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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Pricing was not as advertised online. My concerns when arriving at dealership were not addressed. I drove 2 1/2 hours for the service and had made an online appointment. All I could get was an oil change service.
Business response:
We understand how frustrating it can be to make a long trip and not have your concerns addressed as expected. Our goal is to provide attentive service and clear communication for every guest who visits us. We appreciate you sharing your experience. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.comso we can continue the conversation.
Ramon was awesome treated me with great respect, explained all my options concerning my Nissan. Will continue to use this dealer to maintain my vehicle
Business response:
Thank you for taking the time to share your experience with us, Danny. We're delighted to hear that you received such respectful treatment and had all your vehicle options clearly explained during your visit. Your commitment to continuing maintenance with us means a great deal. We look forward to serving you and your Nissan for years to come.
Ramon was very professional. Very easy to talk to. Great customer service from him! Communicated what my car need while I was waiting
Business response:
We are honored to receive your wonderful feedback about your experience with us. It's fantastic to hear that you found our team member to be so professional and approachable during your visit. We're especially pleased that the communication about your vehicle's needs was clear and helpful while you waited. Providing excellent customer service and making sure our customers feel comfortable and well-informed is exactly what we strive for every day. Your positive experience means the world to us at Reliable Nissan.
Observed a sign saying if I wasn't provided details on what was done to my vehicle I would get a free oil change. Went in for a recall and was not told what was don't besides 'the recall was taken care of' until I asked for specifics but I felt bad mentioning the few oil change. Also was not made aware the spare key would need programming and will have to return again. And then I got backlash for ME not letting the technician know when I wasn't made aware.
Business response:
We aim to provide clear explanations and set appropriate expectations so customers feel informed and supported throughout their visit. Our intention is always to communicate service details proactively and help avoid unnecessary return trips. Feedback like this is valuable as we continue strengthening consistency and communication within our service process. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so this can be reviewed further.
Appt. for oil change was a bit longer than expected. CSR keep me posted on my vehicle service when asked. No other issues.
Business response:
Thank you for your wonderful feedback! We understand that your oil change appointment took a bit more time than anticipated, and we appreciate your patience with the process. It's great to hear that our customer service representative stayed in communication with you about your vehicle's service status whenever you inquired. We're pleased that everything else went smoothly during your visit. Your experience matters to us, and we're grateful you chose us for your automotive service needs.
Everyone was very friendly and professional. They all worked hard to get me into the vehicle I wanted.
Business response:
We are overjoyed to hear about your wonderful experience with our team. Your kind words about our friendly and professional approach mean so much to us. We truly value customers like you who recognize the dedication our staff puts into helping find the perfect vehicle. It brings us great satisfaction knowing we were able to work together to get you behind the wheel of exactly what you were looking for. Thank you for taking the time to share your positive feedback about your experience.
Good services Good Services from Abdul, he was patient, good seller and very good Good Services from Abdul, he was patient, good seller and very good and was a lot of help
Business response:
We are thrilled to hear about your wonderful experience with our team. Your kind words about the patient and helpful service you received really mean a lot to us at Reliable Nissan. It's fantastic to know that our staff member provided you with excellent assistance and made your visit a positive one. We truly appreciate customers like you who take the time to share their positive experiences, and we look forward to continuing to serve you with the same level of care and dedication in the future.
My experience was great. Very fast quick and easy. Nikki was awesome very kind and friendly. I did not feel pressured, uncomfortable at all or overwhelmed when looking at the vehicle with Nikki. Sophia was also so kind, efficient, and professional. Diva's slayed!
Business response:
We are delighted to hear about your wonderful experience with us! It sounds like your visit was everything we hope for - smooth, efficient, and comfortable. We're thrilled that Nikki made you feel at ease while exploring your vehicle options without any pressure, and that Sophia provided such professional and efficient service. Your positive feedback about our team members truly brightens our day. Thank you for choosing Reliable Nissan and for taking the time to share your experience!
Adual was an exceptional salesman and a great person overall. Thanks to Adual, I was able to get the car of my dreams.
Business response:
Thank you for sharing your wonderful experience with us! We are thrilled to hear that you were able to get your dream car and that our team member provided such outstanding service. It means everything to us when customers recognize the dedication and genuine care our sales professionals bring to helping find the perfect vehicle. Your kind words about the exceptional service you received truly highlight what we strive for every day at Reliable Nissan. We appreciate you taking the time to share this positive feedback and are ... read more
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,444 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.