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Reliable Chevrolet
- Car Dealers
- Richardson, TX
About this business
Location details
800 N. Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Bcz no one tell me they were close 4pm on Saturday and I get back at 4 o'clock. They have been closed. I can get my car out till Monday. I'm an Uber driver. They lack me out for two days.
Business response:
Your feedback is important to us, and we understand your frustration. We regret that your experience did not meet your expectations, and we take concerns like this seriously as they help us reflect on how we communicate with our customers. We would welcome the opportunity to learn more about what happened and work towards a resolution. Please reach out to our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can discuss this further.
I liked the quick response. then i didn't like the constant calls and texts. I wasnt ready to buy and i told them that. They kept on about trying to just get me there. I didn't appreciate that. You know, first world problems.. I want the experience on my terms and my timeframe. I felt pressured and not completely listened to.
Business response:
Your feedback is important to us, and we understand your frustration. We are sorry to hear that you feel the communication did not align with your expectations. We genuinely value the opportunity to earn your trust and would like to discuss this further and work toward a resolution. Please reach out to Mark Lawrence, our Sales Manager, at MLawrence02@ReliableChevrolet.com so we can better understand your experience and ensure your needs are met.
They were trying to charge me a astronomical amount for a service check!
Business response:
We are disappointed to hear that your recent visit left you feeling dissatisfied. We understand your frustration. Service pricing can vary based on the specific diagnostics and work involved, and we want to ensure you feel confident and informed throughout the process. We would like to discuss this further and work towards a resolution. Please reach out to our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can better understand your experience and address your concerns.
When you pay nearly $800 for 60k mile full service, oil change, transmission flush, etc, and for all fluids to be topped off, when you run out of windshield washer fluid the next day- on day one of a 2500 mile cross country roadtrip, it really makes you wonder what else was just glazed over and not handled correctly. This is actually the 2nd time since I purchased the vehicle there, that this has happened. Fool me once, shame on you. Fool me twiceshame on me. Guess I truly know now.
Since I had to wait because of no one available to follow me, I was told 1.5 hours and it was closer to 3. That was my only concern.
Business response:
We greatly appreciate your feedback and understand your frustration. We recognize that when you're given a time estimate, it's important that we honor that commitment, and we're sorry to hear that your experience didn't meet those expectations. Your experience helps us identify areas where we can improve our scheduling and communication processes. We truly value customers like you who take the time to share honest feedback about their visit, as it allows us to better serve our community.
Service took longer than normal. Cabin filter and air filters were $60 each
Business response:
Thank you for your feedback. We understand waiting longer than expected can be frustrating, and we appreciate your patience. Your comments about service timing help us improve our efficiency. We're glad we could replace your cabin and air filters to maintain your vehicle's performance. We value your business and hope to provide a smoother experience next time.
We purchased a 2024 Lexus NX 350H Luxury on April 4, 2026, from Reliable Chevrolet of Richardson, TX. While our Sales Consultant was excellent, our experience during financing was troubling. We agreed to a 72month loan at 4.7% with a financed amount of $46,500 and explicitly declined all warranty and protection addons. Despite this, after repeated upsell attempts, the Finance Director stated our payment would increase by only $2 per month with no other changes. Upon reviewing the paperwork, we discovered the financed amount ... read more
Business response:
We regret to learn about the challenges you've experienced during your vehicle purchase. The situation you've described does not reflect our standards, and we understand your frustration. Please contact Mark Lawrence, our Sales Manager, at MLawrence02@ReliableChevrolet.com so we can work to resolve these concerns.
I made an appointment online for an oil change. Upon arrival, I was notified they were 2 hours behind. In addition, the service tech identified two issues to fix. The service tech failed to reinstall the truck to its prior configuration before departure. One, the engine air filter was not reconnected and the tire pressure monitoring system was not reset as they said one sensor was faulty. I reset both myself. I think they just wanted the service income.
Business response:
Thank you for bringing this to our attention. We understand your frustration. Your experience falls short of the standards we strive to maintain, and we take these concerns seriously. Your feedback helps us identify areas where we can work to improve our processes and attention to detail. We would appreciate the opportunity to discuss this matter further and work towards a resolution. Please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can address these concerns directly.
We purchased a 2024 Lexus NX 350H Luxury on Saturday, April 4, 2026, from Reliable Chevrolet of Richardson TX. Our Sales Consultant was wonderful to work with. During the transaction, we interacted with the Sales Manager regarding financing terms and rates. We ultimately agreed to a 72 month term at a 4.7% rate, with an agreed financed amount of $46,500. The financing process was handled by the Finance Manager. Throughout the finance process, we clearly and repeatedly declined all warranty and protection package upsells. Des... read more
Business response:
We regret to learn about the challenges you've experienced during your vehicle purchase. The situation you've described does not reflect our standards, and we understand your frustration. Please contact Mark Lawrence, our Sales Manager, at MLawrence02@ReliableChevrolet.com so we can work to resolve these concerns.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 9,187 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.