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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I made an appt to take my truck in for repair. I was told it would be 20 days BEFORE they even look at it! Why take appts if you can’t handle the volume!?
Business response:
We understand how frustrating it can be to schedule an appointment and then face a long wait time before your vehicle is seen. While we do our best to accommodate every guest as efficiently as possible, we recognize that extended timelines can be disappointing—especially when you're counting on having your vehicle repaired promptly. Please feel free to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or you may also contact Cory Reeves, our Service Director, at creeves@... read more
Price changed time of pickup and toke longer and the service advisor stated would take just 2 hours it took almost 7 hrs . I specified I wanted something checked and never got communicated with me afterwards. So I don't know if anything was wrong I also asked what kind of oil you're going to put and they never told me that either. I don't even know if a real Transmission Service had even been done. Not very happy
Business response:
We understand how important clear communication and timely service are, and it’s concerning to hear that your experience didn’t reflect that. We want every customer to feel informed and confident about the work being done, including details like estimated timing, services performed, and the type of oil used. If you're open to it, we’d really like the chance to talk with you directly to go over your visit in more detail. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-... read more
My vehicle was at the Dealership for more than 10 days was slow handling of all repairs technicians would not keep me informed charged me 692$ restocking fee on repairs That was not approved
Business response:
We understand how important it is to feel informed and supported throughout the service process, and we truly regret that your recent experience didn’t reflect the level of communication and attentiveness we strive for. While each situation can come with its own complexities, we’d appreciate the opportunity to speak with you directly and review the details surrounding the repairs and associated charges. Please don’t hesitate to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505... read more
I waited 3 weeks for my truck to get looked at for something they said would take 1-2 days to look at. I even scheduled appointment 4 weeks prior... seemed like couldn't get straight answer everything's I called.
Business response:
We understand how important your time is, and we recognize how frustrating this experience must have been—especially after scheduling well in advance and expecting a shorter turnaround. Communication matters, and we truly aim to provide consistent and clear updates throughout the service process. Please don’t hesitate to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Bad service took 4 hrs to get ny vehicle back due to the seevice agent forgetting to enter my vehicle for services
Business response:
We understand how valuable your time is, and we recognize that spending several hours waiting can be incredibly frustrating. While we strive to provide efficient and timely service, it's clear that this visit did not reflect the level of care we aim to deliver. If you're open to it, we’d appreciate the opportunity to speak with you further and help ensure your concerns are properly addressed. Please feel free to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or co... read more
Terrible communication! Lost my keys. I had to wait for them to find them. Workers don't seem to be truthful when giving their names. Won't be going here again.
Business response:
We understand how important clear communication is, and we can see how frustrating it must have been to wait for your keys to be located. Our goal is to provide a smooth and efficient experience for every customer, and your comments help us identify areas where we can improve. If you'd like to discuss this further or if there’s anything we can do to assist you, please don’t hesitate to reach out to Patricia Charles in Customer Relations at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@v... read more
Taking them two months to do repairs on my vehicle. It's still not ready. Took it in Feb 28.
Business response:
We're very sorry to hear that you are disappointed with your service experience so far. This is certainly not the experience we want any of our customers to have. We appreciate your patience and would like to make sure your concerns are addressed directly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or you may also contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932. They would be happy to look into your situation and provide ... read more
My car was in the shop for 7 weeks. I dropped it off for a broken heater. The heater wasn’t fixed but I was charged 800 dollars. Communication was inconsistent and often incorrect. For example I was told the heater was fixed but the AC was broken. When I went to pick up my car the person tried to charge me 800 dollars despite the fact that I had already paid half of the bill. I won’t ever come here again.
Business response:
We understand how frustrating it must have been to go without your vehicle for that long, especially when the issue you originally brought it in for wasn’t resolved as expected. We also recognize how confusing and inconvenient inconsistent communication can be—especially when it involves billing and repair updates. That’s never the type of experience we want anyone to have when visiting us. If you’re open to it, we’d really appreciate the opportunity to go over the situation in more detail and help clear things up. Please fe... read more
We encountered a very poor experience with your company. From the very get go . The service was not good at all we live 2 hours away !we spent at least 3 days going back and forth only to spend all our warrenty miles just going back to Albuquerque for service that never was repaired . The communication with staff was poor as well . Thank you for listening ! Juanita & Jimmy Varela
Business response:
We understand how frustrating it must have been to travel such a long distance multiple times and still not have things resolved the way you expected. That kind of back and forth, especially when time and warranty miles are involved, can understandably lead to a lot of disappointment. We also recognize how important clear and timely communication is when it comes to service visits, and it’s clear we didn’t provide the level of attentiveness you deserved. Please reach out to Patricia Charles at 505-338-5826 or Cory Reeves, ou... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,162 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.