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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Four wheel alignment not performed due to alignment system failure. He tried on 3 occasions during this visit to talk me into an alignment that I did not need. I had to remind him that the car is mine and I decide what services are performed. Not him. The alignment check could not be performed either. System Failure! Service writer Austin is not very good at his Job. A free alignment check was to be performed. The entry into service performed is a lie by Reliable.He has failed on several occasions to answer questions and ret... read more
Business response:
We are disappointed that you are not satisfied with your experience at our service department. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to me at your earliest availability: Robert Beverly at 417-708-5376.
Mechanic walked off the job without telling anyone they did not know he was gone until I went up and asked if my car was done at the time they agreed to have it finished. They had to find another mechanic to finish the job.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to me at your earliest availability: Robert Beverly at 417-708-5376.
We took our 2017 Mazda CX-9 Signature to Reliable for an annoying rattle in the driver side dash next to the air vent. They had the car for a week and were unable to find the cause. This was very disappointing; however, they did do a 24 point plus or minus inspection. The car was purchased used in December 2020 with a 1 year or 12,000 mile warranty. The rattle began after approximately 5-6 months later. We were disappointed with the outcome with their inability to find the problem and fix it.
Business response:
Paul, we appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to me at your earliest availability: Robert Beverly at 417-708-5376.
We were disappointed with the service while waiting and discovering the answers to several of our questions ourselves. One day we waited for our service advisor to visit when he failed to appear. Our motor home was originally delivered with no or very poor pre delivery check out necessitating a return trip to correct factory defects. Would recommend others stay in their RV's over night, or whatever time necessary, to check the proper function of all systems or questions which do arise.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to Nate Bowling at NBowling@ReliableRV.com.
No good, very bad, horrible, terrible experience.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out at your earliest availability to Robert Beverly at 417-708-5376.
Took it in for the Zaktek application and the car came out dirtier than it went in. Spots and smudges everywhere. Had to wash it the next day. Disappointing because they've done a good job previously.
Business response:
Thank you for trusting us with your Zaktek needs. We hate to learn about your negative experience. Please reach out at your earliest availability to Robert Beverly at 417-708-5376.
Be sure you watch your vehicle being serviced so you get what you pay for. Not only that, make sure the service techs put down a paper mat in the driver's side so they do track in all kinds of oil dry and dirt from the bay.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to me at your earliest availability: Robert Beverly at 417-708-5376.
We were lied to. Will not return for service. They tell you one price, then when you drive almost an hour to get there.it is a higher price.
Business response:
Hello, please send me an email so I can have my Service Manager look into this for you. mbuller@vtaig.com
Did not diagnose my AC problem. Got a SHRUG.
Business response:
Thank you for bringing this to our attention. We would like to know more so we can look into this matter. Please email mbuller@vtaig.com. Thanks.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,929 reviews.
When is Reliable Cars open?
Reliable Cars is open now. It will close at 8:00 p.m.