This profile has been claimed by the business owner or representative.
Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Can't even get the work done because Reliable is refusing to work with my 3rd party warranty
Business response:
We are sorry that we did not exceed your expectations. Unfortunately, we are unable to find any record of your visit to our store. We hope that you will give us the opportunity to discuss this further. Please reach out to me at your earliest availability: Robert Beverly at 417-708-5376.
Check engine light was on: I was instructed to bring the car back in. They diagnosed the problem, replaced the parts and assured me the car was good to go. I had to drive from Missouri to Colorado that weekend (10/17-18) for work and the check engine light came back on in the middle of Kansas. I had to re-route to the nearest Subaru dealership and rent a car to get to my destination. Reliable Subaru failed to address the cause of my engine problems and I ended up nearly stranded on my drive.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please reach out to me at your earliest availability: Robert Beverly at 417-708-5376.
Austin and the crew at Reliable Subaru did a great job with this. They got the parts ordered super quick and had my car fixed up faster than I expected it would happen. Austin was very communicative about each step of the process and he procured a loaner car for me to use for the days that my car was in the shop. UPDATE: my check engine light came on 3 days following this service. I took it back in, they "fixed it" and then 2 days later the check engine light came back on.
Business response:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Overpriced, wanted to perform unneeded service. Began repair without having necessary parts on hand causing 3 day delay in finishing repair.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please contact Robert Beverly at 417-708-5376
I took my car in for a 25 point check up and a zaktek. I know with zaktek takes ATLEAST 2 hours and the 27 point check up takes a little bit as well. They only had my car for an hour at max and my car was dirty, even though theyre suppose to wash it and apply zaktek.. so I could tell it didnt get done. I dont trust getting my car done there now..
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. We would like the opportunity to discuss this issue on a more personal level so we can reach a solution. Please contact Robert Beverly at 417-708-5376. Thank you.
Changed the oil and rotated the tires. Did not wash or vacuum. Not the first issue with the service, if I was not an MPP member I would go elsewhere.
Business response:
We are so sorry your vehicle did not get cleaned properly. We would like the chance to fix things. Please contact Robert Beverly at 417-708-5376 at your earliest convenience.
Charged me $132 and my car still has the same problem.
Incompetent work, and the left the attachment bolts out of the console. So it is sitting there. The neglected to attach the lights which illuminate the shifter location.
My third visit after doing all recommendations they have not fixed my initial problem. Now I can't even get a call back from service dept on $ of next step to try! Not sure what to do my car has turned to junk in 6 months
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,930 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.