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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The service was grossly overpriced. I strongly recommend that any service patron go over the work to be done and the exact pricing in depth.
Business response:
We aim for fair, competitive pricing on our vehicles, parts and services. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please reach out to Paul McNish at 417-794-1436 or pmcnish@vtaig.com at your earliest convenience.
Not to good wait there all day get something done
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Paul McNish at 417-794-1436 or pmcnish@vtaig.com at your earliest convenience.
After having my car for a month And it not being able to be fixed. I came to pick it up and all the sensors were malfunctioning. This whole business is extremely unprofessional. The only people Ive had luck with was 2 of the Mazda customer service employees. Managers wont answer my calls or call me back. Dont buy a car here and dont come here for service. Youll be saving yourself a lot of stress.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Paul McNish at 417-794-1436 or pmcnish@vtaig.com at your earliest convenience.
Reliable Service did not document the full service done after they actually scratched my car up badly and had to repair it. On November 16th I sent a lengthy email to their Customer Service rep after she inquired about the service visit, explaining the entire mess and have not heard back. I am unable to attached it nor do I have the room to paste it. Very unhappy. PBH
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Paul McNish at 417-794-1436 or pmcnish@vtaig.com at your earliest convenience.
Lousy customer service at this dealership anymore, used to be awsome. Reflection of poor management. Our sales representative Bryan is Awsome. Had Zaktec applied, didn't wash before and applied over bugs etc., some areas not even applied. PITIFUL!!! Thinking hard about going back to Toyota dealership in Harrison, Arkansas. So sorry about the state of this service dept..
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Paul McNish at 417-794-1436 or pmcnish@vtaig.com at your earliest convenience.
They failed to perform one of the services requested. I left several messages for the service manager and they never returned my call.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please reach out to Paul McNish at 417-794-1436 or pmcnish@vtaig.com at your earliest convenience.
Waited 2hrs. just to have tires rotated. When home found that the odd valve stem cap was still in its same location. Not rotated! Sad!!!!!!!!!!
Business response:
Thank you for trusting us with your service needs. Please reach out to Paul McNish at pmcnish@vtaig.com your earliest convenience.
I was overcharged and I asked them to check my tire air levels and it was not done. The tires should have been rotated but since the air levels were not addressed I can only assume they did not rotate the tires.
Business response:
Bruce, thank you for trusting us with your service needs. We hate to learn about your negative experience. Please reach out to me at your earliest availability: Robert Beverly at 417-708-5376.
Reliable has continued to have problems with honesty. They added Zek oil additive booster and a fuel additive without my permission or knowlege! I looked into Zek additives. The brand is owned by Bershire Hathaway. The same company that owns Reliable Hyundai Berkshire Hathaway is a national automotive chain they owned dealerships in many states and they gave their dealers a mandate to use this product without telling consumers that they are using it after talking with Robert Beverly and complaining about them doing a service... read more
Business response:
Thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. We understand your frustration regarding this situation and look forward to hopefully earning your trust back in the future.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,930 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.