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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Messed up a sensor on my truck during a basic oil change. Wanted to charge me $189 to diagnose it and charge even more to fix it. And would take days for it to be looked at. Someone called about a promotion there, I told them about my service, I let them know what happened, nothing was resolved. Just an "oh ok, thank you for your time". Will not return.
Business response:
We understand how frustrating it must be to encounter an issue after a routine oil change and not receive the resolution you were expecting. This is not the level of service we want our customers to have, and we would like the opportunity to address your concerns further. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
On the 21st of January I took my 2022 Chevrolet to Reliable Chevrolet for a software update. When I arrived at my house, I noticed that the Ck engine light was on. I took it back to the dealership the next day, the service advisor Emilio Canas told me that they needed the truck overnight. On the 23rd of January, he told me that they were working GM to solve the problem. I took it back on the 27th of January, for 3 days and Emilio told me they were still trying to fix the problem. On the 1st of February, I went to take it bac... read more
Business response:
We understand how frustrating it must be to experience these ongoing issues after bringing your 2022 Chevrolet in for a software update. That is not the experience we want for our customers, and we would like the opportunity to address your concerns further. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Reliable had my truck for 12 weeks, kept telling me they were waiting approval from GM for approval. My platinum wrap warranty entitled me to a rental car, Cord Trail argued with me that the issues with my truck didn’t warrant a rental in addition he told me it was going to cost me $8,000 for repairs so we argued about the value of having a warranty. Eventually I was led to Ryan McCray who was extremely helpful. I’ve had my Camaro and my last two trucks serviced at Reliable and my last two trucks were purchased there. Becaus... read more
Business response:
We understand how frustrating it must have been to wait 12 weeks for your truck while facing challenges with your warranty and rental car. Your concerns are important to us, and we regret that this experience has impacted your trust in our dealership. On a positive note, we’re glad to hear that Ryan was able to assist you and provide the support you needed. We would like the opportunity to discuss this matter further and see how we can make things right. Please reach out to Ken Orosco, our General Manager, at customerrelatio... read more
Horrible customer service, every time i call the finance department they never answer the phone i leave messages and never get a call back they get mad when i visit the dealership and call them out on not answering the phones, the service department is horrible too they take over 2 hours to do an oil change even with an appointment they dont acknowledge you when you are there they spend more time talking to each other about stuff not related to work then they do assisting customers overall worst dealership ive done business ... read more
Business response:
We understand how important timely communication is, and we sincerely apologize for the missed calls and delayed responses. This is certainly not the level of service we strive to provide. We also regret the inconvenience caused by the extended wait time during your service visit and the lack of attention you received while at the dealership. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 so we can address your concerns directly.
Mostly my negative comment is around the fact that communication was a hundred percent lacking. I kept making calls and leaving messages and never got phone calls back. I was supposed to get a call with a final estimate, and that never happened. It took six days for them to do standard repairs and maintenance. The whole time I was forced to worry that I may not have the money to pay for the work and would loose my car to a mechanics lean because noone called me back and i had no say in how they would proceed. One of the thin... read more
Horrible experience with the Service Department. Took over 5 mo.to get my truck back. Result, my truck worse than I first took it in
Business response:
We understand how frustrating it must be to wait for such an extended period and then experience additional problems. Please know that this is not the level of service we aim to provide. We would love to discuss this matter further with you and work to resolve the situation. Please feel free to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
My report to dealership staff of low oil observed in truck prior to purchase was disregarded. Vehicle was brought in for service three weeks later after check engine light came on. One and a half quarts oil needed to be added. This is unacceptable. Staff would not provide document in writing insuring this issue would be addressed after warranty at no cost to us. Appointment has been scheduled for thursday with verbal reassurance only of no cost to us. I request one additional month to address this issue if it reoccurs.
Business response:
We understand your frustration, especially after your initial concerns about low oil were not adequately addressed. We are committed to resolving this situation to your satisfaction, and we are confident that the upcoming service appointment will help ensure this matter is properly taken care of. For any future concerns or if the issue reoccurs, we’d be happy to offer additional support. Please don’t hesitate to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory R... read more
Easy to check in and out but no to happy about the credit card fee passed on to the customer. Not their fault understandable it is a corporate decision. Still lame though !
Business response:
Wayne, thanks for your feedback! We’re glad you found the check-in process easy. We understand the frustration with the credit card fee and appreciate your understanding as we navigate corporate policies. Your input helps us improve, and we hope to serve you again soon!
Very disappointed did not check fluid levels did not take floor coverings when they were done did not inform me that were done we sat there for 1 hour before they came to tell us our vechil was complete I think you are getting very expensive just change oil
Business response:
We understand how frustrating it can be to feel like the service was not thorough, especially when it comes to fluid checks and vehicle protection like floor coverings. We pride ourselves on providing clear and efficient service, so we will certainly address this with our team to ensure this doesn't happen again. If you'd like to discuss this further, please feel free to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vt... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,162 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.