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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I would really appreciate more help between the warranty department at GM and the service department on getting reimbursed for the rental car I had to procure while waiting for my vehicle to be diagnosed. While a rental car was provided once the diagnostics were completed I am still out the $1,028.00 I incurred. If someone could reach out and help with this issue it would be greatly appreciated.
Business response:
Thank you for your feedback! We understand how important this matter is and appreciate your patience. We’re committed to resolving your concerns and will work to improve communication between departments. Your experience matters, and we hope to provide better support moving forward.
My vehicle has been with the service department since April 29th and today is June 5th and as of last week it still had not had a diagnostic completed on it. Based on my experience with this situation, I will never buy a vehicle from reliable Chevrolet again and if I didn't have another vehicle I would have zero transportation
Business response:
We understand how important reliable transportation is, and we recognize how difficult it must be to be without your vehicle for an extended period of time. While it’s never our intention for service timelines to stretch longer than expected, we truly value your patience and the opportunity to support you through this situation. If you're open to continuing the conversation, we’d really like the chance to address your concerns more directly. Please feel free to reach out to Patricia Charles, our Customer Relations Representa... read more
This organization is dishonest, of poor integrity and ethical practice. The customer is not important.
Business response:
We’re truly disappointed to hear that your impression of our dealership left you feeling this way. Providing respectful, transparent, and customer-focused service is something we take seriously, and it’s always our goal to create a positive experience for everyone who walks through our doors. We’d really appreciate the opportunity to speak with you directly and better understand what led to your concerns. Please feel free to reach out to Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com.
I waited just about 3 hours for my vehicle for a standard oil change and tire rotation when I had set an appointment.
I brought my vehicle back to this dealership after noticing a transmission fluid leak from a filter they had previously replaced. Despite the service being done some time ago, no one else had touched the transmission — only this dealership. They agreed to redo the transmission filter service at no charge, which I appreciated. However, they refused to cover the cost of my rental car for the week my vehicle was out of commission. When I followed up, they suggested that I may have caused the problem — even though they were the ... read more
Business response:
We understand how frustrating it must have been to experience issues with your vehicle, especially after already having service completed. While we’re glad to know our team took care of the transmission filter service at no cost, we recognize that the rest of your experience didn’t meet expectations. We truly value transparency and open communication, and it's never our intention to make any guest feel unheard or dismissed. We understand your concern regarding the rental charges and your frustration with the explanation prov... read more
Never had problems with them until last service. Vehicle was returned with oily hand prints on bumper, grill, door, roof, both side steps, and headliner. Will not take my truck back to them for service.
Business response:
We understand how important it is for your vehicle to be returned in pristine condition, and we regret that this was not the case during your last visit. We’d appreciate the opportunity to discuss this further and make things right. Please feel free to reach out directly to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Staff lost my keys while serviced. Never found. Maybe stolen by staff?Disrespectful sales reps. Also found white powder all over my floor mats where they put plastic down while working on my vehicle. Makes you think who’s working on your vehicle. Horrible experience. Also never followed up to see if they found the keys like Staff told me.
Business response:
We understand how concerning it must have been to leave your vehicle in our care and walk away feeling this way. It’s deeply troubling to hear about the condition in which your vehicle was returned and that you didn’t receive the follow-up communication you were promised. That's not the kind of experience we want anyone to have. We take matters like this very seriously and would like the opportunity to speak with you directly to ensure your concerns are properly addressed. Please reach out to Patricia Charles, Customer Relat... read more
Made three truck payments before they could even look at my truck under warranty gave it back with two bad batteries wher they had to charge or boost my new truck 5 time while in service shop and still had me pick it up with two bad batteries Tex claimed my power step and radar detector is draining the batteries and walk away unsalted because I called him out still waiting to be reimbursed for two new batteries
Business response:
We understand how frustrating it can be to face repeated battery issues, especially with a new vehicle. It’s clear that your expectations weren’t met, and we recognize how important it is for you to feel confident in the service and support you receive. While your concerns involve several layers, including warranty coverage and diagnostic outcomes, we want to ensure the right people follow up with you to address the remaining concerns. For assistance with your warranty or reimbursement inquiry, please contact Patricia Charle... read more
Customer service was good. Long delay to examine car which really needs to be corrected. 21 days waiting to have the car looked at and only 2 days to fix it.
Business response:
Thanks for your feedback! We're thrilled you had a positive experience with our customer service. We understand the delay was frustrating and are actively working to improve our response times. Your insights help us get better, so we truly appreciate it!
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,162 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.