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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Terrible. Everything involved in registering my new vehicle has been a complete nightmare. Everyone that helped me get the vehicle knew I was moving out of state a month after financing the vehicle. After moving, I found out they didn't scan my proof of residency correctly, and because I moved I no longer had that proof. So it was left up to me to track down the title, have it sent to my new state and pay new fees for that state. All while being told wrong information about how to get that done. After having to deal with all... read more
Business response:
We’re disappointed to hear there was miscommunication in this process. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience to look into this further with you.
Upon further review of service provide. Oil and oil filter were not changed. Oil is still black and now dripping from side of oil filter. Very sloppy work and still charged me full. Completely unprofessional and unacceptable. Will be taking it back to make them do it right.
I would never go to reliable to have any service work done or recommend any of my friends went there, and they wasted my time for seven hours after I drove an hour to get to their dealership.
My experience is really bad, insufficient treatment, insufficient way of resolving things, I am still waiting for a check for 700 dollars, which they do not pay me
Worsted place to buy a vehicles… everyone helpful when selling the vehicle, but once something wrong with it your out of luck.. over priced and not worth the time.. go somewhere else to do a big purchase they just want the money not the loyalty customs… no help at all once the sell is over… a lot of promises no fall through.. worsted experience ever stuck in a lemon they won’t get me out of.. none thing is wrong with it just reset the Computer and maybe it’ll go over 40mph… shouldn’t even be in business… Thanks for the junk…
Very poor customer service and no communication whatsoever from the customer service staff. I took my vehicle for the Zak Tek application and they said it would be two hours for the service. So after the two hours was up and still waiting for my truck, I asked them what was going on with my truck and was told they would find out. They hadn't even started yet and my truck was still sitting in the lot. Their excuse was that the company was a 3rd party company and that it was free! This happens every time I take my truck to Rel... read more
Alex did everything he could. We do feel that the dealership was not honest about our trade. First finance manager was bad. We would buy from Aex again.
Business response:
We regret to learn about your negative experience with our finance team, and we sincerely apologize for any inconvenience caused during your visit. Providing a positive and seamless experience is our goal, and we are committed to addressing your concerns. To better understand the specifics of your interaction, we would appreciate more details about your visit, such as the date and time, and any information you can provide regarding the issues you encountered. This will enable us to investigate the matter thoroughly and take ... read more
Took a month to get my car back when quoted 10 business days Took a month to get my car back
Business response:
Unfortunately, factors such as parts availability can increase wait times for service appointments. We'd be happy to look into your appointment in further depth. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
Not very personable. Seemed real fake and played the game of a salesman. Few issues with the vehicle that weren’t major but took time to get it corrected, which it wasn’t fully corrected. Reached out to make another appointment and never heard back. Salesman was only concerned about getting his good review.
Business response:
Alex, we're disappointed to hear this feedback as we strive to deliver excellent service to all our customers. We'd like the opportunity to discuss this with you directly. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience to discuss this further.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,466 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 5:00 p.m.