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Reliable Chevrolet
- Car Dealers
- Richardson, TX
About this business
Location details
800 N. Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Reliable performed my 30k-mile service, and immediately after, a leak started, which had never happened before, and my transmission began slipping. I returned for the leak and transmission repairs. After getting my truck back, I discovered my Puerto Rican boxing gloves, a family heirloom, had been damaged w/ the some of the PR lettering scraped off. After reporting this to Michael Davis, no one ever followed up. The damage feels racially driven and retaliatory after questioning their service!
Business response:
It's unfortunate to hear about your concerns, and we understand your disappointment. Your experience does not reflect the standards we strive to maintain. We take these matters seriously and want to ensure your concerns are properly addressed. Please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can address these concerns directly and work toward a resolution.
Scheduled a tire rotation for my Equinix EV and a recall. They knew I was waiting. Took over 2 and 1/2 hours with no updates. When I finally checked with the service department, suddenly they were just finishing up.
Business response:
Your thoughts are important to us, and we understand your frustration. The situation you've described falls short of the service experience that we strive to provide. Your feedback helps us identify areas where we can work to improve our communication. Please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can discuss your experience and work toward a resolution.
I went to check and fix engine light which caused by misfire on spark plug #4 should be easy fix for them and change oil. They said it's not spark plug, ignition coil, nor fuel injection, so they need their heavy engine mechanic to check it which will cost between $1500 to $10,000 to fix. So I paid for checking service and oil change. Come to find out they didn't change oil because it's black same as when I bought it to them and it looks like they mixed my car with another because there are signs of scratches on my engine, l... read more
Business response:
We value feedback regarding service experiences and understand how important accurate work and careful handling are for every vehicle. Our team is committed to maintaining high standards in repairs, inspections, and maintenance. Input like this helps us review procedures and ensure customer confidence in the care of their vehicles. For further assistance, please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com.
The price lol. It was a bit expensive and higher than I expected.
Business response:
Thank you for your feedback! We understand pricing can feel higher than expected and appreciate your honesty. At Reliable Chevrolet, we strive to provide exceptional value through quality vehicles and service. We're grateful you chose us for your automotive needs.
Horrible Customer Service. I do not recommend this Dealership.
My 2020 Chevy Bolt spent 3-1/2 months at "Reliable". The communication was non-existent.
Business response:
Clear and consistent communication is a priority for us, especially during longer service visits, and our intention is to keep customers informed throughout the process. We aim to support every vehicle with care while maintaining transparency along the way. If you would like to discuss this further, please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com.
I made an appointment and I put it didn't matter who helped me , when I get there the technician tried to pass me to someone else and you could visibly tell he was not happy he was helping me. I showed him a part that came off my car and he proceeded to tell me that it did not come off my car. After the diagnostic part was finished he said that I had to fix that problem before we fixed anything else .. he did not listen when I told him the main reason I came in which was a message about my car in my app. I would never treat ... read more
Business response:
We're sorry to hear that your visit did not reflect the attentive, respectful service we aim to provide. Our goal is to listen carefully, address the concerns that matter most to our customers, and ensure every interaction is professional. Please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com if you would like to discuss this further.
Moved my seats and messed up my mats,also leaved a indicator light on that took me forever to turn off!
Business response:
We aim to make every visit as smooth and considerate as possible, and it's unfortunate this experience didn't meet that expectation. Our intention is always to return vehicles ready to enjoy, with attention to the details that matter to our customers. We appreciate you taking the time to share your thoughts, as it helps us continue improving our processes. If you'd like to connect further, please reach out to our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com.
Lack of communication. Had to contact service manager to get a callback from advisor.
Business response:
Thank you for bringing this to our attention, as clear and timely communication is something we aim to prioritize. Our intention is always to keep customers informed and supported throughout their visit. Feedback like this helps us reinforce expectations across our team. Please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com if you'd like to follow up.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 9,187 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.