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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I was not advised about the price of my service beforehand. I was not happy with the total price.
Business response:
We understand your concern regarding the price of your service and apologize for the lack of prior communication about the cost. We strive to provide transparency in all aspects of our service, and we’re sorry that we didn’t meet that expectation with your visit. To address this further, we invite you to contact Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
Employees ruin my screws under neath my car . I’ll never take it there again
Business response:
We understand how important it is to maintain your car properly, and we're disappointed to hear that you encountered an issue with the screws. We take matters like this seriously and would like the opportunity to make things right. Please contact Manny Garcia, Service Director, at Mgarcia01@vtaig.com so we can further address your concerns and work towards a resolution.
Dealership doesn't honor their warranties and doesn't have the parts needed to fix a car everything is on back order
Business response:
We understand how frustrating it can be when necessary parts are on backorder, and we recognize the importance of ensuring warranty repairs are handled smoothly. Our team strives to provide the best service possible, and delays in parts availability can be just as frustrating for us as they are for our customers. We would appreciate the opportunity to look into this further and find a resolution for you. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com so we can discuss your situa... read more
The sales staff misrepresented the warranty which we did not find out until we had signed all the purchase papers. The finance person was up front and honest about the warranty which was worthless until your broken part(s) had a recall on them. We are new to NM and were unaware that there is no contract rescission period in NM. That was on us for not checking ahead of time. The pre-certification team that is supposed to inspect everything on the car missed a nail in the right front tire which was showing low on air during ou... read more
Business response:
We understand that you were frustrated by the warranty details and the time spent at our dealership. We always aim to provide our customers with as much information as possible. Regarding the pre-certification inspection, we take great care in preparing our vehicles, and we’ll continue to work closely with our team to ensure the highest standards of quality. If you would like to discuss your concerns further, please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
Wait time is way longer then stated, was told none thing was wrong was pulling to one side was assuming it need a wheel alignment, took it somewhere else wheels just needy to be balanced
Business response:
It's important to us that our customers leave with the right information, and we're glad you were able to find a solution. If you have any further questions or concerns, please don’t hesitate to reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
While our sales person was amazing in going above and beyond the finance department lost paperwork in getting our purchase complete. Pur dated person had to do the same paperwork multiple times. We started at 3pm and left at 11pm.
Business response:
We understand how frustrating it must have been to go through the finance process multiple times, and we regret that it took so long to complete your purchase. Your feedback is important, and we’d like the opportunity to discuss this further to ensure a smoother experience in the future. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
Have already rated on public site. Terrible customer service. When in for service on defective tire. Technician wanted to sell me tires instead. Car only had 5000 miles.
Business response:
It’s disappointing to hear that your experience with our service team did not meet expectations. A vehicle with only 5,000 miles should receive thorough care, and we understand your frustration regarding the recommendation for new tires instead of addressing the defective one. Customer service is a priority for us, and we would like the opportunity to discuss this further and make things right. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can better understand what happened.
I received no cost estimates over $185. I was informed I could expect my car in 4-5 hours. I received no calls from Reliable. I received no return calls or information about my car in response to my calls to Reliable. I called four times. My car was not available to me until the next day with no explanation as to what the delay was. No explanation that there would be a delay. To add to the insult, I was blindsided with a bill for over $500. The delay and lack of communication is unacceptable.
Business response:
We understand how frustrating it must have been to experience delays and a lack of communication regarding your vehicle. Keeping our customers informed throughout the service process is a priority, and we regret that this was not your experience. We would like the opportunity to address your concerns and provide more clarity on the charges and delays you encountered. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this further.
I scheduled an appointment for a recall, oil change and system/speaker problem and left with an oil change. Because the guy who does the recall wasn’t there and they didn’t fix my speaker and system.
Business response:
We understand the inconvenience this may have caused. Please feel free to reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com, and we'd be more than happy to reschedule your recall and address the speaker/system issue as soon as possible.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.