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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Took over an hour for a simple oil change. Way understaffed. Did not reset the warning light as requested. Have had one really good experience with the service center, but otherwise would really not want to set foot in that dealership– Especially based on experience buying a vehicle.
Business response:
It’s disappointing to hear that an oil change took longer than expected and that the warning light wasn’t reset as requested. While we strive to provide efficient service, we understand that wait times can be frustrating. If there’s anything we can do to address your concerns, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
Customer service was awful and the gentleman was very rude. This happened again when I called recently with some questions and concerns. I've been with nissan for 8 years. I've never been treated this way before.
Business response:
We value your loyalty over the past 8 years and take your concerns seriously. To discuss this matter further, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
A lot to write but if you personally want to hear about what happen that day you can call me with the number on file.
Business response:
We understand the importance of addressing any concerns you may have. If you'd like to discuss your visit further, please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
There was no deal I was charged too much for what I wanted and they did not have what I wanted
Business response:
Thank you for your feedback regarding your recent experience. We understand your concerns about pricing and availability, and we appreciate you bringing this to our attention. For further assistance, please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
I would not recommend if anything needs to be done by the service department after the purchase. The service department’s communication and customer service skills is horrible don’t expect them to call you back if your vehicle is finished. You have to keep calling and find out your vehicle is finally finished. Once I showed up to pick up my vehicle, they didn’t even know where my truck was and took forever for them to figure out where my vehicle’s location. My truck was dirty after the job was done and didn’t take a little b... read more
Business response:
Thanks for letting us know about your experience at our service department. We've noted your feedback concerning your recent service department visit and we're taking your observations into account to see where we can adjust our processes. If you'd like to discuss this further, Manny Garcia, our Service Director, is available at Mgarcia01@vtaig.com.
Went for a oil change sent us back home with no oil and most likely a xxxxed engine. The worst service.
Business response:
We've received your feedback regarding your recent oil change and the concerns you've raised about your vehicle. We strive to provide quality service and are eager to understand your experience fully. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com so we can discuss this in detail and take the necessary steps to address the situation.
Don’t trust anything that Manny tells you. My car has been giving errors about the front impact sensors and Manny insists that everything is fine, but the flashing lights don’t match the owners manual and none of my ~8 trips there have given any answers as to what is really wrong. Manny assured me he would send me the full software manual so I could look up all of the blink codes that day. It didn’t show up, so I emailed him, no response. Waited 2 weeks and went in to the “service” center to talk to him in person. Again, it ... read more
Horrible service they have you complete a survey perfectly to get a free oil change but when u get there your service man wants to charge every penny and trys to make u feel like a idiot then I leave and my oilchange light is still on so disappointing
Business response:
We are sorry to hear about your experience regarding the oil change service. It is disappointing to learn that you felt pressured to pay additional charges and that your oil change light remains on. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com to discuss this matter further.
I don't know Laura Myers. As soon as the sale was made I definitely felt more like a number and spent a lot of time waiting around and had to come back to sign papers again because of the lack of communication and follow through. It was not the best experience in my opinion.
Business response:
We strive to provide a smooth and efficient process for every customer, and it’s concerning to hear that you felt otherwise. Your feedback about communication and follow-through is valuable, and we want to ensure that this is addressed. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can learn more and work toward improving the experience.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.