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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
First I like to thank Nick the service MGR. Thank you for going above and beyond for my family and I! Great guy, very knowledgeable and helpful for our needs! We came in for a detail on our SUV. I was not very impressed with the cleaning on interior. I have a 3rd row and they didn't even vacuum the back and attend to the 3rd row seats. The outside was okay... didn't really take the time to clean the rims and tires very well! They was a front tire that had sand over it. I think Misters would of done a better job. They also ha... read more
Business response:
Thanks for your feedback. We're glad Nick provided excellent service, but we’re sorry to hear the detailing didn’t meet your expectations. Your comments about the interior and exterior cleaning are noted, and we’ll use this to improve our services. We appreciate you sharing your experience with us.
No parts in stock had to wait 3 days for a tire. Took 2.5 hours for a oil change and tire rotation.
Business response:
We understand the inconvenience of waiting for parts and the longer service time. Sometimes, parts can be out of stock due to factors beyond our control, but we’re always working to get everything as quickly as possible. We appreciate your patience and will continue to look for ways to improve our efficiency. If you have any further questions or concerns, feel free to reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
I have owned my vehicle for less than 18 months. I have gotten 2 oil changes there. First one, I was told to use an additive which cost me money. And the second oil change I was told I need a transmission flush. That was a generic statement because they didn't actually check my vehicles' recommendation for getting transmission flushes which is 50,000 to 60,000 MI. Yeah the people in service get paid a lot of money but don't know a whole lot. Generally speaking.
Business response:
It's important to us that our guests feel confident and well-informed when visiting our service department. We always aim to provide recommendations with your vehicle’s best interest in mind, and we understand how important it is that those recommendations align with your vehicle’s specific needs and maintenance schedule. If you’d like to discuss your visit in more detail, we’d welcome the opportunity to connect with you directly. Please feel free to reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
The sales department it’s good, but the service department, it’s not that good
Business response:
Thank you for your feedback! We’re glad to hear you had a good experience with our sales department. We apologize that the service department didn’t meet your expectations and appreciate your input as we work to improve. We hope to have the chance to provide a better service experience next time!
Horrible dealership pricing won’t ever go back. Service rider was helpful. Paid for a key and programming was first only given the fob with out a key. Had to go back and have it cut.
Business response:
Thanks for your feedback! We're glad to hear that our service rider was helpful. We apologize for the mix-up with your key. Your experience is important to us, and we'll work to improve our processes. We appreciate your input!
I paid about $200 for a reprogram after installing an AFR sensor, but no improvement was made on my vehicles fuel efficiency. Not sure what work, if any was done???
Business response:
We understand your concern about the fuel efficiency issue after the reprogramming, and we want to make sure your experience is addressed properly. We recommend reaching out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com, who can review your situation in more detail and ensure everything was properly handled.
We had a bad experience the previous time because the dip stick was left out causing problems for the next several weeks with smell of gasoline and found that the mechanic left out the dip stick causing fluids to spray under the hood after we took back for service. We spoke with manager and he agreed to have next oil change and tire rotation without cost since they made that mistake. When we took the car in, the oil was changed however the tires were noted as rotated but my husband had marked the tires and pointed out to the... read more
Business response:
We understand how frustrating it must have been to deal with lingering vehicle issues and then feel let down again during your follow-up visit. It's important to us that every guest feels confident in the care their vehicle receives, and it’s clear we fell short of your expectations. We’re especially concerned to hear about the tire rotation not being properly completed after everything that had already occurred. That’s not the level of attention to detail we strive for, especially when trust is being rebuilt. We’d really li... read more
Worst service, worst technician, worst customer service, this dealer keep my car for around 5 weeks to fix a recall, now my car has more problems, just because the recall
Business response:
We understand how important your vehicle is to you, and we can imagine how frustrating this experience must have felt. We'd like the chance to fully understand what happened and work toward a resolution that meets your expectations. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can review your visit in detail and see how we can best support you moving forward.
Oil change was good but set up of computer wasn't. Had lights on that weren't before
Business response:
Thanks for your feedback! We’re glad you had a good oil change experience. We’ll definitely look into the computer setup issue to ensure everything runs smoothly next time. Your input helps us improve!
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.