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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The first day I was there the salesman offered the car for a price. I considered the offer but when I went back ready to buy the can the price had gone up by $1,000. The salesman knew he had made the offer but he couldn't find the offer in writing so I let it go. Then he sent me to the kids who sell insurance to back up the warranty. High pressure is an under statement. I finally agreed just to get out of the office. All together it was an expensive, unpleasant experience. Never again
Business response:
Thank you for sharing your recent experience at Reliable Subaru. We sincerely apologize that the price of the car increased between your initial visit and your return, and that the pressure tactics employed during the financing discussion were unpleasant. We take customer feedback very seriously and want to understand the situation better. To discuss this further and explore how we can regain your trust, please reach out to Paul Becker, our Customer Relations Manager, at pbecker@vtaig.com at your earliest convenience. We val... read more
Hyundai lost in a class action lawsuit for their known bad Theta engines. Reliable Hyundai replaced my bad Hyundai engine with an another even worse bad engine that only went 52k. Reliable said they had to run some tests and tell me my replaced bad engine needs replacement at a cost of $8k for a "used" replacement engine?! In my opinion Hyundai and Reliable Hyundai do not stand behind their products. I talked to Reliable's service mgr, Hyundai customer service, Hyundai customer satisfaction and finally the BBB who is respons... read more
Business response:
Thank you for contacting us and sharing your experience. We apologize for the repeated engine problems you've encountered with your Hyundai and the frustration this has caused you. Please reach out to Robert Beverly directly at rbevery@reliablecars.com at your earliest convenience to help us understand your experience further. We value your business and hope to regain your trust by demonstrating a commitment to customer care. Sincerely, The Reliable Subaru Team
Our salesman was great, we picked out the car got everything agreed on and signed an agreement then this where it went to the worst buying experience we ever had. When we got to the new lot to sign financing he would not stop trying to sell more coverage. We told them we could not go over $500 on payment but he kept trying to sell more and more we told him no over 15 times. We got in his office at 6:10 at 7:30 we were still arguing. I will not buy another vehicle there.
Business response:
Thank you for your feedback. We appreciate you acknowledging the positive experience with our salesperson and apologize that the finance portion of your car buying process fell short of your expectations. We would like to discuss your experience further and ensure you feel valued as a customer. Please reach out to Paul Becker directly at Pbecker@reliablecars.com at your earliest convenience. We value your business and hope to regain your trust. Sincerely, The Reliable Subaru Team
Took a week to replace an o2 sensor. ALWAYS had to make the call never got updates without calling first. Warranty I bought from Reliable did not cover sensor. Reliable made money selling me the warranty and then made money when the warranty didn't cover issue. Funny how that works
The service desk gentlemen seemed upset when I politely questioned the pricing of the oil change (it was higher than usual), they didn't place a new sticker on my windshield or reset my service reminder in the dash, and they never run it through the car wash, which is included in the service, and I even reminded them to do it this time. I'm probably going to take it elsewhere after exclusively using them for five years.
Business response:
We're sorry to hear that your recent service experience at Reliable Subaru fell short of your expectations. We understand your frustration about the pricing discrepancy, the missed service reminders. We value your loyalty as a customer for the past five years, and we'd like to regain your trust. To gather more details, we kindly ask that you reach out to Robert Beverly at rbevery@reliablecars.com at your earliest convenience. Sincerely, The Reliable Subaru Team
Worst service ever. Had a 9am appt. Was told 1 to 2 hours, didn't bother looking at it until 1pm. My local mechanic took care of the problem they couldn't. Wanted to charge a ridiculous amount for something that had nothing to do with the issue I was having! Will never use them again!
Business response:
Thank you for your review of Reliable Subaru. We sincerely apologize for the terrible service experience you had during your recent appointment. We also apologize if the recommended service was unrelated to the problem and seemed unreasonably priced. To ensure a swift resolution, we would appreciate the opportunity to discuss this further. Please reach out to Robert Beverly at rbeverly@reliablecars.com at your earliest convenience. Sincerely, The Reliable Subaru Team
I went in for recall work, and left with a knock in my steering wheel! They advised me to get it fixed there to the tune of $381!! Could it be coincidental that this knock happened while I was in the waiting room waiting for my recall work to be done??
Constantly try to up charge and add to service.
Tires were supposed to be replaced buand balanced but was not as per purchase agreement and invoice.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,871 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open on Monday at 8:00 a.m.