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Reliable Chevrolet
- Car Dealers
- Richardson, TX
About this business
Location details
800 N. Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
The oil change, etc was fine. However, they were supposed to repair a scratch on the roof near the rear door and doesn't look like anything was done to that. Or maybe you weren't told about that scratch?
Business response:
We apologize for the inconvenience and disappointment you experienced when you found out that the service was not performed as expected. This is certainly not the level of service we strive to provide, and we appreciate you bringing this to our attention. We take service quality very seriously, and it is our priority to ensure that all requested services are completed to the highest standards. We understand the frustration this must have caused you and assure you that we are committed to resolving this matter promptly. Our S... read more
I use this location due to convenience but after the last couple visits I will start going to my original dealership. The service department is not very welcoming nor when you call in they have someone who is so put out by his job & seems to be ok with you repeating yourself because he chooses not to speak clearly but mumbled. They are always pushing a service not truly needed & that gets old. As for the cashier girls they don't make an effort to be csr friendly & communication not their strong skill. I loved my previous dea... read more
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
Hmmm, oil change and breaks? Well the oil life meter shows 11% as if not changed. The breaks squill and pulse as if never changed or replace. Not happy at all. Just bought this from them. Oh and detailing people couldn't clean anything.
Business response:
thank you for your feedback. We never want a customer to feel ignored while visiting us. We would like to speak with you about earning back your trust. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
Poor sales advisor training
Business response:
We appreciate your feedback, and we apologize if there has been any confusion or misunderstanding. We strive to provide excellent customer service, and we take all feedback seriously. To address your concerns and provide the appropriate resolution, we kindly request that you provide us with more details about your experience. This will help us identify the specific issue and take the necessary steps to address it. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
I was not very pleased with the service that was provided. I didn't feel like my business was wanted and left feeling like everything was a chore. I had a steering rack replaced. After the replacement was done, I noticed a vibration in my car when I accelerate, as if something was not tightened. That vibration was not there when I took it in. I don't even want to go back to get it looked at.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
Very poor. Long wait and had to go back a second time.
Business response:
Thank you for sharing your recent experience with our service department. We apologize for the long wait time and the inconvenience it caused you. We understand how important your time is, and we strive to provide efficient and timely service to all of our customers. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
Reliable Chevrolet service department is the worst in the whole entire world. They are a bunch of liars. It takes six hours for an oil change.
Business response:
Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the long wait time during your appointment. We understand that your time is valuable and we always strive to make the process as efficient as possible. Please know that we will take your feedback into consideration and work towards improving our service. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
Horrible I have taken my vehicle in at least 3 times concerning engine problems and the vehicle still isn't working properly. Every time I go to pick the vehicle up the same problem continues
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
The service was good, the truck has signs of being a lemon
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.2 star rating with 7,644 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.