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Reliable Chevrolet
- Car Dealers
- Richardson, TX
About this business
Location details
800 N. Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
It takes 2 days to get the Sarandon
Business response:
Your feedback is invaluable to us, and we understand your frustration. We recognize that waiting two days is not the level of service you expected, and we take this matter seriously. Our team is committed to improving our processes to better serve our customers in a timely manner. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can address this matter directly with you.
Sales guy was the only positive thing. Larry Swan. There were some add ons that were not clearly disclosed when we went to do paperwork. Almost $2k in add ons that no one was able to explain exactly what they were. The finance guy Jeff was a real a**h*le. Acted like we were doing him a favor buying from them. Didn't even help set up phone or OnStar. The truck was for my 16 year old son so I just smiled and went along but if it had been for me I would have walked.
Business response:
Thank you for sharing your concerns about your recent experience. We understand your frustration and are sorry to hear about your disappointment. Your feedback is valuable and helps us identify areas where we can improve our communication. We want to ensure that all our customers have a positive experience from start to finish, including proper assistance with vehicle setup and technology features. Please reach out to Derrek Hooser, our Sales Manager, at Dhooser@ReliableChevrolet.com so we can address your concerns directly ... read more
Had an appointment for an oil change. Waited 4 hours to get my the oil change
Business response:
We truly appreciate you taking the time to share your experience about your scheduled service visit. We understand that waiting longer than expected for your oil change appointment wasn't ideal, and we genuinely value your patience during that time. Your feedback helps us continue improving our service processes to better serve our customers. We're grateful that you chose Reliable Chevrolet for your vehicle's maintenance needs, and we hope to provide you with a more efficient experience during your next visit.
Bad customer service from the women. She told me to get out the car so she can get the mileage. Her energy was bad and thought l was some other customer. I waited 4 hours for a oil change.
Business response:
Your concerns are noted and we understand your frustration. The situation you've described does not meet the professional standards that we strive to provide. We take situations like yours seriously as they help us identify areas where we can work to improve our service delivery and staff training. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can address your concerns direc... read more
Does not appear to me they have enough qualified mechanics. Multiple problems just getting a fuel filter replaced and they botched it. Currently in a different diesel shop.
Didn't happen. I arrived for my appointment on time and waited in showroom for 2 HOURS with no communication from service manager. I went to service to get status. I was informed they hadn't even moved the vehicle into service bays and it would probably be another 45 minutes. This was for an oil change! So I had them bring my vehicle up and left. Not a SEWELL customer service experience
Service lady was very nice! Problem is, I made an appointment 3 days in advance and when I get there they tell me it'll be a 3 hour wait! Pi** off on that!!!!!!
Business response:
Thank you for your feedback. We're glad to hear you had a positive interaction with our service team member, but we're sorry to learn about the frustration with the wait time. We understand how important it is for appointments to run smoothly, and we appreciate you bringing this to our attention. Please feel free to reach out to our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can discuss this further.
Show up on time, check in, for replacement of recalled parts, wait at dealership for two hours, then they refund my truck not serviced, said they did not have parts, and I had made a prior call to check if they had parts,
Kept new car a week to fix build issue. Never looked at it. Won't go there for any service
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 9,187 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.