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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Communication needs to be improved. I was told my vehicle would be done within 3 days, I waited a whole 11 days. I was not given a loaner vehicle to use while my car was being worked on, although I did mention this is the beginning when my car was towed.
Business response:
We understand how important it is to have clear communication throughout the service process, and we regret that we fell short of meeting your expectations. If you'd like to discuss this matter further or have any additional concerns, please feel free to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.
They put the wrong milage in the report talked to them several times. They have not fixed the issue.
Business response:
We understand the frustration you've experienced with the incorrect mileage report. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com, so we can address the matter directly and make sure everything is corrected to your satisfaction.
I have always had good relations with your service department, except one time when they lost the locking wheel lug nut and would not own up to it, your sales department I will never buy another Nissan from this place.
Business response:
Thanks for your feedback! We’re glad to hear you’ve had positive experiences with our service team. We’re sorry to learn about the past issue and appreciate your honesty. Your insights help us improve, and we hope to regain your trust in the future.
Did not fix both problems that I had asked them to fix. Secondly, I was notified that my car was finished and when I showed up, they had not done the services, I don’t know about you, but it was Christmas Eve and I had things to do. It took almost an hour and a half of me waiting for them to finish. I would never recommend this dealership for anything..
Business response:
We understand your frustration with the delay and the fact that the services were not completed as requested. Your time is valuable, and we appreciate you bringing this to our attention. If you'd like to discuss this further or if we can assist in addressing any remaining concerns, please don’t hesitate to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.
Service was nice but the entire facility was freezing cold. Perhaps the heater was broken
Business response:
Thanks for the feedback! We're glad you enjoyed the service. We're looking into the temperature issue to ensure your next visit is more comfortable. Your input helps us improve!
Very rude service department as if we were bothering them. No sense of urgency nor compassion for the customer.
Business response:
Providing excellent service and ensuring customer satisfaction are top priorities for us, so we’re concerned that we fell short in your case. We appreciate your feedback, as it helps us understand areas where we can improve. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.
On the first visit I asked if they could check the tire front driver side for a leak. I was having to put air in that tire to offend. The tire was aired up but not checked. Staed holding air threw th summer but when it started getting cold it started losing air again. On the next vist I asked to check tire and they did not. They rotated the tires and aired them up. Before we left I asked the receptionist to go ask if they checked for a leak again on the tire. They didn't. So we waited until they pulled the tire off and soake... read more
Business response:
Cathy and David, we understand your concerns regarding the tire issue and the condition of your vehicle. It's important to us that all of our customers are satisfied with the service they receive. We would like to ensure your concerns are addressed please contact Steve Vigil, Service Director, at Svirgil@vtaig.com for further assistance with a quote and to discuss any additional concerns you may have.
Most unpleasant experience I've ever had and will never recommend this delership to anyone.
Business response:
We understand how important your experience is and are committed to ensuring all of our customers feel valued. If you’d like to discuss your concerns further, please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
It was my first time buying a vehicle and it’s the worst experience I’ve ever had!!! Absolutely worst don’t buy a car here
Business response:
Our goal is to provide a smooth and positive experience for every customer, especially during such an important decision. If you'd like to discuss your experience in more detail and allow us the opportunity to address any concerns, please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.