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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
service department said 5-7 days for just a dx when provided error code, car was there for 3 weeks for emission only
Business response:
We appreciate your patience as our team is experiencing high traffic in the service department. We'd like to address this directly. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
I was charged much more that the estimate I was given. I was also charged the diagnostic fee which I was told would be applied to the charge of repairs but was not.
Business response:
We'd like to look into this situation. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
Overpriced. Won’t fix issues they caused. Lost my key lock to my wheels. Says it’s in my car and it isn’t.
Business response:
Roloretto, we'd like to understand this feedback in further depth. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
The dealership did not have a part I scheduled service for and they failed to inform me before my appointment time. My visit felt like a waste of time. I spoke to 3 different people and they all had a different story about it. Very confusing and uncoordinated service and communication.
Business response:
Unfortunately, a multi-point inspection is typically performed prior to the ordering of parts to ensure that no other parts are being affected in order to have a more efficient repair. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
They advertise one price on their website but then sell it for higher. Typical car dealership where they hide things. Horrible communication and a very stressful experience. I would not buy from them again. We still haven’t received paperwork or an explanation on some things. Definitely feel like we got ripped off.
Business response:
Britt, our full pricing can be found utilizing our online digital buying tools which outline all fees. add-ons, and estimated taxes. We'd be happy to answer any further questions/concerns. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience to discuss this further.
This dealership is one of the worst I've ever had the misfortune to deal with both in sales and service!!! First of all, we had none of the "Lease End" options we were told we would have. The few times we have used their service department have been nightmares from trying to reach anyone by phone to the actual scheduling of the appointment. This last service, which will be our last with Reliable, was a 30K service which we received three entirely different quotes ranging from $369 to close to $1600; we received a text with a... read more
Business response:
We'd like the opportunity to look into this. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
Not happy having to return for the same reason, also lost a day of pay!
Business response:
We'd like to opportunity to look into this. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience.
All around worthless. They were dismissive, condescending and did not help me get my truck back and running at all. I will never refer anyone to reliable.
Business response:
Devon, unfortunately our team was able to duplicate the issue your vehicle was experiencing as it was a Toyota vehicle which is why we recommended going to a Toyota dealer for further assistance. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 should you have further questions regarding your recent appointment.
My time is not their concern. Bill is written to protect them. Gave me back a dirty car. Coupons were useless.
Business response:
We'd like to opportunity to look into this. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,466 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 5:00 p.m.