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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
They sell me a car that o don't like it I don't like the car I bought it
Business response:
We understand that the vehicle may not meet your expectations. For further assistance, please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
I was waiting 2 hours for an oil change. He stated that he called me, but I didn’t receive a call. At the beginning I said I would be in the waiting area, he should’ve gone in to look for me and I would’ve been out of there in 45 minutes!
Business response:
Thank you for your feedback. We apologize for the wait and any communication issues. We’re always looking to improve our service and will address your concerns with our team to enhance the customer experience. We appreciate your understanding and hope to serve you better next time!
Upon arrival at this dealership for an oil change that was scheduled by them, I waited for more than 2 hours, after which the car was returned with an apology and new oil. Avoid doing maintenance with this dealership if at all possible.
Business response:
We understand that waiting for more than 2 hours is not the experience we aim to provide. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com for further assistance.
This was a complete waste of time. I’m also never buying a car from here.
Business response:
We understand your frustration regarding your experience and would like to address your concerns. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com for further assistance.
I had an appointment at 12:15. I was never checked in under my appointment time. I ended up waiting 2.5 hours for a simple oil change and tire rotation. People that arrived after me were getting out before me. Every very disappointed with reliable service department.
Business response:
We understand your frustration with the wait time and the check-in process. Your concerns are important to us, and we would like to address them directly. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com for further assistance.
Poor Customer Service. Outrageous diagnostic fee that was not mentioned at initial call! Unsatisfactory experience!
Business response:
We understand that the diagnostic fee was not communicated clearly during your initial call, and we appreciate you bringing this to our attention. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com for assistance.
The sales people are pretty pushy and the things that they say are not always accurate. Lots of problems with servicing vehicles I’ve had three vehicles from this company, even though I purchased the platinum extended warranties. Jesse is the only one that I would trust or do business with he’s one of the finance managers.
Business response:
Thank you for your feedback! We’re thrilled to hear about your positive experience with Jesse. We’re committed to improving our service and appreciate your insights. Your satisfaction is important to us, and we’re here to enhance your future experiences. Thanks for being a valued customer!
Doesn’t even look inside our window motor mount claim to broken which ones neither them parts charged us 100$ for looking at nothing we fixed our selfs from non professional and it was easy fix there just scammers
Business response:
We strive to provide quality service and take your concerns seriously. If you would like to discuss this further, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
Lacks communication, never got a phone call all day. Then performed a job that wasn't even authorized.
Business response:
We understand the importance of clear communication throughout your service experience. Your concerns are important to us, and we’d like to address them directly. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com so we can discuss this further and work toward a resolution.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.