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Reliable Chevrolet
- Car Dealers
- Richardson, TX
About this business
Location details
800 N. Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
It was my first time there, so I was clueless about where things were located. Overall, the customer service was horrendous; I won't be back.
Business response:
Thank you for bringing this to our attention. We understand your frustration, and your feedback helps us recognize where we can work to improve. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please reach out to our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can address your concerns directly.
They used to offer a express oil change service line apparently that is no longer the case. They had me wait for over 2 hours for a simple oil change that never happened had to leave to go to Walmart for the oil change.
Business response:
We regret to learn about your disappointment with your oil change service. We understand your frustration. We are sorry to hear that you feel this way about your visit. Your feedback helps us identify areas where we can work to improve our processes and customer communication. Please reach out to our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can discuss your experience further and work toward a better solution.
Wanted to have my vehicle checked for a sound I was hearing. They told me they would have to keep it 3 weeks. Also I was charged a service charge for using my credit card. It is my understanding that is illegal in the State of Texas.
Business response:
We are disappointed to hear about your experience, and we understand your frustration. Your feedback is important to us, and we take these matters seriously. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can address your concerns directly.
I had a 10:00 appointment for an oil change. I checked in a few minutes early and did not receive my car until 12:20 pm. This is totally unacceptable. I'm sure the actual oil change was fine. Therefore, I rated you two stars instead of one. I do not plan to return to Reliable Chevrolet for an oil change.
Business response:
We are disappointed to hear about the wait you experienced during your recent oil change appointment. We understand your frustration and are sorry to hear that you feel this way about your experience. We would welcome the opportunity to discuss this matter further and work toward a resolution. Please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can address your concerns directly.
My seat and steering wheel were left in strange positions, hard for me to readjust to where I am accustomed.
1) My alternator went out on my 2020 Traverse..it should last more than 5 years but that's not Reliable 's problem 2) Had my car towed early on a Tuesday morning. It didn't get fixed until the following Tuesday 3) Service Advisor Maria kept me up to date 4) Lester fielded a call from me on Sat; said he would see what was going on then ghosted me. 5) I had to call back Monday am, finally talked to the manager Wes who stated that there are STILL 3 cars ahead of it to be verified it's the alternator AND we may not even have one... read more
Business response:
We are sorry to hear that you are dissatisfied with your experience and we understand your frustration. Your honest feedback helps us identify areas where we can improve our processes and customer interactions. Please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can discuss your experience further and work toward ensuring better service in the future.
terrible communication and all they do is overcharge
They said battery was good and it is and was not!! Need new battery now. that should've been done during the check-up. this was just an oversight, I will still recommend Reliable at this time. This is causing me another visit that should not be necessary. The Service manager, Maria seemed to be knowledgeable and professional. Another thing, after the money that was spent, really should've gotten a car wash! ..................................................................That is all that I have to say at this time. nothing ... read more
Put my truck in the shop And never was fixed I will be taken my truck to another dealership
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 9,187 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.