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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
A week of having my vehicle, they still didn’t work on it. I picked up my vehicle because they haven’t started working on it. It was frustrating because I scheduled my service a few weeks out. Not very Reliable!!
Business response:
We understand how frustrating it must’ve been to wait so long without any updates, especially after scheduling ahead of time. That’s not the experience we want for anyone who brings their vehicle to us. Your time and trust matter, and we’d really like the opportunity to make this right. If you’re open to it, please reach out to Patricia Charles at 505-338-5826 or pcharles@vtaig.com, or you can connect directly with our Service Director, Cory Reeves, at 505-338-5932 or creeves@vtaig.com.
Oil/transmission change left fluid on engine/runningboard. No update to windowtag wrong info listed
Business response:
We understand the importance of attention to detail, and we’re sorry to hear about the concerns you’ve mentioned regarding the oil and transmission change, as well as the window tag. We appreciate you bringing this to our attention and would like to make things right. Please feel free to reach out to Patricia Charles at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Worst dealership ever! Never will I use or refer. They got my money for truck but nothing else.
Business response:
We strive to ensure all of our customers feel valued, and it sounds like we missed the mark this time. We’d love the opportunity to make things right. Please reach out to Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com or call 623-666-8577 at your convenience to discuss this further.
Dropped off my vehicle the 7th (with an appointment), called twice for update on my vehicle no one reached out to me, and proceeded to.pick up my vehicle the 14th and not a single person looked/worked on my car. Left my car for an entire 8 days and nothing was done. This is the worst service I've ever had.
Business response:
We understand how frustrating it must have been to drop off your vehicle and not receive the updates you expected. We want to assure you that we take your concerns seriously and are committed to providing the level of service you deserve. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can further discuss your visit and ensure this is addressed.
Thanks ? ? No Done 1 2 3 5 5 A b c d e f
Business response:
Thanks for the fantastic review! We’re thrilled to see your enthusiasm and appreciate your support. If you have any suggestions or ideas, we’re all ears!
The service was horrible! And what i took our vehical in for turned into more problems, and some of the things we paid for didn't even get changed out, we probably won't be going back!
Business response:
We understand how important it is to feel confident in the work performed on your vehicle, and it’s clear from your comments that your recent visit didn’t meet those expectations. When a visit results in added concerns or questions about services rendered, it can certainly be frustrating, especially when there’s uncertainty about what was completed. To ensure your concerns are addressed thoroughly, we encourage you to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826,... read more
Oil change and tire rotations fine. Anything more than that you have to wait multiple weeks if not months to get your vehicle repaired. GM has a terrible loaner vehicle policy where they do anything they can to not give you a rental. I went nearly 4 months without my truck due to a warranty issue and this service center repeatedly screwed up with getting my truck fixed in a timely manner. It is apparent that once GM has your money they do not care about customer service and don't want to lose any money out of their pockets t... read more
Business response:
We understand your concerns about the delays in service and the loaner vehicle policy. Your comments are important to us, and we would like to address this matter further. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 to discuss this further.
Had my truck for 5 months after purchasing it from them. Lazy. Non-responsive. Just all around horrible. Gave it back to me with no power steering.
Business response:
We understand your concerns about the service you received and would like to resolve this matter. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 to discuss this further.
Staff very motivated during the sale to answer questions and assist in anyway to make the sale. After the sale the motivation dropped off and ended up not even responding to my text
Business response:
Thank you for your feedback! We're glad to hear our staff was helpful during your sale. We apologize for the drop-off in communication afterward and appreciate you bringing this to our attention. We'll work on improving follow-up to ensure a consistent experience.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,162 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.