve our customers better.
I did not like the employee trying to up sale us.
Business response:
We appreciate you taking the time to share your concerns. Our team strives to create a welcoming, informative experience while offering helpful recommendations to support your vehicle's needs. Feedback like yours helps us continue refining how we serve our guests.
I honestly had a terrible experience at reliable Hyundai. I told them to check my front right tire cause it kept going flat. They didn't check it two days later. It was completely flat even though they promised me they did a tire rotation. When I questioned them on the tire rotation, the manager was extremely rude and talked down to me and was very immature. I will never go back.
Business response:
We understand how concerning tire-related issues can be and how important clear communication is during a service visit. Our team strives to complete requested inspections thoroughly and address customer questions with professionalism and respect. Feedback like this helps us review service procedures and customer interaction standards. For further assistance, please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com.
It is absolutely unacceptable that after one year of owning this vehicle to have to pay thousands of dollars to repair things that has previously been brought up as a concern, checked by this dealership, and recalled in other VINs of the same year, make, and model. This dealership serviced the original owner and the vehicle was meticulously cared for, as stated by the service rep. I still have outstanding requests that were not addressed, my messages, emails, and calls went without acknowledgment. I am just overall disappoin... read more
Business response:
We value feedback regarding ongoing service and maintenance concerns and understand the importance of attentive follow-up for every customer. Our team strives to provide thorough support and responsive communication for all inquiries. Input like this helps us review processes and reinforce consistent service standards. For further assistance, please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com.
I did like everything about the service, ie, time frame, professionalism, the cookies in the waiting room, etc. The technician in the drive way was very good, but I did not like the estimate I received from the body shop to repair a medium sized scratch on the side of the car that was $6,.620 compared to the estimates of independent auto body shops. Anybody can change oil and rotate tires, but those who gig and over overquote a simple sandpaper, primer, and paint job won't get the business.
Business response:
We're grateful to hear that you enjoyed the professionalism of our team and the overall service experience. We understand that repair estimates can sometimes feel surprising, and our goal is always to provide thorough evaluations that reflect the quality and standards we stand behind. Your feedback is valuable as we continually review how we communicate our processes and pricing. Please feel free to reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can further assist you.
The people were nice. My appointment was at 12:15. We arrived and checked in at 11:40. At 1:30 our car still hadn't been touched. When we left about 8 miles down the road the TPMS light came on. We had to go back because they had forgotten to activate the sensor. They couldn't figure it out. We left with it still on and no one had any answers for us. They said we would have to come back or go to another dealer. It was our first service of the new vehicle. I won't be back
Business response:
We appreciate feedback on the service experience, as timeliness and clear resolution are important to our customers. Our intention is to provide an organized visit and ensure vehicles are returned in proper working order. Input like this helps us continue evaluating processes and communication across the service team. For further discussion, please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com.
Paid for diagnostics to repair a passenger heated seat. A recommended repair was identified and a part was ordered and paid for. When the part arrived and was installed, it turned out to be the wrong part. The correct part was then ordered at no additional charge. After returning again for installation, the issue was still not resolved. I was then given a new estimate for additional parts and labor at a significantly higher cost. This raised concerns about whether the new recommendation would actually fix the problem. I decl... read more
Business response:
We always aim to provide thorough diagnostics and clear communication, and we regret that the process did not meet expectations in this case. Our intention is to help customers resolve issues effectively while keeping them informed every step of the way. We appreciate feedback like this as it helps us improve, and we welcome the opportunity to discuss your experience, so please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com.
I signed an agreement for one price and when I picked up my car it was $400 more. At that point I had no choice bit to pay. basic bait and switch
Business response:
This experience clearly did not reflect the level of clarity and transparency we aim to provide with pricing. Our focus is always on open communication so customers understand costs before services are completed. If you would like to review this further, please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,975 reviews.
When is Reliable Cars open?
Reliable Cars is open now. It will close at 8:00 p.m.