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Reliable Chevrolet
- Car Dealers
- Richardson, TX
About this business
Location details
800 N. Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Deceptive estimate. Quoted $5000 to fix AC, got it done for $550.
Lack of communication. ad my car for over 2 weeks. When I got my car back, the glove box, console and under seat storage had been rifled through. The excuse I was given is that the service tech was looking for a wheel lock. That does not excuse things being misplaced and those places being left things being left open.
Business response:
We understand how important clear updates and respectful handling of your vehicle are throughout the service process. Our team strives to maintain strong communication and treat every vehicle with care and attention. Your feedback highlights areas where we can reinforce those expectations moving forward. Please reach out to our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can assist you further.
As a result of this experience, and I write this with a sad heart because I was loyal to this dealership, I will not be returning to this dealership to have my vehicle serviced. I have filed a complaint with Chevy/GM Customer Service, Case number 90835409. I believe that Richard Tucker, my longtime Service Advisor, did everything he could to assist me to get my car repaired and returned, including pushing my head ahead of others to get it back to me as quickly as possible. The service manager, Wes, should be removed from his... read more
Business response:
Thank you for sharing your detailed experience; we understand how important consistent support and professional management are to a positive service visit. We value feedback that highlights both strengths and areas for improvement, and your input helps us evaluate our processes and team effectiveness. Our focus remains on providing attentive and reliable service for every customer. Please reach out to our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can connect with you directly.
It was terrible. I checked out one car, but I think I was sold a different car and then when I get in the different card, the different car has a rip the remote. Star doesn't work. The spare tire was not in there. I actually had to come back for a new battery because the battery failed to work. I was left stuck at work.
Business response:
We appreciate you sharing your experience and understand how frustrating unexpected concerns like these can be. Our team aims to provide a smooth and transparent process, and feedback like this helps us continue improving the experience we deliver. We remain committed to supporting our customers and ensuring their needs are properly addressed. Please reach out to Mark Lawrence, our Sales Manager, at MLawrence02@ReliableChevrolet.com so we can connect with you directly.
Price for the service is to high in B money
Purchase a use Van with only 16,000 miles I was back at the dealer within a week I didn't even put hundred miles on the van. The check engine light came on, I was told a tune up was needed then they procced to charge me $1500 for spark plugs and wires. Note I just paid 28,000 a week prior. And was told the van went threw inspection.
The service was fine at first, but when I gave my contact information and name, they misspelled it, and I had to get in touch with them. I requested two services: an oil change and tire rotation. The oil change went well, but I had a problem with my tires; the system wasn't detecting the tire pressure.
Business response:
We appreciate customers sharing details about their service experiences. Our team strives to maintain accurate information and provide thorough vehicle maintenance during every visit. Feedback like this helps us continue focusing on clear communication and attentive care. For further assistance, please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com.
Apparently Chevrolet has lost the art of customer service and added value to their service department. I asked about the cost of tires - the quote was $500 more than the local tire store. I made this comment to the service advisor and was told "We only sell tires for your convenience" and they do not price match. I then asked if they wash the car - yes for $20. No thanks I will go anywhere else for these other services. Do better Chevrolet.
Business response:
We are concerned to hear about your experience. Your feedback is valuable, and we understand your frustration. We recognize that competitive pricing and exceptional service are important to our customers, and your comments help us evaluate how we can better serve you. We would appreciate the opportunity to discuss your concerns further and work toward a better experience. Please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can address these matters directly with you.
Abnormal wait time and no shuttle service for Frisco residents
Business response:
We understand your frustration and recognize that convenient transportation options are important when you need to leave your vehicle for service. Your feedback is valuable to us. Please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can discuss your experience and explore ways to better serve you in the future.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 9,187 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.